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Reviews of Quality Inn Marshall

2.5 out of 5
Quality Inn Marshall
4911 E End Blvd S, Marshall, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 236 out of 574 reviews" "
Rating 8 - Good. 237 out of 574 reviews" "
Rating 6 - Okay. 60 out of 574 reviews" "
Rating 4 - Poor. 22 out of 574 reviews" "
Rating 2 - Terrible. 19 out of 574 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only spending 10 hours for sleep, I can only share that the front desk staff was friendly and helpful. The room was clean and comfortable.?
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Khiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bridget

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

JIMMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2023

10/10 Excellent

David, SPRING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Hua

Disliked: Cleanliness, property conditions & facilities, room comfort
The room has musty smell. The carpet is dirty.
The room has musty smell. The carpet is old and dirty.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaime, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Staff was excellent in accommodating to our needs, and we really appreciate this!
Stayed 1 night in Dec 2023

8/10 Good

Khiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jiamin

Stayed 1 night in Nov 2023

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed.
I was very impressed with the room / facility. I will definitely stay there again next time I go to Caddo Lake
Stayed 1 night in Nov 2023

6/10 Okay

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction right now makes unsafe when u leave
Stayed 1 night in Oct 2023

8/10 Good

Cheng

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is okay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Good 👍

10/10 Excellent

rella

Stayed 1 night in Sep 2023

8/10 Good

DALIA

Stayed 1 night in Sep 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Don

Stayed 1 night in Sep 2023

8/10 Good

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice price was high but all rooms in area seen to be over priced
Stayed 1 night in Sep 2023

8/10 Good

nara

Stayed 1 night in Sep 2023

10/10 Excellent

Earnest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly on check in. Very honest about breakfast. Very basic with three or four options . Cereal, yogurt, apple and waffle..
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room quality was so-so. There were large rust areas around the tub. Selection for breakfast was slim due to not trying to restock spoiled supplies from a previous power outage before the regular stock delivery day.
Stayed 1 night in Jun 2023

10/10 Excellent

dawn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pool repair disappointment but saved by the arcade
The pool was not available when we arrived children had been looking forward swimming. Summer's probably not the best time to start working on a pool at a hotel. But the lady that checked us in was wonderful she told us about a new arcade but it just opened that she took her children to. So instead of swimming we went and played arcade games and had a good time. She turn the negative into a positive.
Stayed 1 night in Jun 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Was an excellent stay only two things I saw wrong was carpets need to be cleaned or replace and check behind bathroom doors ours need to be cleaned.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the breakfast and the good nights sleep. A couple of nit pics- bathroom door wouldn’t close completely & a little weatherstripping needed replacing on the front door. Overall, it was a good stay.
Stayed 1 night in May 2023

10/10 Excellent

Thomas L

Stayed 1 night in May 2023

4/10 Poor

Kevin

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
People talking outside the room, late at night. Dirty comforter
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Bed was worn out, television didn’t work until manager came and brought another remote, not enough towels for two people, had to go get them.
Stayed 1 night in Apr 2023

8/10 Good

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay.
Stayed 1 night in Apr 2023

6/10 Okay

Corey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very clean and nice hotel. Very good service I highly recommend it
Stayed 1 night in Mar 2023

8/10 Good

Paul

Stayed 1 night in Mar 2023

4/10 Poor

Terry

Liked: Staff & service, room comfort
Disliked: Cleanliness
disappointed this time
We've stayed here several times past and all was fine. This last trip, however, was disappointing because of obvious uncleanness and the heater/air conditioner control buttons were missing. Staff was kind to figure it out and adjust the temperature to our liking. Regarding cleanliness, staff refunded 10% without our asking for it.
Stayed 1 night in Mar 2023

10/10 Excellent

Giang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good clean comfortable room
Stayed 1 night in Dec 2022

2/10 Terrible

Darla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will not stay here again
The room we reserved specifically had a handicapped accessible walk-in shower as a member of our group can not step up high enough for a bathtub. This was the main reason we chose this hotel. We were told at check-in that this was not an option. Also, the room had a strong smell of mold. There were three of us in the room and we all woke up with headaches and swollen eyes. The second night, we tried to change rooms and were told there were no other rooms available. The front desk staff was well aware that we were not happy.
Stayed 2 nights in Dec 2022

8/10 Good

JORGE A DE LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful weekend exploring the area. Staff was knowledgeable about where to go.
Stayed 1 night in Nov 2022

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ken S.
Clean, comfortable room, good tv, comfortable bed. Staff courteous, no wait for check-in, clean dining room, good coffee. Everything updated.
Stayed 1 night in Oct 2022

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and the staff friendly.
Stayed 2 nights in Oct 2022

6/10 Okay

Danna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ac didn't work good and the room
Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Randal

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2022

8/10 Good

Dreatha

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Cleaning staff was knocking on the door at 8:30 AM expecting me to leave when checkout time was not until 11 AM
Stayed 1 night in Aug 2022

6/10 Okay

Raymond

Traveled with family
nothing special
Stayed 1 night in Jun 2022