Ratings based on 492 Verified Reviews

3.9 out of 5
67% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Bangalore

Too far from Shin Osaka station

Posted May 18, 2018
It's a nice hotel with friendly staff & cosy rooms. But a station away from Shin Osaka station, which is more convenient. It's in a quiet area & not many good restaurants close by.
Comment from Hotel Management
May 19, 2018 by ホテルクライトン新大阪 平上, Hotel Management
Customer Thank you very much for staying at our hotel this time. Also, I received a word of praise and I feel very happy. From Shin - Osaka Station to the hotel, 1 station from Nishinakajima Minamikata Station on foot 3.4 minutes. It takes 15 minutes on foot from Shin - Osaka Station. If you go to the station, there are various shops such as Izakaya, Ramen shop, Okonomiyaki restaurant, Sushi shop and so on. It takes about 5 minutes to go there until that. Also, if you have any comments or requests, please do not hesitate to contact us. Customer's visiting employee
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location near to Subway and Hankyu line sta.

Posted May 10, 2018
Pros: Location and service
We enjoyed our stay and in fact check in twice during our osaka trip. Location is excellant, neat to amenities and train station ( SUBWAY and HANKYU LINE) Though hotel might seems old, however is well equipped. Great service by front desk staff and very informative and helpful!
Comment from Hotel Management
May 18, 2018 by HOTEL CALITON SHIN-OSAKA, Hotel Management
Customer Thank you very much for staying at our hotel. It is an honor to have chosen a number of hotels. However, I am sorry that there are points that I can not satisfy with the hotel. We will continue to devote ourselves to the customer every day so that we can think that "I want to come again!" Also, if you have something to come to Japan, I will wait for you from all the employees. Thank you for your stay.
4 out of 5
by A verified traveler

Comfortable stay near Shin-Osaka Station

Posted May 1, 2018
Having stayed around the same area before but in hotels a little closer to Shin-Osaka Station, I wasn't quite sure whether staying at Hotel Claiton, which was a little farther away from the station, was going to be a good choice. I'm not exactly a picky traveler, but after staying there I can say that the experience went quite well. A few highlights: Location - still in walking distance to Shin-Osaka Station, and if with luggage it is possible to use the Midosuji subway line to the Nishinakajima-Minamigata Station. Once crossing the train tracks south the hotel is a few minutes away. Overall pretty convenient, and even more so considering that there are many casual restaurants, post offices, convenience stores, and supermarkets in the immediate vicinity. Amenities - aside from usual amenities like toiletries and internet, the hotel also has an interesting 2nd floor equipped with a couple of massage chairs and a communal bath area. Overall, Hotel Claiton Shin-Osaka proved to be another hotel choice for me, should I happen to be around the area again in the future.
Comment from Hotel Management
May 18, 2018 by ホテルクライトン新大阪 平上, Hotel Management
Customer Thank you very much for staying at our hotel. It is an honor to have chosen a number of hotels. Yes, from the hotel, it takes 1 station to Shin-Osaka station, it takes about 15 minutes to walk. Because the Midosuji line, Hankyu line is nearest, I think that access is very convenient. The rooms are s We will continue to devote ourselves to the customer every day so that we can think that "I want to come again!" Also, if you have something to come to Japan, I will wait for you from all the employees. Thank you for your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Cosy Room in Perfect Neighbourhood

Posted Feb 22, 2018
Beautiful and homey hotel in an excellent neighbourhood. Reasonably small room (as to be expected in Japan) but great amenities and in a very convenient location to nearby train station and delicious food.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money, convenient location

Posted Jan 12, 2018 on Wotif
Pros: Good value for money (cheaper than airbnbs!), relatively clean. Walking distance (5min) to Nishinakajima Minamigata station.
Cons: Room/bathroom fittings are looking a little old
Location: Numerous good family restaurants near Nishinakajima Minamigata station
Affordable accommodation for a short stay in Osaka. Can feel a little unhomely and the architecture/decor is a bit 90s but it's fine for the value. Customer service is good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient access to kansai area

Posted Dec 24, 2017
The hotel is about 8 mins walk from Hankyu line Minami-kata station and 5 mins walk from Midosuji line Nishi-nakajima-minami-kata station so it is convenient to travel to kobe, kyoto and osaka. Osaka amazing pass could be purchased at the front desk which is a plus.Yet, The room is small and any large suitcases could only be opened at half. The room decor is a bit old but the housekeeping keeps it clean daily.
2 out of 5
by A verified traveler from okinawa, japan

Cramped

Posted Dec 22, 2017 on Orbitz
The hotel was extremely hard to find and is located right next to the rail system. If you are on the opposite side its difficult to navigate to a crossover. The rooms have outdated furniture almost 50s style. Tv cards had to be purchased and were very old. The bathroom was standard for japan. For the price we paid and the space availble i would NOT stay at this hotel again.
1 out of 5
by Thomas

Posted Dec 16, 2017 on Hotels
Room is extremely small. I would not recommend to anyone
4 out of 5
by Greg

Good spot

Posted Oct 20, 2017 on Hotels
Very close to the train station
2 out of 5
by A verified traveler

Posted Sep 23, 2017
Pros: nothing
Cons: cleanliness, you can see dust on the carpet and furniture. Hair stuck on bathroom wall.
Location: Close to metro and train station, but not a unique feature. Barely anything else other than lots of restaurants and a couple convenience stores.
The lobby of the hotel is much more attractive than the room itself. I didn't expect anything grand, but cleanliness is my biggest concern. I stayed there for 7 nights and going back to the hotel is the last thing I want during the trip.