Exterior

Reviews of Best Western Carthage Inn & Suites

2.5 out of 5
Best Western Carthage Inn & Suites
2235 SE Loop, Carthage, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 200 out of 354 reviews" "
Rating 8 - Good. 106 out of 354 reviews" "
Rating 6 - Okay. 25 out of 354 reviews" "
Rating 4 - Poor. 10 out of 354 reviews" "
Rating 2 - Terrible. 13 out of 354 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Traveled with partner
Liked: Property conditions & facilities
Check in easy and fast. Friendly and professional staff. Helpful advice on dining options and points of interest.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Gloria,We're thrilled to hear about your positive check-in experience and the friendly, professional staff that assisted you. It's great to know that our team provided helpful advice on dining options and points of interest. We appreciate your feedback and look forward to hosting you again and providing the same level of excellent service during your future visits. Sincerely, Hotel Manager

8/10 Good

Elias

Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Elias,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and helpful.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear John,Thank you for the stellar rating and positive feedback! We're delighted to hear that our staff made your stay enjoyable by being welcoming and helpful. Providing exceptional service is our priority, and we appreciate your recognition of our efforts. We hope to have the pleasure of hosting you again at our hotel in the future!Sincerely, Hotel Manager

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms located on the back of the facility had nice views of a pond and nature. Staff was friendly and very helpful.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Chris,Thank you for highlighting the positive aspects of your stay at our hotel. We are delighted to hear that you enjoyed the picturesque views of the pond and nature from the rooms located at the back of our facility. Additionally, we truly appreciate your kind words about our friendly and helpful staff. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Rebecca

Traveled with group
Disliked: Property conditions & facilities
My friend and I were kept up by loud teenagers…the phones didn’t work. Also at checkout we found that we were charged THREE times!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Rebecca,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely, Hotel Manager

8/10 Good

Allen

Liked: Cleanliness, staff & service
Response from Hotel Manager on Jan 31, 2024
Dear Allen,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Guest,Thank you for sharing your positive feedback! We are thrilled to hear that you had an amazing experience with our service. Providing exceptional service is our priority, and we are delighted to have met your expectations. We appreciate your 5-star rating and hope to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

CARMEN

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The night staff at check-in was incredible. I did not get a name but she demonstrated the best customer service I have experienced at a hotel! She definitely went above and beyond and deserves a raise!
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear CARMEN,Thank you for your nice feedback. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

10/10 Excellent

Madi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left my daughters tablet in our room thinking we would never see it again but someone just called me to let me know they found it and are going to mail it to us! Breakfast was EXCELLENT and the staff was so nice. If we ever pass through Carthage again, we will stop here. Thanks so much!
Response from Hotel Manager on Dec 23, 2023
Dear Madi,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear about the positive resolution regarding your daughter's tablet and the efforts made by our team to retrieve and mail it to you. We're also pleased that you enjoyed the excellent breakfast and found our staff to be so nice. Your kind words mean a lot to us, and we look forward to welcoming you back whenever you pass through Carthage. Thanks so much for choosing us!Sincerely, Hotel Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast. very nice & helpful when I left my cards in the locked room
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 21, 2023
Dear Donna,Thank you for your great feedback. We're delighted to hear that you enjoyed the breakfast and that our staff was very nice and helpful, especially when you left your cards in the locked room. Providing excellent service and assistance in such situations is a top priority for us. We appreciate your positive feedback, and it would be our pleasure to welcome you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Saul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Saul,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Patrick,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Patricia, Cypress

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well kept for what seemed to be an older hotel. Staff was helpful and accommodating with a late checkout due to our schedule. Room was comfortable and we enjoyed the breakfast. It was a good stop on our way home from a longer trip.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Patricia,We're thrilled to receive your 5-star rating! It's wonderful to hear that you appreciated the well-kept condition of our hotel, the helpful staff, and the comfortable room. We're glad we could accommodate your schedule with a late checkout and that you enjoyed the breakfast. Thank you for making us a good stop on your journey home. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

8/10 Good

Binswanger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Guest,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Del

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Del

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a Great Stay
Always great stay
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 9, 2023
Dear Del,Thank you for your great feedback. We're thrilled to hear that you've consistently had a great stay with us! Your loyalty and positive feedback mean a lot to us. We'll continue to strive to provide you with exceptional experiences during your visits. We look forward to your next stay!Sincerely, Hotel Manager

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carthage stay
Fantastic place, lovely room. Great breakfast
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 9, 2023
Dear Joseph,Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate that you shared your experience so that we can continue to focus on improving the processes we have to satisfy our guests. We are thrilled to hear that you find our room clean, the staff very friendly, and the breakfast nice. We look forward to your next stay!Sincerely,Hotel Manager.

10/10 Excellent

Del

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 4, 2023
Dear Del,Thank you for your perfect 10/10 rating and for describing our place as "great." We're delighted that you had an enjoyable experience, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Troy

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 21, 2023
Dear Troy,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Del

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Del,Thank you for your perfect rating! We're pleased to hear that you had a great stay. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear James,Thank you for the perfect rating and concise feedback! We're delighted to hear that your stay was great. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Del

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Dear Del,Thank you for your comments. We're delighted to know you had a great stay. Your comments indicate that we're meeting our goal of serving our guests well. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Ann

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 9, 2023
Dear Ann,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facility and the breakfast is good. Not a lot of options in smaller cities, so this is definitely one of the nicer places to stay.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 18, 2023
Dear Brandon,Thank you for your feedback. We're delighted to hear that you found our facility nice and clean and that you enjoyed our breakfast offerings. We're proud to be one of the nicer places to stay in the area. Your feedback is greatly appreciated, and we're committed to providing a welcoming and comfortable environment for our guests. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was GOOD ! ! ! One minus is the breakfast menu , Same items every-day , offsets with a huge array of items you don't HAVE to eat the same thing everyday ! GREAT !
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 10, 2023
Dear Anthony,We're delighted to hear that you had a good overall experience during your stay with us. While we're glad to offer a variety of breakfast items, we appreciate your feedback about the menu repetition. We'll take this into consideration as we strive to enhance our offerings for future guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

LES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
Best hotel in the entire town! Young man greeted me, checked me in, he was great! Slept like a baby! A/C was on point, room clean, breakfast as good. I highly recommend this hotel.
Stayed 1 night in Sep 2023
Response from Harry on Sep 19, 2023
Thank you for your review, we are glad you had a wonderful stay..

