Ratings based on 127 Verified Reviews

3.1 out of 5
37% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast Qld, Aust

Cheap and cheerful

Posted Jan 12, 2018
Great location, close to JR train, surrounded by lots of local shops with excellent food options.
3 out of 5
by A verified traveler

Good location

Posted Jan 3, 2018
Good location but poor room amenities The heater is not working well and toilet not up to standard
1 out of 5
by A verified traveler from Singapore

Hotel stay that spoils the holiday experience

Posted Dec 27, 2017
Only face towels were given on first day, no bath towels. No cup for drinking or brushing teeth. Floor is filthy, floor mattresses are v v thin (gives you a dreadful backache in the morning) and mattress covers r so dirty. Option for room service was not given and when I asked, the front desk staff says it was because we booked w Expedia’s offer, hence our package only entitles is to less than standard service. When he finally did room service after I complained, the only thing done was clearing rubbish and replacing towels. No other cleaning or tidying up the room. Tokyo was the leg of our Japan trip and the stay at Haru really spoils the entire experience. I hope Expedia can clarify if the discount they offer was due to booking lousiest packages w hotels as explained by the staff.
2 out of 5
by A verified traveler

Not good

Posted Nov 8, 2017 on Hotels
Just terrible experience. Dirty, smelly, I do not recommend this place to anyone.
3 out of 5
Recommended
for Everyone
by A verified traveler from Manila, Philippines

Posted Oct 17, 2017
The place is very near the train station. It is also near restaurants and other stores. The staff were nice and helpful.
3 out of 5
by A verified traveler

Haru review

Posted Oct 4, 2017 on Hotels
Friendly personell, the room had a pronounced unpleasant smell from them tatami. Kitchen was not well kept. Convenient locaton, close to JR station supermarkets and reasonable restaurants.
4 out of 5
by Christopher

Top Location

Posted Oct 4, 2017 on Hotels
Great location, OK rooms, great bath. OK for the price
4 out of 5
by A verified traveler

Posted Sep 6, 2017 on Hotels
Cheap place to stay and easy to find right off the train station.
3 out of 5
by A verified traveler

Posted Aug 19, 2017 on Hotels
good locations. but a bit noisy
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 26, 2017 on Hotels