Great Location, but Updates Needed
Posted Apr 13, 2017
Location is great! Shopping close & easy interstate access. Lobby is beautiful. Casinos are good. Rooms are nice with beautiful view, but in great need of updates & better cleaning. I had a very nice "upgrade room," yet found wall paper peeling, stains on furniture and carpet, thick dust on coffeepot and shelves, very low lighting in bathroom, no ventilation fans, towel bar fell off the wall, in-room refrigerator had the small freezer door missing (freezing all food placed in fridge), and carpets were filthy as evidenced daily by the bottom of my clean socks worn in the room. Desk staff needs better training. During two different trips here, I found numerous guests (including myself) arguing with clerks about problems with reservations upon arrival, unapproved charges on their final bill, and a variety of room issues. The place is nice overall, but needs some serious management and facility improvements.