4/10 Poor

Steve

Traveled with family
Disliked: Cleanliness, staff & service
Sad situation
Still waiting for the manager to call with some issues we had.
Stayed 1 night in Sep 2023
Response from harry on Sep 19, 2023
Thank you will get up with the gm to let him know you had issues

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023
Response from Harry on Sep 5, 2023
Thank You for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Early fall trip
All went well except that the tub faucet was not working properly. I notified the desk at check out and they said they would take care of it.
Stayed 1 night in Aug 2023
Response from Harry on Sep 5, 2023
Thank you for your review

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for a few days.
The hotel was clean, the bed was comfortable and the staff was friendly and professional. The only downside was the level of road noise that I heard from the loop traffic.
Stayed 3 nights in Aug 2023
Response from Harry on Aug 31, 2023
Thank you for your review

8/10 Good

Monte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from harry on Aug 31, 2023
Thank you

2/10 Terrible

Josh

Stayed 1 night in Jul 2023
Response from Harry on Aug 31, 2023
Thank you

8/10 Good

Hector

Stayed 1 night in Jul 2023
Response from Harry on Aug 31, 2023
Thank You

8/10 Good

Ray

Stayed 1 night in Jul 2023
Response from Harry on Sep 5, 2023
Thank you for your review

8/10 Good

Gail B, Waxahachie

Traveled with partner
Liked: Staff & service
We havd stayed before at this BW property, but don’t remember it being unkept. This trip we were disappointed to find that the room had not been really vacuumed (around baseboards especially) in what appeared quite a while. It had been out in the middle, and that was about it. The towels did not appear to have been laundered thoroughly to me. For sure not white. Everything just looked worn. The A/C was not sufficient for the size room we were in-but we had a ceiling fan that we could not adjust! The drawers and cabinets had not been dusted or wiped out in quite awhile-evidenced by the dirt and bugs in them. I realize that hotels have to move furniture out and around-however, this location had two entertainment units sitting right at the front door as you enter the hotel and 3 in the hallway right outside our door on the 2nd floor. This is very poor looking for guests. The pool had a broken ladder with Caution tape wrapped all around it saying don’t use. That is not a good look for this place. We were there for two nights and it could have been fixed quicker. If we were not paying to stay in a better hotel, I might not provide this review, but this BW was disappointing based on others we’ve stayed at. Fix your broken stuff, move your obsolete furniture out of my face and properly clean your rooms for paying guests!
Stayed 2 nights in Jul 2023
Response from Harry on Aug 31, 2023
Thank you I will look into this matter myself..Thank you for your review

8/10 Good

Steven

Stayed 1 night in Jul 2023
Response from Harry on Aug 31, 2023
Thank you

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Desk attendant was very courteous and helpful. A/C in Room 103 did not work. Very quickly reassigned us to a replacement room with cold A/C, however the TV in that room did not work! In need of a attentive 'Property Manager' to routinely inspect the property and assign repairs in advance of the Guests encountering them!!
Stayed 1 night in Jul 2023
Response from Harry on Jul 9, 2023
Thank you for your review.

10/10 Excellent

Colton

Stayed 1 night in Jun 2023
Response from Harry on Jul 9, 2023
Thank You for your review

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and comfortable room.
Stayed 1 night in Jun 2023
Response from Harry on Jul 9, 2023
Thank you for your review

8/10 Good

Billie

Stayed 2 nights in Jun 2023

2/10 Terrible

Jerry

Stayed 1 night in Jun 2023
Response from Harry on Jul 9, 2023
Thank you for your reveiw

10/10 Excellent

victor

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in May 2023
Response from Harry on Jun 12, 2023
Thank you for your review.

10/10 Excellent

Jatana or James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Harry on May 15, 2023
Thank you for your review we are glad you enjoyed your stay.

10/10 Excellent

Michele

Stayed 1 night in May 2023
Response from Harry on May 8, 2023
Thank you for your review

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff was friendly. Would stay there again. The entrance is hard to get into off of the busy loop. Lots of 18 wheelers flying by.
Stayed 2 nights in May 2023
Response from Harry on May 8, 2023
Thank you for your review we are glad you enjoyed your stay, We look forward to your next stay.

10/10 Excellent

Sandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All I Could Want
Friendly staff. Room comfortable, clean and quiet. Will stay there again.
Stayed 1 night in Apr 2023
Response from Harry on May 4, 2023
Thank you for your review

4/10 Poor

Christine

Stayed 1 night in Apr 2023
Response from Bianca on May 3, 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Shihab

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Harry on May 4, 2023
Thank You for your review

2/10 Terrible

Bree

Business traveler, Traveled with family
There are several fire trucks and we can’t check in.
Stayed 1 night in Mar 2023
Response from harry on May 4, 2023
Sorry about the fire trucks, They were responding to a alarm at the hotel, Thank you for your review