Bar (on property)
Check availability

Reviews of GreenTree Inn & Suites in Pinetop

2.5 out of 5
GreenTree Inn & Suites in Pinetop
431 East White Mountain Boulevard, Pinetop, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 508 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Donald

Business traveler, Traveled with partner
Disliked: Amenities
I did not like paying an extra fee for potentail use of amenities that were out of order(hot tub). Bathroom lights that did not work and tears in the hall carpet that I tripped over. And when asking the desk about extra fees they said the bar was open and that was amenity we could use.
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joslyn on Apr 23, 2024
Thank you Kathleen for letting us know about your stay. We hope to see you again when you come to Pinetop-Lakeside.Joslyn

10/10 Excellent

Amanda, Arroyo Grande

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST customer service enemy though they were so short handed
Stayed 1 night in Apr 2024
Response from Anne AGM on Apr 20, 2024
Hello Amanda,Thank you for your review. Please come see us again.Best wishes,

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a 3 out of 5. Pretty good price.
Stayed 1 night in Apr 2024
Response from Anne AGM on Apr 20, 2024
Les thank you for taking time to post a review. We wish you all the best in your travels.Regards,

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff… highly recommend
Stayed 1 night in Apr 2024
Response from Leha S on Apr 17, 2024
Thank you Colleen for the review, my staff and I really appreciate it and we hope to see you again soon. Have a good day!Sincerely, Leha SGeneral Manager

6/10 Okay

Samantha

Liked: Cleanliness
Clean, nice location. Bar was closed first night we were there so that wasn’t great. Sauna was out of order. But breakfast was good even though the pancake machine was out of order. I’d stay again for a quick stay.
Stayed 2 nights in Apr 2024
Response from Leha S on Apr 7, 2024
Thank you Samantha, we hope that you come back again to stay with us and I do apologize about the belt being out to turn the pancakes. Have a good day!

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 4 bed pillows were too hard and at least 6 inches high. My husband and I could not sleep on them. We've traveled in hotels throughout America and other countries and this has never occurred. The next day the young man at the front desk said he would ask housekeeping if other pillows were available. He called me later to tell me different pillows had been placed in our room. He was very polite and cared about our comfort. Also, toilet was leaking in our bathroom. There was a stain where the water dripped, so it had been leaking for at least a few weeks or longer. Pool and pool area was very relaxing and our grandchildren loved it. We were able to hang out and just relax. Breakfast and guest service was great. We stayed for 2 nights and noticed that dining area and adjoining bar area seemed to be a good place to sit and relax. Would like to suggest crackers be an item available for purchase. Even plain soda crackers.
Stayed 2 nights in Mar 2024
Response from Leha S on Apr 2, 2024
Thank you for the feedback we appreciate this and hope that you come back again the next time you visit the Pinetop area. Have a terrific day!

10/10 Excellent

Deniece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing every thing was great
Stayed 2 nights in Mar 2024
Response from Leha S on Mar 31, 2024
Great to hear and we hope you come back again

2/10 Terrible

Arilynn

I didn’t get to stay and they wouldn’t refund me. I was traveling from Albuquerque NM to Chandler AZ. It started snowing like crazy from Gallup to Holbrook I didn’t want to continue the drive as it was 9pm and I had my 2 kids with me. I called the hotel, the receptionist was rude as I told her we wouldn’t make it. She said I had to call Expedia and hung up. I called Expedia and they told me the Hotel wouldn’t refund my money because the roads were drivable. I lost out on $100 because I didn’t want to risk the lives of myself and my kids to drive another 2hrs to pinetop to have the room for the night. Horrible service!
Stayed 1 night in Mar 2024
Response from Leha S on Mar 31, 2024
Arilynn, I am not sure who you spoke with however on prepaid reservations through third parties if there are road closures we always give back the money, I am sorry that this happened to you and you couldn't make it to the hotel, I will say that when someone needs to cancel I usually get an email to help a guest and Expedia did not send one to me. My front desk can not cancel third party reservations. Hope you have a good day and if you would like to call me regarding this i can take a look to see if Expedia was called and your reservation was marked. Sincerely, Leha SGeneral Manager

10/10 Excellent

Lisa A

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in a cute town!
Stayed 1 night in Mar 2024
Response from Leha S on Mar 26, 2024
Thank you and we hope you come back soon!

