Ratings based on 132 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Shrewsbury, England

Good Central Location!

Posted Apr 6, 2017
Pros: Location
Cons: The reception staff need to be more flexible when asked for requests from clients. E.g we didn't want to use a hotel taxi for our trip to Kufri.
The hotel is in a great location in the centre of Simla.It is however in the middle of refurbishment so one block is out if use.The Gym consisted of only 2 pieces of equipment and was located in an area outside this needs improving.The restaurant staff were outstanding and I would like to mention the following people Suresh our waiter was very attentive and really helped us with our needs.The Chef Rajeev was also excellent.Special thanks to 2 other waiters Ravindrar and Kehar
Comment from Hotel Management
Apr 15, 2017 by CLS, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Chaman Sharma Front Office Manager Radisson Hotel-Shimla
2 out of 5
by A verified traveler from Bristol UK

Building site

Posted Apr 5, 2017
No sleep for 2 nights, building work started at 8 am until 3 am !!! Filthy bedding, food options minimal and service almost none existent ( still waiting for 2 cups of coffee) Dirty pool from the bulilding work. Officially 4* hotel but more like 2* with 5* prices
Comment from Hotel Management
Apr 15, 2017 by CLS, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the same with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Chaman Sharma Front Office Manager Radisson Hotel-Shimla
4 out of 5
Recommended
for Everyone
by A verified traveler from new delhi

Nice stay but not up to mark!

Posted Jan 30, 2017
Not upto mark as expected from a brand like radisson, few small discomforts faced while stay were offers a twin shared room instead of king size bed which was real discomfort, staff was a little less trained to maintain hotel silence and not to forget dining area was way to far to make effort to go n eat ;) Later got a good room on several request which was way better and comfortable.
Comment from Hotel Management
Mar 6, 2017 by CLS, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Vikas Kapoor General Manager Radisson Hotel-Shimla
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Good Hotel at very good location... but bit expensive comparatively
Comment from Hotel Management
Mar 6, 2017 by CLS, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Vikas Kapoor General Manager Radisson Hotel-Shimla
5 out of 5
by A verified traveler

Best place for Snowmageddon or otherwise :)

Posted Jan 17, 2017 on Hotels
Got stuck here during one of the biggest snowfalls in 25 years (21 inches). It was the best place to be stuck in! Super helpful and courteous staff. Definitely get a massage at their spa.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Vikas Kapoor General Manager Radisson Hotel-Shimla
4 out of 5
by Rajesh

Hotel at great location

Posted Jan 3, 2017 on Hotels
Enjoyed our stay. It was relaxing and very close to attractions.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Vikas Kapoor General Manager Radisson Hotel-Shimla
5 out of 5
Recommended
for Everyone
by A verified traveler from bombay

Good cozy hotel

Posted Dec 24, 2016
Well located .. close to the mall area. Very helpful and friendly staff.
Comment from Hotel Management
Mar 30, 2017 by CLS, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Chaman Sharma Front Office Manager Radisson Hotel-Shimla
5 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Amazing hospitality and hotel staff was very friendly.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Vikas Kapoor General Manager Radisson Hotel-Shimla
4 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
The walls are so thin that you can hear even a whisper from the adjoining room(s). The view from the window was of a ugly shed in front (Room No 1103)
Comment from Hotel Management
Mar 30, 2017 by Vikas, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Chaman Sharma Front Office Manager Radisson Hotel-Shimla
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Good Hotel, close to the Mall and Ridge

Posted Dec 7, 2016 on Orbitz
Pros: Close proximity to Shimla downtown (The Mall, Ridge)
Cons: Internet connection speed
Location: Great location, but steep climb (walk) through Lakkad Bazar (0.5 mile) to Ridge, The Mall, etc.
Great Hotel, good comfort, very helpful staff Great location, but steep climb (walk) through Lakkad Bazar (0.5 mile) to Ridge, The Mall, etc.
Comment from Hotel Management
Mar 6, 2017 by CLS, Hotel Management
Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Vikas Kapoor General Manager Radisson Hotel-Shimla