Ratings based on 823 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from USA

Inflexible Staff

Posted Sep 18, 2017
Cons: Should make it smoke free hotel. Be flexible to each customer's needs. Shouldn't be rated as 4 star. Definitely 3 star
Location: Very convenient location for many sites. Close to multiple metro and train stations. Surrounded by Many many many restaurants.
I always make sure that I book Non Smoking room, but when I checked in, my room was SMOKING! I explained, but they didn't change my room. My room was on the SMOKING floor. As soon as I entered the floor, I was overwhelmed with disgusting smoking smell. My room was also filled with powerful smoking smell. I sprayed a whole bottle of an air fresher and my perfume throughout my room, but it did not improve the smell. So my 10 day stay was trashed. A few days before I leave, a powerful typhoon was coming toward Japan. The united emailed me to offer changing my flight with no cost. So I decided to leave a day earlier than my original schedule. The Expedia attempted a lengthy negotiation with the hotel, but they didn't provide me the refund : ( It is rated as a 4 start hotel, but it's 3 start like Holiday Inn level.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Aug 22, 2017
Customer service was excellent. Staff members were extremely helpful. Rooms were very clean.
4 out of 5
by A verified traveler

Business hotel with great location

Posted May 30, 2017 on Hotels
The location of the hotel is great for travelling within tokyo. If you have luggages in tow it is suggested to take a taxi from the tokyo station for a less than ¥1000. Well maintained hotel with basic necessities.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Singaporean

Nice cosy hotel near train station n shopping area

Posted May 11, 2017
My son and me enjoy our staying there especially with train station, resturants n shopping near by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Nice hotel to stay! nice location and the room is spacious
4 out of 5
by James

This traveler left a rating score only Posted May 2, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel with good location and comfy room

Posted Apr 27, 2017
The hotel is well located as several metro stations are within walking distance. There are restaurants and convenience stores close by also. We had a baby travelling with us and we find the room is relatively spacious with necessities. Overall it was a very pleasant experience.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
5 out of 5
by Tom

Spacious and quiet

Posted Apr 18, 2017 on Hotels
For the good price we paid it was a comfortable stay and a huge room by Japanese standards.