Ratings based on 241 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
Pros: location
Cons: I was shocked that the room had one sample size bottle of Pantene shampoo/conditioner-in-one which was enough for just me. Also, no lotion etc.
Location: We were in town for a wedding.
It was a nice, comfortable place with a great breakfast.
Comment from Hotel Management
Jul 23, 2017 by x, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Great place to stay in Show Low!

Posted Jul 10, 2017
Pros: Great location, in very good repair.
Cons: Wi-Fi - worked great when it was working, but was very intermittent.
Location: Right on the main street through town (Deuce of Clubs), and close to the center of town as well.
The room was very nice, the breakfast great, the lobby very attractive and well decorated and clean, and the staff were very friendly. We stayed two nights, and I'm glad we chose it. There was a recurring problem with the Wi-Fi, but eventually we were able to do all we needed to do despite the problems.
Comment from Hotel Management
Jul 11, 2017 by 0, Hotel Management
Thank you for taking the time to write a review. Your feedback is appreciated.We are glad you enjoyed your stay with us!
1 out of 5
by A verified traveler

Okay place

Posted Jun 28, 2017
When we checked in the staff told us several times that we used a third party booking and that expedia only gets the cheap handicap and smoking rooms.
Comment from Hotel Management
Jul 3, 2017 by 0, Hotel Management
Thank you for your feedback! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jun 26, 2017
Great place, friendly staff, would stay again next time we are in the are
Comment from Hotel Management
Jun 27, 2017 by 0, Hotel Management
Thank you for taking the time to wite a review. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice since recent renovations.

Posted Jun 23, 2017
Pros: As above and a nice breakfast
Cons: Air conditioning too noisy to be on while sleeping so room hot at night.
The room was very nice since recent upgrades. Clean and comfortable.
Comment from Hotel Management
Jun 27, 2017 by 0, Hotel Management
We appreciate you taking the time to review the hotel, and value your feedback. We hope to see you again soon!
5 out of 5
by A verified traveler

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Thank you for reviewing the hotel. We hope you will come back and visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

The big room

Posted May 21, 2017 on Orbitz
We splurged and got the big room with jetted tub and fire place. Terrific place to hold up. The staff was terrific too. Will be back. db
Comment from Hotel Management
May 27, 2017 by 0, Hotel Management
Thank you for taking the time to review the hotel. We are happy you enjoyed the Suite and look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from green valley az

reservation

Posted May 16, 2017
Pros: location
Cons: add a pool/hot tub
The hotel was fine. In my reservation with Expedia I asked for a non smoking king room. When I arrived they told me a smoking handicapped room had been reserved.
Comment from Hotel Management
May 18, 2017 by Best Western Paint Pony Lodge, Hotel Management
We value your comments and always take them back to our employees. Thank you so much for taking the time to write a review on us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, Nm

A great travel experience.

Posted May 15, 2017
The staff was outstanding, an excellent handicapped room.
Comment from Hotel Management
May 18, 2017 by Best Western Paint Pony Lodge, Hotel Management
We are so very happy you enjoyed your room and we really hope to see you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bbq weekend

Posted May 8, 2017
Nice enough place but older. Soft clean beds and sufficient if not modern bathroom. Plenty of hot water and appliances all worked well.
Comment from Hotel Management
May 11, 2017 by 0, Hotel Management
Thank you for reviewing the Paint Pony Lodge. Your feedback is appreciated and we look forward to your next visit!