Ratings based on 1,777 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Convenience to Subway, restaurants, and shopping

Posted Nov 10, 2017
Pros: Night light. Mostly clean rooms. Updated warm toilet seat. Quick elevators. Restaurant Royal Host downstairs. Good food. Access to subway system.
Cons: Staff to clean tubs and bathroom areas.
Location: McDonalds close by. Other restaurants nearby. Close to subway system.
Rooms are small compared to US. Clean room. Room messaging service was very well executed. When there was a set of towels missing from room one day, they brought a set up right away! Concierge staff was polite and helpful. Daily newspaper was nice in lobby. Restaurant down stairs was nice to have. Drink machines on each floor was nice. On the not-so-good side - Bathroom was not cleaned well daily, toiletry stand was dirty. Tub didn't appear to be cleaned when asked. Closet was very tight (approx. 12 inch in width, only 4-5 clothes hangers. Laundry room dryers took 2 hours for a few clothes to dry!!! Need updated hotter ones. Overall would stay again despite the negatives.
Comment from Hotel Management
Nov 11, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We will continue to improve our service and keep our facilities clean and make it more comfortable. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location with friendly staff.

Posted Nov 7, 2017
Convenient location just a few steps away from subway entrance. Walking distance to Shinjuku about 10 minutes. 24 hour restaurant and convenient stores across the street. Staff was friendly and helpful as I needed to ship my luggage to next destination.
Comment from Hotel Management
Nov 9, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Posted Nov 6, 2017
Adjacent to subway station (2 lines) for easy access.
Comment from Hotel Management
Nov 9, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We are looking forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great value and great location

Posted Nov 2, 2017
Pros: The internet was included in the cost of the room, the bed was comfortable, the hotel is clean and the laundry facilities were great to have.
Cons: Not much... the only negative thing was the size of the room, which was quite small but that can't be changed obviously and is to be expected in Tokyo
Location: Shinjuku is huge... so tons of things to see just aimlessly walking around the streets but you have 2 metro lines next to the hotel so very handy.
The hotel is located right beside the Hagashi-shinjuku station on the Fukutoshin and Oedo (F12 or E02 on the metro map) lines, making it really convenient for getting around the city. The hotel room is quite small but that was not a concern as you never spend much time in the room anyway - the bed was comfortable, the internet was reliable and fast, and the air conditioning was very quiet and worked perfectly. The other amenities that I really appreciated - there was a money exchange ATM in the hotel lobby which can convert a number of different currencies into Yen. There's also a laundry room on the second floor which was great to have - I wish all hotels included this. There are a good number of restaurants and convenience stores within 100 m of the hotel and the breakfast buffet had a good selection - good value for 1030 yen. This is on my shortlist now for hotels in Tokyo. Great value for what you get. I would definitely stay here again.
Comment from Hotel Management
Nov 4, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We will continue to improve our service and keep our facilities clean and comfortable. Thank you again for choosing Hotel Sunroute Higashi Shinjuku and we are looking forward to serving you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Very convenient location

Posted Nov 1, 2017
Pros: Convenient location (within walking distance to shops and restaurants) & cleanness.
Cons: Need coffee. Metal edge between the main floor and the bathroom shouldn't be there for safety.
Location: It's pretty near the Shinjuku station and shopping mall. There are many restaurants nearby, too.
The room of this hotel is really nice and clean but too small. With 2 suitcases, there's hardly enough space to walk around. The floor of the bathroom (with metal edge) is higher than the main floor which makes it a little dangerous. We tripped a few times when entering the bathroom. Coffee is not provided, only tea.
Comment from Hotel Management
Nov 1, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. We will continue to improve our service. If you stayed in economy double room, we recommend standard twin room that has more space in room. We are looking forward to serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from BKK, Thailand

Nice hotel staffs & near subway

Posted Oct 31, 2017
Hotel staffs are very nice and helpful. Hotel is located very close to subway.
Comment from Hotel Management
Nov 4, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We are looking forward to serving you again!
3 out of 5
by A verified traveler from Hong Kong

Little bit too far away from the shopping centre.

Posted Oct 30, 2017
Expecting to have bottles of complimentary water. Need to take cab to the shopping centre.
Comment from Hotel Management
Nov 1, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your feedback. We are looking forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacay stay

Posted Oct 28, 2017
Nice room, very clean. Staff speak English, very helpful. Would definitely stay here again !
Comment from Hotel Management
Oct 30, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We are looking forward to serving you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017
Comfortable hotel located near a subway station. 20 minutes walk to Shinjuku
Comment from Hotel Management
Oct 30, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We are looking forward to serving you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Tiny But Cean

Posted Oct 28, 2017
Tiny, clean room with no space for luggage or clothes. Generous buffet breakfast with scrambled eggs, sausage, assorted fruits, fish, gourmet coffee machine, juices, yogurt. Always helpful staff. Same block as subway entrance. 15 min walk to Samuri Museum, Robot Res & grill restaurants. Great deli one block south. A new gym, Trimness, is 2 blocks south & one blk east; need indoor gym shoes. Science M. & palace 20 mins. via subway.
Comment from Hotel Management
Oct 30, 2017 by Front desk manager, Hotel Management
Thank you for staying with us. We appreciate your positive feedback. We are looking forward to serving you again!