4/10 Poor

Purcell

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Great property however the customer service needs improvement. The interaction at check in was easy in simple but the management team was rude when I asked for a later check out.
Stayed 1 night in Mar 2024
Response from Leha S on Mar 24, 2024
Mr. Cooley, I am not sure how you were stating that I as management was rude when I was not even on property this week until late Friday night as I was away all week for a hospitality conference. I am sorry that you felt like someone was rude and not accommodating for a late checkout. Our early check ins and late check outs are not guaranteed as it depends on the occupancy each night if we can honor these at all and with late check outs my front desk knows that they have to check with the head housekeeper and then judge how long our ladies will be working that day before we can even do this. Always be sure to ask for the General Manager if you have a question. We hope you made it home safe and that you have a great day and do come back soon. Sincerely, Leha SearcyGeneral Managergm.pinetop@greentreeinn.com

10/10 Excellent

Evan

Stayed 1 night in Jan 2024
Response from Anne AGM on Apr 20, 2024
thank you for taking the time to post a review.We wish the very best in all your travels, come see us again.

10/10 Excellent

Cory

Stayed 1 night in Feb 2024
Response from Leha S on Mar 24, 2024
Thank you and we hope you come back soon

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leha on Feb 29, 2024
Thank you for the review and we hope you have a good day!

8/10 Good

David, tucson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first night was good. The second left something to be desired. It sounded like there was a pony above us, loud voices, doors loudly being knocked on, barking dogs and the trash being picked up at 4:30 in the morning.
Stayed 2 nights in Feb 2024
Response from Leha S on Feb 29, 2024
David, Thank you for the review and I am sorry to hear that someone kept you up the second night, never let it go on always call the front desk we can take care of inconsiderate people that make others have a bad stay. We do hope that you come back to stay with us the next time your in the area.

8/10 Good

Jeff

Stayed 1 night in Feb 2024
Response from Leha S on Feb 29, 2024
We hope to have you back with us again the next time your in the white mountains

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar and breakfast included, not bad for the price
Stayed 1 night in Feb 2024
Response from Leha S on Feb 21, 2024
Thank you for the feedback and we hope to see you again as our guest.

10/10 Excellent

Aaron, Chandler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a hot tub after a long day skiing.
Stayed 2 nights in Feb 2024
Response from Leha S on Feb 16, 2024
Great to hear AaronWe hope to have you back again

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Found a great price on Expedia for a quick 2 night trip. Property is right next to a Circle K and a couple fast food restaurants.
Stayed 2 nights in Feb 2024
Response from Leha S on Feb 16, 2024
We are happy to hear you had a good stay. We hope you come back again soon

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the atmosphere at the hotel.
Stayed 1 night in Feb 2024
Response from Leha S on Feb 16, 2024
Awesome to hear and we hope you come back again soon Cindy

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Leha S on Feb 8, 2024
Thank you

10/10 Excellent

Forest

Stayed 1 night in Feb 2024
Response from Leha S on Mar 24, 2024
Thank you and we hope that you come back soon

10/10 Excellent

Lara

Stayed 1 night in Jan 2024
Response from Leha S on Mar 24, 2024
Thank you and we hope you come back soon.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in a long time!
Everything was really nice! Cleanliness, upkeep, pool/ hot tub and pool area are great. The staff were friendly day and evening. Fireplace, Great 👍
Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
We appreciate the feedback Allen and hope to have you back with us again soon.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

2/10 Terrible

Steve

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
We hope the next time you stay with us you have a better visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in disrepair so they gave me a different room. The second room was worse. I left after the first night. The wall heater was so load and kept waking me!
Stayed 3 nights in Jan 2024
Response from Leha S on Feb 8, 2024
We do apologize you were not happy with your stay and hate to hear this. We hope that you come back as our guest and give us another try.

