Dear Claire, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Thomas, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Olga

Dear Tony, thank you for taking the time to write a review. We truly appreciate your nice comments about our room location. We look forward to welcoming you back. Kind regards, Olga

Dear Campbell, thank you for choosing our hotel and taking the time to share your experience. We are disappointed to see we have fallen short on some aspects of your stay with us. We are disappointed to see our beds were not to your liking. Usually, guests praise the comfort of our mattresses and pillows, therefore, we would like to apologize you felt differently. We will make it our mission to wow you on your next visit. Kind Regards, Marylin

Dear David, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities. All your unfavourable feedback will be raised to our team to ensure that we meet our guests' satisfaction and improve our standards. We wish you well and hope to serve you better in the future. Kind regards, Solari

Thank you for sharing your lovely feedback with us, Rachel. I am delighted to read your comments learning about your great experience with us, it is great that you have been offered early check-in as soon as your room was ready. I am also pleased to read about our breakfast served which has left a great impression on you. I would like to apologize for some of the aspects of your stay that you have not enjoyed which were the tea served at breakfast as well as the window not opening. I do however hope these will not deter you from visiting us again in the future, as we would love to have another opportunity to welcome you back. Kind regards,

Dear Keith, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel. We look forward to welcoming you back. Kind regards, Olga

Dear EJ, Thank you for sharing your experience. We are sorry to see we have fallen short on some aspects of your stay with us and apologies for the inconvenience caused. However, we hope you enjoyed the other aspects of the hotel.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind regards, Kristine

Dear Ellie, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Warm greetings from Park Plaza Leeds and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Kristine

Dear Andy, thank you for your review. We are glad to learn that you loved your stay with us, however, we are sorry that you found our restaurant facilities closed this time. Please rest assured your feedback is valuable to us and will be shared with our team accordingly. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for leaving us your review, Colin,We are glad that you found our hotel in a good location. Nonetheless, it is disappointing to learn that your experience did not live up to your expectations on this occasion. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. Please rest assured we will share your comments with our colleagues to prevent these situations from happening again. We would love another chance to win back your trust in us. Kind regards,

Dear Nicola, thank you for your feedback. We are happy you enjoy your stay with us. It was a pleasure to have you as our guests and we look forward to welcoming you back. Kind regards, Senami

Thank you for taking the time to review your stay, Ruth,We are happy that you experienced very friendly service from our staff and that you found our reception area clean. Nonetheless, we are disappointed to learn of the shortcomings you experienced with some facilities in your room. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. Please rest assured we will share your comments with our colleagues to prevent these situations from happening again. We would love another chance to win back your trust in us. Kind regards,