Standard Room, 1 King Bed, Smoking, Jetted Tub | In-room safe, laptop workspace, iron/ironing board

Reviews of Best Western Plus Reading Inn & Suites

2.5 out of 5
Best Western Plus Reading Inn & Suites
2299 Lancaster Pike, Shillington, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 407 out of 1002 reviews" "
Rating 8 - Good. 386 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

LEONELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly.
Stayed 4 nights in Mar 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Deneen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Nicholas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Within a few miles of arena in a safe area. Room was clean but needs updated. Our tub was peeling. Staff was excellent, even offered a separate room for all the wrestlers in town for breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

BRENDA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff, very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Vicente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Highly recommended!
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Evelyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient
Stayed 2 nights in Dec 2023

10/10 Excellent

LEONELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is going through remodeling , the premises was well kept and maintain .
Stayed 3 nights in Feb 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!! Very friendly and helpful. Hotel is clean and comfortable. Only complaint would be other patrons being loud and disrespectful, but you'll have that anywhere!
Stayed 2 nights in Feb 2024

10/10 Excellent

Dominika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service
Great value for money. Dated hallways. Nice breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you Mary, we appreciate you staying with us.. As for the hallways, they are actually rather new. Wallpaper was put up in 2023, new artwork in 2023, and carpet was done in 2020. So we are surprised to hear that it seemed dated to you. Nonetheless, we will take note.

8/10 Good

Kittilea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Great room! A hidden gem
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you for your review! Hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and comfortable hotel. The bed was exquisite. The free breakfast was much more than expected, and very good. The staff were very friendly. It's a great hotel in a great location.
Stayed 2 nights in Jan 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and a very nice hotel
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Remodeled but with cheapest possible materials. Doors already peeling apart, faucets leaking. Might stray again traveling solo for single night
Stayed 2 nights in Dec 2023

10/10 Excellent

Jane

Stayed 1 night in Dec 2023

6/10 Okay

Morgan

Stayed 4 nights in Dec 2023

8/10 Good

Catherine

Liked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sabrina

Stayed 1 night in Dec 2023

6/10 Okay

Dikenson

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I would say that overall, I enjoyed my stay there, however, I felt duped a bit because beside beside the Jacuzzi in the room which was expected, but the room wasn’t as roomy as displayed on the website…
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was newly remodeled, clean, and well finished.
Stayed 1 night in Nov 2023

6/10 Okay

ROBERT, FORT LEE

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet
Stayed 3 nights in Nov 2023

8/10 Good

Marcia

Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Ed

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and quiet, enjoy the stay so much
Stayed 1 night in Nov 2023

6/10 Okay

Jodi

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was noisy and it wasn’t a very safe comfortable feeling . I’m glad i had my dogs . Being two girls traveling I’d want a safer place
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Bed was super comfortable and the room was quiet, great nights slep
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay all the time.
Stayed 1 night in Oct 2023

10/10 Excellent

Luis D

Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Great service from check in through checkout
Stayed 1 night in Oct 2023

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Loud music in parking lot woke me up an 5am
Stayed 2 nights in Oct 2023

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Thank you Lee Ann! We hope to see you again.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work on a broken elevator started at 6:30 AM and since our room was next to said elevator the talk which started at 6 and the clanging at 6:30 woke us up. Other than that it was a pleasant stay.
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Mark, thank you for the feedback. I will share this with the front desk team, the elevator work will continue for another week or so, and we do not want to have another guest disturbed by the noise. We appreciate you bringing this to our attention.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night!
It was a last minute one night stay. They had the right type of room I needed (accessible), needed two beds though. Otherwise it was quiet. The only thing I didn’t like was the small enclosed dining area. I didn’t use that.
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Thank you for choosing our Best Western for your accommodations. Our handicap rooms have the one queen size bed but they do have a pull out sofa for those that need another bed space. With the enlarged bathrooms, those rooms don't have enough space for a 2nd bed.

8/10 Good

Leyla

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good near restaurants, breakfast was good and staff friendly. The night I went police came because of noisy guests, yelling, etc. beds sheets were old and had holes in one of the beds. I don’t know if pet friendly rooms are lower standard because I stayed in regular rooms at this chain hotels and not encountered this problem.
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Thank you for the feedback. We are glad to see that your stay was overall enjoyable. In regards to noisy guests, in this industry, it's bound to happen from time to time. If an instance occurs where we feel we need some additional assistance, we may ask local police to speak with the guest or remove them. We try to maintain a family friendly and quiet environment.

8/10 Good

Manuel

Traveled with family
Liked: Staff & service, room comfort
We were supposed to be in a non smoking room, but the whole hotel smelled like people smoke everywhere. The towels were very cheap and they were white once upon a time, not anymore. The bathtub was filthy. The front desk staff was very good and the breakfast excellent, the breakfast attendant was so nice and courteous that made us to forget about other things.
Stayed 1 night in Oct 2023

10/10 Excellent

Raul

Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

8/10 Good

Ada

Stayed 2 nights in Sep 2023

8/10 Good

lucy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a clean hotel, close to the drag strip, good full hot breakfast. The check in girl was clueless...had reservations for 3 nights, she says your staying 2 nights? No we have the room for 3 nights, on the 3rd night key wouldn't work, went to front desk and she actuvated it. She never apologized or said anything about it. We got home and there was a message on our machine for that 3rd night that they have us checking out, but our belongings are still there, duh, that's because we are still staying that 3rd night. Wow, get it right people!!
Stayed 3 nights in Sep 2023

6/10 Okay

Jim

Stayed 4 nights in Sep 2023

8/10 Good

DOUG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ozzy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Management on Sep 10, 2023
Thank you we appreciate you for coming

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you Juan!

2/10 Terrible

Francia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023