Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Average hotel. Clean.

Posted Sep 26, 2016
Pros: Convenient to Heber Overgaard area.
Cons: The hotel furnishings could be upgraded. Our blanket had holes in it-bad impression. Fabric softener on the towels would be nice.
Average hotel-nothing horrible. Breakfast looked too dry so didn't stay for that.
5 out of 5
by A verified traveler from California

Posted Sep 2, 2016
Pros: Quiet, the view, complimentary breakfast, the staff, all was good!
Location: Great location, near restaurants, grcery stores, gift shops, even a thrift store.
Overall it was a great stay. We we there to attend my gran daughters wedding in Forest Lakes! The only thing, and not the hotels fault was I didn't ask or a handicapped room, so it made gong up and down the stairs a bit difficult.And also the use of the bathroom facilities. The place was booked full when w arrived so no handicapped room was available and when I made reservations, I did not specify!
Comment from Hotel Management
Sep 6, 2016 by Dave, Hotel Management
Thank you for taking time to do a great review for us. I am glad that my staff was able to come through for you. We have acknowledged the staff and call us anytime you have a special request. Thank you and see you soon!!!!!!
5 out of 5
by A verified traveler

Posted Aug 28, 2016
Hotel was great, staff very pleasant and helpful! Very centrally located to all our sight seeing places and the town, in general.
Comment from Hotel Management
Sep 6, 2016 by Dave, Hotel Management
Thank you for fantastic review. We do applicate that you took time from your busy schedule to do this review it means a lot to us. thank you and see you soon.
4 out of 5
by A verified traveler

Comfortable

Posted Aug 21, 2016
Comfortable room - mattress was getting worn-out. Excellent breakfast. G.
Comment from Hotel Management
Aug 25, 2016 by Dave, Hotel Management
Thank you for your feedback. Hope to see you soon and another great stay.
5 out of 5
by A verified traveler

Great Place To Stay

Posted Jul 18, 2016
Came here previously a year ago under new management, since that time they have done a great job and we enjoyed our 2nd stay there.
Comment from Hotel Management
Jul 22, 2016 by Dave, Hotel Management
Thank you for staying with us. By now we are your home away from home. See you soon !!!!!!!!!
4 out of 5
by Judy from Mesa,AZ

Friends get together

Posted Jul 2, 2016 on Hotels
Room wasn't ready at check-in asked that rollaway bed be put in room so it would be there when we returned later...staff checked us and we left to visit friends, returned around midnight, rollaway bed was not in room, called office they brought it up to room, it was so uncomfortable pillows had to be placed across the mattress so someone could sleep there because the Springs were popping up through the mattress. Didn't complain it was too late at night but told them about it at check out and they accommodated Us by not charging for the rollaway. Was very happy with the staff. Breakfast was average, rooms were clean.
Comment from Hotel Management
Jul 24, 2016 by Dave, Hotel Management
Please accept our apologies for the issues you experienced during your most recent visit that contributed to an overall less than exemplary stay. Kindly be advised that your comments have been received in the manner intended, and they have been addressed accordingly. We truly appreciate you taking the time to share your feedback with us, and it is our sincere hope you will return so that we have the opportunity to be able to restore your faith in us. Have a great day!
5 out of 5
by A verified traveler

Posted Jul 1, 2016
This hotel was ooooooooooooooooooooooooooh so good
Comment from Hotel Management
Jul 22, 2016 by Dave, Hotel Management
Thank you for taking the time to review your stay with us. I am glad you found our staff and amenities worthy of your recommendation. Please come and see us again soon!
5 out of 5
by Jean from Scottsdale

Great price

Posted Jun 28, 2016 on Hotels
Very basic hotel and great price. Nothing to complain about and breakfast was pretty nice. Went for Red Rock lavender festival. Location was great for access to freeway. Quiet area in spite of being on main highway. Nice family owned restaurants in the area.
Comment from Hotel Management
Jul 22, 2016 by Dave, Hotel Management
Thank you so much for the 5 STAR review!! I am glad you enjoyed your stay and hope to see you again soon!
4 out of 5
by A verified traveler

No amenities, like soap!

Posted Jun 28, 2016 on Hotels
Only one night and okay. There was no soap, only a dispenser by the sink and nothing for taking a shower - no shampoo, lotion or body wash to be had. Very disappointed.
Comment from Hotel Management
by Dave, Hotel Management
Please accept our apologies for the issues you experienced during your most recent visit that contributed to an overall less than exemplary stay. Kindly be advised that your comments have been received and they have been addressed accordingly. We truly appreciate you taking the time to share your feedback with us, and it is our sincere hope you will return so that we have the opportunity to be able to restore your faith in us. Have a great day!
5 out of 5
by A verified traveler from phoenix

Great staff

Posted Jun 23, 2016
The desk clerk Dave was very friendly and accommodating . Seems like he was happy to see us and even went out of his way to find us a great local restaurant! Awesome guy!!!
Comment from Hotel Management
Jul 22, 2016 by Dave, Hotel Management
Thank you for taking the time to review your stay with us. I am glad you found our staff and amenities worthy of your recommendation. Please come and see us again soon!