Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds
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Reviews of Holiday Inn Express & Suites Marshall, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Marshall, an IHG Hotel
500 I 20 E, Marshall, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 443 reviews" "
Rating 8 - Good. 142 out of 443 reviews" "
Rating 6 - Okay. 43 out of 443 reviews" "
Rating 4 - Poor. 10 out of 443 reviews" "
Rating 2 - Terrible. 12 out of 443 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paige

Clean and friendly property
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility
Stayed 1 night in Apr 2024

10/10 Excellent

Christin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a perfect location! The staff was extremely friendly and helpful. We were able to park the car and walk to the water taxi, Oklahoma City Memorial, restaurants, bars and shopping. Definitely would stay at this property when we return to Oklahoma City.
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Liked: Staff & service, amenities
Enjoyed stay for most part til found ants all along outside of shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Beverly, Orlando

Stayed 1 night in Mar 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. So clean and safe!
Stayed 1 night in Mar 2024

10/10 Excellent

K., ALLEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little worried about staying on I-20, but this was off the highway, at the end of a dead end street that is separated from the highway a good bit. This made us feel safer. Great breakfasts. Super friendly staff. Great location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

PATRICIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff, Clean Rooms, Comfortable Beds... Highly recommend ... If in area, will stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Terri

Traveled with group
Liked: Amenities
They were almost out of breakfast food. Barely had anything 45 mins before it closed. Cinnamon rolls were frozen. No regular coffee and the decaffeinated coffee was cold.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cathy

Liked: Property conditions & facilities
Great hotel . Clean and great staff. Breakfast was det
Stayed 1 night in Nov 2023

2/10 Terrible

Yacui

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Nov 2023

10/10 Excellent

MONTY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Happy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone works at this hotel is very nice and helpful.
Stayed 3 nights in Nov 2023

8/10 Good

kotomi, Alameda

Liked: Cleanliness, staff & service, property conditions & facilities
Room appeared to be remodeled recently and stylish, roomy and has many electric outlets. Amenities are kind of skimpy side. Location is in the middle of nowhere, and dining options are limited unless you drive. Staff is friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and the rooms were nice and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Shane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Brady

Liked: Staff & service, property conditions & facilities
Good place to stay. Would recommend
Stayed 1 night in Oct 2023

8/10 Good

john

Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was concerned out the environment surrounding the hotel. More outside lights would help. No soap on the bathroom counter. There was a dispenser in the shower but a hassle to reach into the shower to wash your hands. Breakfast was poor. Went to McD. Not a good showing for an upper end hotel I a small town. Stay somewhere less expensive.
Stayed 1 night in Jul 2023

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

JoAnna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Imago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Malcolm

Stayed 1 night in Mar 2023

8/10 Good

Miriam

Stayed 1 night in Jun 2023

10/10 Excellent

Rodney

Stayed 1 night in May 2023

10/10 Excellent

April

Stayed 2 nights in May 2023

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with everything
Stayed 1 night in May 2023

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Darinka

Stayed 1 night in May 2023

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities
No coffee at the breakfast bar. Staff busy looking at their phones
Stayed 2 nights in May 2023

10/10 Excellent

Kim

Stayed 1 night in Apr 2023

10/10 Excellent

Zachariah

Stayed 1 night in Apr 2023

10/10 Excellent

Corey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although this hotel is off of the highway it is in front of a wooded area and there are a lot of homeless people that hang out in the area. It is also inconvenient because of the construction and narrow roads right on the exit of the hotel not to mention how busy the intersections is in the area as well. Other than that the hotel is nice, clean and the breakfast was great!
Stayed 1 night in Mar 2023

6/10 Okay

Terri

Traveled with family
Liked: Staff & service
Don’t bring your pets or you will pay
The property is not pet friendly and they charge $150 if you violate their pet policy.
Stayed 1 night in Mar 2023

4/10 Poor

Barbara

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Beds were comfortable and cozy but road noise was loud, no hair dryer in room and pool wasn't open. I wouldn't have stayed if I had known the pool was closed.
Stayed 1 night in Mar 2023

10/10 Excellent

Nidia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel was clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Emmanuelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Excellent hotel, great breakfast, comfy rooms and beds, great employees! We will stay again if the area. Some construction work made getting to the restaurant and back a little longer than normal but overall this was the best stay of our trip!!
Stayed 1 night in Mar 2023

10/10 Excellent

Calvin

Stayed 1 night in Mar 2023

6/10 Okay

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was nice. The seal around the door was horrible, I had to put a towel on the bottom of the door and lots of light still came through the sides. It made the room very bright from the hall lights and didn’t block out people talking and walking in the hall.
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael, Ft Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. The breakfast was really really good! Love staying here whenever I visit home
Stayed 2 nights in Feb 2023