Ratings based on 237 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Oct 31, 2017
Location is good, just about 10 min walk from the Shinjuku station and the city centre.
Comment from Hotel Management
Nov 1, 2017 by Sugiyama, Hotel Management
Thank you for your kind feed back after your recent stay at Nishitetsu Inn Shinjuku. We are so pleased to learn that you have enjoyed our convenient location with easy access to Tokyo’s transportation from Nishi-Shinjuku and Shinjuku main station. As you mentioned, there is a lot of places to eat in building around our hotel like McDonald. We are looking forward to welcome you back soon. Best regards, Nishitetsu Inn Shinjuku
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted Oct 23, 2017
Pros: Very clean good location
Cons: I would book a double room next time - singles are too small.
Location: Just far enougth away from Shinjuku central to be peaceful - but easy to walk to the bright lights.
Hotel is fine - clean with a good location. some of the staff speak English better than others. I selected a single room which was too small and only had three coathangers. All in all it was good and i used it again when i came back from Kyoto
Comment from Hotel Management
Oct 24, 2017 by Sugiyama, Hotel Management
Thank you so much for your kind words regarding your recent stay at Nishitetsu Inn Shinjuku. We are very glad that you enjoyed our location. As you stated, the room size is Japanese standard sized so it is not enough big for traveler. Please ask usa room available if you would like to change wider room than single. We look forward to welcoming you back again soon. Best regards, Nishitetsu Inn Shinjuku
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Excellent location, with a very comfortable room.

Posted Oct 22, 2017
This hotel exceeded my expectations. The hotel itself was easy to find, and very new with tasteful decoration and furniture, and the room was very comfortable. I knew to expect a compact space, but the room was very well designed and not TOO tiny for a tall American man like myself. The bed was very comfortable, and the bathroom was efficient in size, but not so small that I felt uncomfortable. 10 minute walk to the large Shinjuku train station, and just across the street from one of the local rail line stations. I had an excellent stay here for 5 nights. Would definitely recommend.
Comment from Hotel Management
Oct 23, 2017 by Sugiyama, Hotel Management
Thank you for staying with us and sharing such a wonderful feedback with us. We are glad to hear that you found our location good, room comfortable and so on. Your compliments will surely encourage us to keep improving our service quality. We hope to have the pleasure of welcoming you back in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Reading, UK

Great location, would stay again.

Posted Oct 16, 2017
Hotel is easy walking distance from shinjuku station and area. Room was big enough for 2 guests, although we did not have large bags. Very clean, staff spoke excellent English. Bag drop option available. Would stay again.
Comment from Hotel Management
Oct 21, 2017 by Sugiyama, Hotel Management
Dear amy on, Thank you for choosing Nishitetsu Inn Shinjuku and for taking the time to share your review. We are pleased to learn you found our location good, guest room clean and staff to be helpful. We hope to have the pleasure of welcoming you back in the near future. Best regards, Nishitetsu Inn Shinjuku
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and well located!

Posted Oct 1, 2017
This hotel is very well located in Shinjuku. We walked from Shinjuku Station JR line and it would take us from 7 to 10 minutes depending on the routes taken. There are many eateries around, the whole neighbourhood is animated and lively. There was a 7-11 right next door and a Family Mart around the corner. There was even a 100 yen store steps away. Staff was helpful and friendly. Worth noting is that the rooms are rather on the smaller end, however, that is to be expected for most of Tokyo (at that price range). We would definitely return to Nishitetsu Inn if we stay in the Shinjuku area again.
Comment from Hotel Management
Oct 3, 2017 by front staff Kaiwa, Hotel Management
Thank you for taking your time to write the review. We are so pleased to hear that you find our location good and our staff friendly. As you mentioned our room is not spacious compared to European standard hotel size. However we are happy that you enjoyed stay with us. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Posted Sep 25, 2017
area isn't crowded at all. quiet and peaceful... there's a Love Sign about 250 meters away, great for photo op
Comment from Hotel Management
Sep 29, 2017 by Sugiyama, Hotel Management
Dear the guest, Thank you for staying with us and sharing such a wonderful feedback. We are glad to hear that you seemed stay comfortable. Shinjuku has everything the guests play, eat, shopping, and so on. Please ask us at frontdesk If you have any questions and requests. We look forward to whelcoming you back soon. Best regards, Nishitetsu Inn Shinjuku
4 out of 5
by A verified traveler

Very nice stay in central Tokyo

Posted Sep 3, 2017
Pros: Location, decoration, cleanliness.
Cons: The staff can hardly speak English. They could also impove their ability to solve problems answer questions immediately. They are polite, though.
Very central location, next to Metro Station, and very nice renovation.
Comment from Hotel Management
Sep 3, 2017 by Sugiyama, Hotel Management
Thank you for choosing Nishitetsu Inn Shinjuku and for taking the time to share your kind compliments of your recent stay with us. Some of our staff is very good at English, but we are still working on it. We are trying to make you understand more than words. We hope to have the pleasure of welcoming you back in the near future. Best regards, Nishitetsu Inn Shinjuku
5 out of 5
by Kiki

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017
Thank you for rating 5 stars. We hope you had a nice stay at Nishitetsu Inn Shinjuku. Thank you so much.
4 out of 5
by Soner

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
Dear Soner, Thank you for choosing Nishitetsu Inn Shinjuku and for taking the time to share your review. We look forward to welcoming you back soon. Best regards, Nishitetsu Inn Shinjuku Sugiyama
5 out of 5
by A verified traveler

Miss Tang

Posted Aug 1, 2017 on Hotels
The service is very very good. The staffs are nice, the location is perfect in this price ! Go to central of shijuku is just about around 15mins !cleaning the room Everyday, and your property is safe !! But one thing would be sad is that the toilet a bit smelly.
Comment from Hotel Management
Aug 3, 2017
Thank you for staying at Nishitetsu Inn Shinjuku and for taking your time to post the review. We are so pleased to read your comment that you enjoyed stay with and you feel our service is good.However it is regrettable that the toilet was unpleasant for you. We promise that we give our full attention so that our guests can stay more pleasantly. We look forward to welcoming you back in your future visit. Thank you.