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed at a couple hotels in Pinetop-Lakeside, and this place, by far, is the best. It's extremely clean and inviting. They have a small bar with great beer on tap. Breakfast was great. We'll be staying here every time from now on.
Stayed 2 nights in Jan 2024
Response from Leha on Jan 16, 2024
Thank you Georgina for the review and feedback about your stay. We are happy to hear that you enjoyed yourself and estatic that you will be coming back again the next time your in the area. Have a great day!Sincerely, Leha SearcyGeneral Manager

10/10 Excellent

Katherine

Stayed 2 nights in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Leha S on Jan 16, 2024
Thank you

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Leha S on Jan 16, 2024
Thank you

10/10 Excellent

bronson

Stayed 1 night in Jan 2024
Response from Leha S on Jan 16, 2024
Thank you so much for the review. Sincerely, Leha SearcyGeneral Manager

8/10 Good

Judith

Stayed 2 nights in Jan 2024
Response from Leha S on Jan 16, 2024
Thank you so much for the review. Sincerely, Leha SearcyGeneral Manager

4/10 Poor

Edna

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Cuando entre a la habitación La cama destendida y basura en los botes
Stayed 1 night in Jan 2024
Response from Leha S on Feb 29, 2024
We do apologize for this I am sure the front desk moved you to a different room

10/10 Excellent

Jean A

Stayed 4 nights in Jan 2024
Response from Leha S on Jan 16, 2024
Thank you so much for the review. Have a good day!Sincerely, Leha SearcyGeneral Manager

10/10 Excellent

Cortney

Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

10/10 Excellent

AmyAnn

Liked: Cleanliness, staff & service, room comfort
Pinetop get away
Staff is amazing, breakfast was good and super convenient to everything we needed. Only bummer is the spa and pool were shut down by the fire department for safety issues. Hope they fix it soon as we will be back.
Stayed 2 nights in Jan 2024
Response from Leha S on Jan 16, 2024
Yes sadly the pool was closed for those few hours due to the humidity and moisture setting off the smoke alarms. We were able to open it back up within a few hours that evening. We hope that you come back again soon and have a wonderful day!Sincerely, Leha SGeneral Manager

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities, room comfort
Rude if you are not a member charge you $10 a day for parking this is not mentioned
Stayed 3 nights in Jan 2024
Response from Leha S on Jan 16, 2024
We do not charge 10 for parking, it is a resort fee and yes if you become a GreenTree loyalty member it is waived and you also get a free voucher for the market or lounge.

8/10 Good

Kathleen

Traveled with pets
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Leha S on Jan 16, 2024
Kathleen,Thank you for the feedback and we do hope that you come back again. Sincerely, Leha SGeneral Manager

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from Leha S on Feb 8, 2024
Thank you

8/10 Good

JOHN, Phoenix

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff at check-in was not well trained Breakfast as at most hotels leaves me looking for a place to eat outside Deep fried bacon Powdered eggs not very desirable
Stayed 2 nights in Dec 2023
Response from Leha S on Jan 16, 2024
We hope that you have a great day

4/10 Poor

Kit

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Early morning we requested an upper story room due to having a newborn traveling with us and we’re told it wasn’t promised. We checked in and they gave us bottom floor next to the “new years party area” COMPLETE OPPOSITE of our asking. I wasn’t allowed to check in until after 4. I was told 3pm and tried to check in and instead got sent away due to rooms “not being done” so we had to find something to do with our newborn and anxious toddler. 1130pm there was so much noise and my wife called check in asking for any possible way to change rooms due to our newborn being unable to sleep. My wife said we requested this morning an upstairs due to our kids and being new years we knew it would be too loud downstairs. The lady said “you talked to me this morning about a room I’m the general manager” well why couldn’t you accommodate? Luckily someone didn’t show up so we got a suite but we should’ve been accommodated from the beginning.
Stayed 1 night in Dec 2023

8/10 Good

Shea

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leha on Jan 3, 2024
Thank you Shea for the score and we hope that you have a wonderful day. Happy New Year!Leha SearcyGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Leha S on Jan 3, 2024
Thank you for the feedback, we appreciate the review. Hope to see you again this year. Happy New Year!Sincerely, General Manager

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leha S on Jan 3, 2024
Thank you and we hope to have you back again in 2024 Greg. Happy New Year!

8/10 Good

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty view
Response from Leha S on Feb 8, 2024
Thank you

4/10 Poor

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast service has been very bad, everything else is execellent, the breakfast has disapoonted me as there were no options during my stay even asking the personnel to refill as the breakfast options were over 1 hour before the breakfast time ends - Lori has been an excellent host at the front desk but Melissa has been bad at serving the breakfast options
Stayed 2 nights in Dec 2023
Response from Leha S on Jan 3, 2024
Carlos thank you for the feed back. I will be sure and let Lori know, I am sure she will be appreciative. I will also be sure to touch base with Melissa and address this situation. We hope you have a wonderful day and do come back as our guest. Have a Happy New Year!