Ratings based on 358 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Stunning views of the harbour.

Posted Nov 18, 2017
We enjoyed our stay emensely. Our bed looked out over Tokyo harbour. The food was excellent. It was the perfect way to balance out the busyness of Tokyo streets with the quiet, calm luxury of the hotel.
Comment from Hotel Management
Nov 28, 2017 by Conrad Tokyo, Hotel Management
Thank you for your excellent review, and I am glad that you were impressed with our food and the hotel's central location, and the outstanding views from your room. We do hope that you will consider staying with us again soon.
5 out of 5
by Elizabeth

Perfection

Posted Sep 10, 2017 on Hotels
Will be coming back many times.
Comment from Hotel Management
Sep 14, 2017 by Hilton Osaka, Hotel Management
Thank you very much for your kind review of our hotel. We are pleased to hear that you enjoyed your stay. Certainly look forward to welcoming you back to the Conrad Tokyo soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Really happy thank you

Posted Sep 6, 2017
Pros: Big room nice view extremely friendly staff
Cons: more choice for in room dinning
Location: Location is great and recommended for shopping
The best hotel in Tokyo Great location extremely friendly staff from day one i feel i am welcomed they treat us like VIP the room is really nice and big with beautiful views really i am happy that me and my wife we spend here our honeymoon, defiantly well come back to this hotel if we visit Tokyo again
Comment from Hotel Management
Sep 14, 2017 by Conrad Tokyo, Hotel Management
Thank you for choosing to stay at Conrad Tokyo for your honeymoon. We are pleased to hear that you satisfied with your room, the view, staff and convenient location. Yes, we are located right above the subway station called Shiodome on Oedo Line and in the walking distance to the famous Ginza shopping area. Certainly look forward to welcoming you back to the Conrad Tokyo soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very high quality service

Posted Sep 6, 2017
Excellent hotel in best location for access to all of Tokyo. Very good business facilities. Nice executive lounge. Recommend unconditionally.
Comment from Hotel Management
Sep 14, 2017 by Conrad Tokyo, Hotel Management
Thank you very much for choosing to stay with us in Conrad Tokyo. Great to hear that you liked Executive Lounge. Conrad Tokyo has remodeled its 37th-floor Executive Lounge. The lounge now extends as far as the Tokyo Bay side of the hotel, giving it one of the finest views in the city, encompassing Tokyo Bay and the Hamarikyu Gardens. The interior, inspired by traditional Japanese residences, combines beautifully crafted natural materials in a modern design that blends the old with the functional beauty of the new. Together with the view of Tokyo Bay and the Hamarikyu Gardens, it creates a link between the interior space and nature. Please come back soon and we look forward to serving you again, hopefully in no distant future.
5 out of 5
by Zeshaan

This traveler left a rating score only Posted Aug 30, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Posted Aug 19, 2017
Friendly staff, great location, room exceeds expectations. Very luxurious, upscale experience.
Comment from Hotel Management
Aug 23, 2017 by Conrad Tokyo, Hotel Management
What a great feedback we have received from you! The team and I are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo. We thank you again for staying with us, and look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Too pushy to sell their restaurant

Posted Aug 4, 2017
Slow on check in and out. Staff not familiar with some direction and historic site . They frequently gave conflicting answers
Comment from Hotel Management
Aug 14, 2017 by Conrad Tokyo, Hotel Management
Thank you for having taken the time to provide your constructive feedback, particularly in reference to our team member’s service skills. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. Certainly look forward to welcoming you back to the Conrad Tokyo soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

One of the most memorable stays ever

Posted Jul 26, 2017
The Conrad is an exceptionally well run and comfortable hotel. The staff are exquisitely courteous and helpful and frankly went an extra ten miles to ensure the well being and pleasure of guests. The standard of catering in the restaurants is extremely high and dishes are well conceived and beautifully presented as one would expect. The fusion of comfort and style abounds. The leisure facilities again are excellent and the changing rooms have every angle covered from costume rental to brushes, caps, hair bands costume drying on offer. An outstanding experience in a fabulous country.
Comment from Hotel Management
Sep 28, 2017 by Conrad Tokyo, Hotel Management
Thank you for choosing Conrad Tokyo for your recent stay and we appreciate that you have taken the time to comment. I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We hope that you will provide us with another opportunity to welcome you, when your travels bring you again to Conrad Tokyo.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 26, 2017
Hotel was brilliant, as were the staff. Facilities were very good. Walking distance from Ginza.
Comment from Hotel Management
Jul 10, 2017 by Conrad Tokyo, Hotel Management
Thank you for your compliments about our location & service which have been shared with the hotel team members. Yes, we have very good access to transportation and are located in walking distance to the Ginza, the famous shopping district in Tokyo. Certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
4 out of 5
by Diana

This traveler left a rating score only Posted Jun 19, 2017 on Hotels