Ratings based on 963 Verified Reviews

4.2 out of 5
74% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2018
Hotel was nice for 3 people compared to others, there was enough room for oyen luggae. the price was fair and the location is close to many subway stations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

Close to a main subway station

Posted May 4, 2018
Pros: Clean rooms
Room was spacious enough compare to usual small size Japanese hotels. Top floor located a small public bath.
Comment from Hotel Management
May 6, 2018 by Office Manager, Hotel Management
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Shiodome Italia-gai. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about location, room size and public bath. We share your comments among all staff We hope that you enjoyed our public large bath “Vasca Garden”, located on the 13th floor, free of charge (staying guest only), seeing lovely views of Tokyo. We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Great bed and bath

Posted Apr 21, 2018
Although the hotel is located a bit far from the stations, it had comfortable beds and a huge bath we very much enjoyed our stay.
Comment from Hotel Management
Apr 29, 2018 by Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking your time to provide us with your valuable comment. We are glad to hear that your stay in general was satisfactory, especially thank you for your lovely comment about our public bath. Our hotel offers very unique service for our guests to enjoy the public bath free of charge during their stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2018
Clean and simple, polite and very helpful staff, good value.
Comment from Hotel Management
Apr 29, 2018 by Front Office Manager, Hotel Management
Thank you for choosing at Mitsui Garden Hotel Shiodome Italia-gai and for sharing your feedback on Expedia. We are delighted to learn that your stay was satisfactory. We are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service. Let me stress once again, your feedback is truly valuable. Thank you again and hope to welcome you back at Mitsui Garden Hotel Shiodome Italia-gai.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, most things just fine

Posted Apr 7, 2018
Checkin was easy, desk staff very helpful. One young lady gave us a great dinner recommendation on Sunday restaurant En. But the room was hot and the excuse for no air conditioning was unconvincing. Yes we could open the window to cool the room, but we are one block from massive train traffic so we had to close it to sleep because of the noise. Noise cancelling of the window was excellent, however. The food of the restaurant was... Odd. And overpriced. But convenient. The system where you had to leave your room key in the slot by the front door or the lights would all go out in 30 seconds was inconvenient. We are grown ups and know how to turn off the lights when we leave or are not using them. We had to ask for one extra pillow and an extra sheet so that the person who sleeps hot could sleep just under a sheet. Desk advice about travel was excellent. We would stay here again if we came back to Tokyo.
3 out of 5
by A verified traveler from Vancouver, Canada

Extremely noisy and no air condition

Posted Apr 4, 2018
Very noisy neighbourhood, no air condition and you have to leave the windows open. Staff was not helpful Food at Resturant was very poor quality and limited choice.
Comment from Hotel Management
Apr 13, 2018 by Front Office Manager, Hotel Management
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Shiodome Italia-gai. We, however, are very disappointed to learn that the temperature of a room led you to feel uncomfortable. Please rest assured that we are able to adjust the temperature of air-conditioner in rooms for our guests to stay comfortably. Kindly feel free to let our staff know if you require our assistance anytime. Moreover, we are disappointed to read about the issues you experienced with our hospitality. We take seriously responsible to improve what we have provided to you and train how to solve these issues as front desk staff service. We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Ginza

Posted Apr 1, 2018
Pros: Transportation
Cons: Breakfast can be better
Location: Great
Convenient to take public transport, and close to Ginza
Comment from Hotel Management
May 6, 2018 by Front Office Manager, Hotel Management
Thank you for having visited at Mitsui Garden Shiodome Italia-gai and for shearing other reviewers in detail. The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment. With reference to the restaurant, we are also sorry to learn that we could not live up to your satisfactions. For your information, our buffet style restaurant is very popular among our guests and we offer approximately 40 various dishes. Our buffet has mainly Italian dishes, but we also have some Japanese one. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern NJ

Great place for its price

Posted Feb 28, 2018
Clean. Loaner phone is great. Having a convenient store next door is just soooo... convenient! Would love a bit more closet space though.
Comment from Hotel Management
Mar 4, 2018 by Office Manager, Hotel Management
Thank you for your recent stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. During stay at our hotel, you can use many services for free of loaner phone, Handy. Please try to use anything you would like. There is a convenient store just next to our hotel, they open for 24 hours, so you can use anytime. However, about the closet space, rest assured we have addressed those issues with department heads concerned for rectification and further improvement in future. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again.
4 out of 5
Recommended
for Families
by A verified traveler from HK

Quiet but convenient location

Posted Feb 23, 2018
The location is excellent to access in few JR (Hamamatsu and shibashi) and MTR (Daimon and Shiodome) station, Shinbashi is nearby for thousand of bars and restaurants. However, knowledge from staff could be improved. I asked them for the discount skyliner ticket that could buy in the hotel at the 1st night. The staff told me to buy at the station. Then, I asked another one next day by showing them the website information, she checked for a long time by asking her supervisor and finally found it.
Comment from Hotel Management
Apr 13, 2018 by Front Office Manager, Hotel Management
Thank you for choosing at Mitsui Garden Hotel Shiodome Italia-gai and for sharing your feedback on Expedia. We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda International Airport so that its location is convenient for not only business but also sightseeing. We, however, are very disappointed to read about the issues you experienced with our staff’s hospitality. We take seriously responsible to improve what we have provided to you and have a common recognition as front desk staff service. We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice treat on a trip of a lifetime

Posted Feb 22, 2018
Pros: Onsen, food options, space.
Cons: Pillows.
Room and facilities were gorgeous, and the onsen was a great touch - we weren't prepared for how hot it was, but everyone was so helpful and lovely. The room we had was very spacious, however the pillows could have definitely be softer - a sore neck is never fun. The food offered by the hotel, buffets at breakfast, lunch, and dinner, was pricey, but definitely worth it. A huge range of western and asian cuisine was available, and was all very much delicious and fun to try.
Comment from Hotel Management
Feb 22, 2018 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking the time to provide us valuable feedback for your stay. We are pleased to hear that you were satisfied with your stay, the comfort of our room, public bath and the quality of our restaurant. Your compliment encourages our high motivation to seeking best services. With regards to our restaurant, we are also delighted to hear that you were satisfied with. As you know, there are a lot of restaurants around our hotel, we would be more than welcome to assist our guest with some recommendations at the front desk. We are sorry to hear that our pillows could not meet your satisfaction. However, our guests can find their preferred pillow type by choosing between soft and firm layers, and higher or lower side units. It is via guest feedback and customer experience that we can endeavour to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in the near future. Front Office Manager