Lobby

Reviews of Best Western Paint Pony Lodge

2.5 out of 5
Best Western Paint Pony Lodge
581 W Deuce Of Clubs, Show Low, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 353 out of 625 reviews" "
Rating 8 - Good. 189 out of 625 reviews" "
Rating 6 - Okay. 63 out of 625 reviews" "
Rating 4 - Poor. 12 out of 625 reviews" "
Rating 2 - Terrible. 8 out of 625 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

tammie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Great for the price. Nice area. Friendly staff.
Stayed 1 night in Mar 2024
Response from gm on Mar 27, 2024
Hello Tammie, Thank you for taking the time to review the Paint Pony Lodge. We hope to see you again soon!

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service
Hate the lighting , Make everything look and seem cheep with irritating tone of bright white lighting. Also major issue with tv, only seating adjacent to it is the bed. So sitting on the bed your like 12-15 feet away from an old 40 inch tv.
Stayed 1 night in Mar 2024
Response from gm on Mar 15, 2024
Hello Daniel, Thank you for your review. We appreciate your feedback and hope to see you again soon.

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Expedia.com states that there is a indoor pool, there is no swimming pool at the property.
Stayed 1 night in Feb 2024
Response from gm on Feb 20, 2024
Hello Timothy, Thank you for your review. We appreciate your feedback. You are correct, we do not have a pool onsite at our location. I have looked into the amenities listed and do see that it said we have a pool for guest access and it also states we give access to a nearby pool. Thank you for bringing this to our attention as I have updated this on our page and apologize for any inconvenience. We do hope to see you again soon.

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there off /on for years when I fish in the Show Low area and set up trips for members of our fishing club. Everyone shares the same opinion: Clean, professional staff & easy access.
Stayed 1 night in Jan 2024
Response from GM on Feb 3, 2024
Hello George! Thank you for the wonderful review. We are happy to hear we are your go to stop in Show Low and look forward to your next visit.

8/10 Good

Dianne

Stayed 1 night in Jan 2024
Response from gm on Mar 24, 2024
Hello Dianne, Thank you for your review. We hope to see you again soon!

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value proposition - and breakfast included is a huge plus. Will definitely consider this property again.
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Hello Travis! Thank you for the wonderful review. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Clean room and property. Staff is 5 ⭐️ for sure. After checking out and leaving, received a call from the front desk informing me that a puddle of oil was in parking place where I had parked the rental car. This little act of kindness saved me from the possibility of being stranded. Thanks for all you do!!!
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Hello Stan! Thank you for the 5/5 review. We always enjoy hearing our guests had a great stay with us. We hope to see you again soon!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from gm on Jan 18, 2024
Hello Michael. Thank you for your review. We hope to see you again soon!

10/10 Excellent

CASEY

Stayed 1 night in Dec 2023
Response from GM on Jan 14, 2024
Hello Casey. Thank you for your 5/5 review. We hope to see you again on your next visit to Show Low.

10/10 Excellent

gary, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at a lot of hotels in the lakeside and show low area and this is my favorite. Friendly staff and gotta live the breakfast in the am.
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Hello Gary. Thank you for the wonderful review. We are happy to hear we are your favorite and you enjoy our friendly staff and breakfast. We look forward to your next visit!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Dec 27, 2023
Hello Jane. Thank you for taking the time to review the Paint Pony Lodge and for the 5/5 rating. We hope to see you again soon on your next visit to Show Low.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace was an awesome feature.
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Hello Donald! Thank you for your review. We hope to see you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay.
Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Hello Stephanie! We appreciate you taking the time to review the Paint Pony Lodge and thank you for your 5/5 review. We hope to see you again soon!

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch staff
Staff was extremely helpful in making our overnight stay memorable.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Hello Stewart. Thank you for the wonderful review. We enjoy hearing our guests had a memorable stay. We hope to see you again on your next visit to Show Low.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Hello Nancy!We are happy to hear you enjoyed your visit with us. We appreciate you taking the time to write a review and look forward to your next visit!

2/10 Terrible

Bryan

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Hello Bryan. We are sorry to hear you did not enjoy your visit with us. We hope to have another chance to provide you with the exceptional customer service and accommodations our guests are accustomed to.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the peaceful atmosphere and the welcoming staff.
Stayed 3 nights in Oct 2023
Response from GM on Oct 17, 2023
Hello Cynthia! Thank you for your wonderful review and feedback. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Hello James. Thank you for your 5/5 review. We hope to see you again soon!

10/10 Excellent

Roseann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Hello Roseann! Thank you for your review. We are happy to hear you enjoyed our clean rooms and friendly staff. We hope to see you again on your next visit to Show Low!

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Hello Steve! Thank you for your review. We are happy to hear you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Raul

Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Hello Raul. Thank you for your review. We hope to see you again on your next visit to Show Low!

10/10 Excellent

Christine W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit. Nice accomadations. Friendly professional staff.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Hello Christine! Thank you for taking the time to review the Paint Pony Lodge. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

William

Nice property and good location
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Hello William. Thank you for your review and feedback. We hope to see you again soon!

10/10 Excellent

teri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i would so stay here again , very nice hotel
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Hello Teri! Thank you for the 5/5 review. We appreciate you your feedback and look forward to your next visit!

10/10 Excellent

Katherine

It had the charger for an electric car.
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Hello Katherine. Thank you for the wonderful review. We are aslo happy to have our new charging station for our guests. We hope to see you again soon! Safe travels!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed with the room and the breakfast!
Stayed 1 night in Sep 2023
Response from GM on Sep 22, 2023
Hello Michael. Thank you for your review. We are happy to hear you enjoyed your room and breakfast was to your liking. We hope to see you again soon!

