Ratings based on 1,571 Verified Reviews

4.4 out of 5
75% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 12, 2019
old hotel but excellent overall
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2019
3 out of 5
by A verified traveler from Singapore

Posted Nov 1, 2019
I did not go to this property, and did not check- in. I tried to change, but was told on the Expedia site as well as by the hotel that i could not change nor get any refund- disappointing i guess
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2019
5 out of 5
by A verified traveler

Posted Oct 17, 2019
shuttle bus service to train station was a great complementary service.
5 out of 5
by A verified traveler from Odessa Fl

Posted Oct 6, 2019
Extremely clean and very fast room service.The staff was exceptionally helpful.
4 out of 5
by A verified traveler from NZ

Posted Oct 5, 2019
There is a very nice garden access from the hotel. And under ground parking is very usufull if you have a car in Tokyo. Hotel staff are very kind. It is nice relaxing place.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 1, 2019
3 out of 5
by A verified traveler from London, UK

Posted Sep 30, 2019
For a prestigious hotel, RIHGA lacked any character. Chandeliers do not make a great hotel! Comfortable spacious room, full of amenities but the whole place needs updating/refurbishment. Only one bar, which was closed to us on both nights due to a wedding and being Sunday! Immediate area lacks restaurants and bars although complimentary bus to Takanobaba is available until 2130. Breakfast was unremarkable. Garden lounge was nice but closed at odd times, as was the garden. Prices were too high - more than 8500¥ for four cups of tea, two small cakes and five slivers of salmon. The hotel feels like it is set up for wedding parties and not seriously for tourism. We would not stay here again.
4 out of 5
by A verified traveler

Posted Sep 30, 2019
A beautiful hotel with grand surroundings and garden. The pool is very impressive but having to pay for access takes away from the enjoyment of it.