Friends get together
Posted Jul 2, 2016 on Hotels
Room wasn't ready at check-in asked that rollaway bed be put in room so it would be there when we returned later...staff checked us and we left to visit friends, returned around midnight, rollaway bed was not in room, called office they brought it up to room, it was so uncomfortable pillows had to be placed across the mattress so someone could sleep there because the Springs were popping up through the mattress. Didn't complain it was too late at night but told them about it at check out and they accommodated Us by not charging for the rollaway. Was very happy with the staff. Breakfast was average, rooms were clean.
Comment from Hotel Management
Jul 24, 2016 by Dave, Hotel Management
Please accept our apologies for the issues you experienced during your most recent visit that contributed to an overall less than exemplary stay. Kindly be advised that your comments have been received in the manner intended, and they have been addressed accordingly.
We truly appreciate you taking the time to share your feedback with us, and it is our sincere hope you will return so that we have the opportunity to be able to restore your faith in us.
Have a great day!