Ratings based on 252 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Basic, no frills hotel.

Posted Aug 22, 2017
Pros: Simple and clean lodging.
This is a basic, no frills hotel, but that's what I wanted. Low rates, but clean and quiet. One of most comfortable beds I've slept in for a long time! The front desk and manager were very accommodating. I planned to meet family members and the manager offered to open the lounge for us. Would definitely return.
Comment from Hotel Management
Sep 5, 2017 by Sliddick, Hotel Management
I am so happy we could play a part in your family meeting and that you were happy with our facility. I hope you, and your family, will choose us for all your future get togethers. :o) Sincerely, Scott Liddick Manager Best Western Shippensburg, PA
3 out of 5
Recommended
for Everyone
by A verified traveler from Conn

Just ok

Posted Jul 31, 2017
Cons: The staff needs to be more helpful and understanding
Location: Nothing....there is nothing to do and nothing around but cornfields
The hotel is ok. First room I had smelled and I asked to be moved. The hotel staff was less than happy about that request and my second room was next to a barking dog. After the attitude given about the room move, I didn't dare ask them to handle the barking dog. The rooms are ok, but the mattress was very uncomfortable and I ended up with a sore back.
Comment from Hotel Management
Aug 4, 2017 by Scott Liddick, Hotel Management
I was unaware there were any issues. I sincerely apologize for any inconvenience. We strive to provide each guest with an exceptional experience; apparently on this day we missed our goal. I hope you will give us another opportunity, I know we can re-earn your confidence. Sincerely, Scott Liddick Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Okay place to stay

Posted Jul 24, 2017
Pros: Location to Carlisle
Cons: A bit more updating
Location: Cute town, wonderful , quaint PA.
We stayed here while attending Chryslers at Carlisle. Hotel is a bit dated but okay to stay at. No restaurants within walking distance, but within a few miles drive.
Comment from Hotel Management
Jul 29, 2017 by Scott, Hotel Management
Thank you very much for staying with us, and thank you for your good rating! I and the entire Best Western team look forward to your next visit and promise to provide the same high level of comfort and service. And. . . I think you will be happy with our upgrades. :o) See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 agmsliddick@gmail.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Hotel was clean & up to date. The staff was friendly.
Comment from Hotel Management
Jul 29, 2017 by Manager, Hotel Management
Thank you very much for staying with us! I will pass your kind words to our staff and thank them for a job well done! I and the entire Best Western team look forward to your next visit and promise to provide the same high level of comfort and service. See'ya Soon
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Great location!

Posted Jun 27, 2017
This hotel is close enough to the interstate to be convenient, yet far enough to be a quiet location. Staff, as always, very people- oriented and friendly. Beautiful pool area, clean rooms, good amenities.
Comment from Hotel Management
Aug 4, 2017 by Scott Liddick, Hotel Management
Thank you very much for staying with us, and thank you for your kind words! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager
5 out of 5
by Leon

Posted Jun 12, 2017 on Hotels
Clean comfortable room friendly staff what more can you ask.
Comment from Hotel Management
Aug 5, 2017
Thank you very much for staying with us, and thank you for your excellent review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager
3 out of 5
by Lori

Posted Jun 11, 2017 on Hotels
We stayed because we had a visit to Shippensburg University for our daughter. The first room we were given the entrance smelled like smoke and into the entrance of the room. we asked if we could be switched to another room and it was quickly taken care of with many apologies. The room was clean and comfortable. The mattresses were lumpy and uncomfortable, but other than that it was good. The breakfast had alot of choices and hot foods were hot and fresh. The pool area and hot tub was clean and enjoyable. The tv we couldn't figure out if we weren't doing something because most of the stations were infomercials.
Comment from Hotel Management
Aug 4, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Sincerely, Scott Liddick Manager
3 out of 5
by A verified traveler

Posted Jun 6, 2017
A little dirty no change for laundry told us to go to gas station then dryer didn't work. Garbage bag sat in hallway for 2 days while we where there
Comment from Hotel Management
Aug 4, 2017 by Scott Liddick, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Scott Liddick Manager
3 out of 5
by Dirk

Posted Jun 5, 2017 on Hotels
Service was very friendly and outside of room was nice, but bed was hard as a rock and bathroom floor was dirty with hair in the corners and dried up stains on the door
1 out of 5
by Joe

Least western .

Posted Jun 2, 2017 on Hotels
Very un clean .nice pool but there was feces at the end of the pool that was left there for 2 days. Motel had a strong stale cigarette smell. Bathroom looked like it had been renovated and pieces of construction left behind. Breakfast was good but the sign said it was tilll nine thirty . And when we got there at 8:55 it was closed and a sign was on the door closing at 9 today. Was not informed of this change . Many other guest were upset too .
Comment from Hotel Management
Jun 20, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts