Great hotel; terrible taxi accessibility
Posted Feb 17, 2017
Stayed here during a wedding and the room was great for the price. Very clean and the cleaning staff were great.
The complimentary water, coffee, and hot choclate was a particularly nice touch for such a reasonably priced hotel.
I took a lot off from the overall rating because of how difficult it was to get around. Waiting 30 minutes for a taxi was the norm (longer at times) and this is an AIRPORT hotel--guests have places to be. The front desk, while friendly and helpful in every other respect, was very indifferent to the taxi situation.
This hotel should be lobbying the city to get services like Uber if the taxi companies aren't going to step up. I was waiting 30+ minutes to get a cab for a 10 minute ride that cost $20; it's not a good experience and actually discentivizes non-essential explorations of downtown Shreveport.
Maybe some would say it's not fair to hold a hotel accountable for taxi service, or lack thereof, but I would argue that it's a fairly common thing to request the front desk order you a taxi and especially for a hotel airport they should have an interest in making their hotel a place where you can get a ride out of without too much difficulty.