8/10 Good

Renata

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Hello Renata, thank you for your review. We hope to see you again soon!

2/10 Terrible

Raul

Stayed 2 nights in Sep 2023
Response from GM on Sep 7, 2023
Hello Raul. Thank you for your review. We are sorry to hear you did not enjoy your visit.

10/10 Excellent

Richard

Traveled with group
Great hotel! Friendly staff, clean rooms with easy access...and the best hot breakfast selections
Stayed 2 nights in Sep 2023
Response from GM on Sep 5, 2023
Hello Richard! Thank you for your review. Sounds like you had a great visit. We appreciate you taking the time to give us your feedback. We hope to see you again soon!

6/10 Okay

Sylvia

Traveled with family
the rooms near the highway are noisy, ask for a room in the back to be quieter
Stayed 2 nights in Aug 2023
Response from GM on Aug 29, 2023
Thank you for your review. We hope to see you again soon!

6/10 Okay

gregg

Traveled with family
Liked: Cleanliness
Not very good any more
Won’t stay again. Hidden fees not very good breakfast. Got their hour early and would not let me in unless I paid another $20.! Too much money for this hotel!
Stayed 2 nights in Aug 2023
Response from GM on Aug 28, 2023
Hello Gregg, Thank you for your review. We appreciate your feedback. This is a new policy and we value your opinion. We hope to see you again soon!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from GM on Sep 12, 2023
Hello John, thank you for your review. We hope to see you again soon!

10/10 Excellent

Imee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2023
Response from GM on Aug 11, 2023
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service
staff was fabulous its an old hotel with new upgrades.
Stayed 3 nights in Jul 2023
Response from GM on Jul 26, 2023
Hello Michael. Thank you for taking the time to write a review. We enjoy hearing our guests had a great visit. We hope to see you again soon!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay TV was small and not many good channels to watch other wise liked everything else
Stayed 3 nights in Jul 2023
Response from GM on Jul 24, 2023
Hello Jack. Thank you for the wonderful reivew. We enjoy hearing feedback from our guests. We hope to see you again soon!

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
AC unit & fan in Bathroom extremely noisy.
Stayed 1 night in Jul 2023
Response from GM on Jul 21, 2023
Hello Glenn, Thank you for your review. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Hello Anna, Thank you for your 10/10 review. We hope to see youagain soon!

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very convenient to the golf courses I visited on Saturday and Sunday.
Stayed 1 night in Jul 2023
Response from GM on Jul 17, 2023
Hello Fred, Thank you for your review. We hope to see you again soon!

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I just really liked the location and how clean it was. Quiet nice area really close to restaurants and stores
Stayed 2 nights in Jun 2023
Response from GM on Jul 7, 2023
Hello Jamie, Thank you for your review. We value your feedback and are happy to hear you had a great visit. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent visit, great breakfast, nice staff. We’ll be back!
Stayed 2 nights in Jul 2023
Response from GM on Jul 6, 2023
Hello James. Thank you for your review. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Kacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly, attentive and knowledgeable, area was quiet and felt safe. Pillows were awesome, bed was extremely hard, unusual for a hotel, overall pleasant stay. The only 2 negative things I could say is room appeared clean but was not vacuumed well, there was dry dog food on the floor, and water pressure in shower was non existent but otherwise everything was fine.
Stayed 1 night in Jun 2023
Response from GM on Jul 3, 2023
Hello Kacy, Thank you for your review. We value and appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM on Jun 30, 2023
Thank you for taking the time to review the Paint Pony Lodge. We hope to see you again soon!

10/10 Excellent

Jenifer

Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Hello Jennifer, Thank you for your review. We are happy to hear you enjoyed your visit with us. We hope to see you again soon!

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities
Poor house keeping, room and grounds were OK. A little on the spendy side Good breakfast
Stayed 2 nights in Jun 2023
Response from GM on Jun 26, 2023
Thank you for your review.

10/10 Excellent

Ann V.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They had a beautiful lobby with fresh cold water and coffee available daily. Had an excellent breakfast included in price from 6-9 am . Staff was very friendly and helpful . Lots of stores and restaurants within walking distance. Very comfortable beds and rooms .
Stayed 2 nights in Jun 2023
Response from GM on Jun 19, 2023
Hello Ann, We appreciate your feedback and thank you for writing a review. We hope to see you again soon!

10/10 Excellent

Sebastian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & well maintained. Thank you!
Stayed 2 nights in Jun 2023
Response from GM on Jun 15, 2023
Hello Sebastian. We are happy to hear you enjoyed your visit with us. We appreciate you taking the time to write a review. We hope to see you again on your next visit to Show Low!

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Good condition
The condition of the room was good and well maintained. Nothing in need of repair. The disappointing part of my stay was the refusal for a later check out, past 11:00 AM. The hotel was not very full the day I checked in and the day I checked out, but they refused my request.
Stayed 1 night in Jun 2023
Response from GM on Jun 9, 2023
Hello Andrew. Thank you for your review. We are happy to hear you found the hotel to your liking besides the late check out. I do see in your reservation that a late check out was requested at check in and we did not check out your room until 12:55 pm. Our apologies for any miscommunication on our part as we do our best to honor all requests. We hope you will visit again soon, and if you have any special requests, we will do our best to accommodate. Thank you again for your feedback.

10/10 Excellent

Tiffany

Stayed 1 night in May 2023
Response from GM on Jun 19, 2023
Thank you for your review. We hope to see you again on your next visit to Show Low.

8/10 Good

gary, Carlsbad

Stayed 1 night in May 2023
Response from GM on Jun 19, 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Yongjoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on May 26, 2023
Hello Yongjoo, Thank you for your review! We look forward to your next visit.