Ratings based on 4,361 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Hotel was very nice and clean.

Posted Nov 16, 2017
Hotel staff was very friendly. We felt very comfortable and would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Gorgeous rooms

Posted Nov 16, 2017
Beautiful rooms... bathroom very spacious .. love the bath tubs ... really enjoyed having a view of the river.
Comment from Hotel Management
Nov 16, 2017 by Jacqui Front Desk Supervisor, Hotel Management
We are so excited you enjoyed your stay with Sam's Town Hotel & Casino! We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice view of Red river, spacious, clean, big bathr

Posted Nov 16, 2017
Courteous staff, clean rooms, ready when we arrived
Comment from Hotel Management
Nov 16, 2017 by Jacqui Front Desk Supervisor, Hotel Management
We are so excited you enjoyed your stay with Sam's Town Hotel & Casino! We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from central TX

great hotel

Posted Nov 15, 2017
Pros: everything,the lobby and the hallways very pretty and well kept, the room was roomy and very clean,the bed was comfortable and the bathroom was great.
Cons: can not thing of a thing
Location: other casinos close by,great restaurants like Ralph Kcoos. Had breakfast in the restaurant in the Lobby and the waitress even gave us coffee cake
staff very helpful when checking in,requested room close to elevator so 86 y/o husband wouldn't have to walk so far and right away honored request. We got to our room and immediately received a call to ask if we were satisfied with our room and of course we were.
Comment from Hotel Management
Nov 16, 2017 by Jacqui Front Desk Supervisor, Hotel Management
We are so excited you enjoyed your stay with Sam's Town Hotel & Casino! We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel for the money

Posted Nov 15, 2017
I really like this place as a hotel, but the casino is not my favorite. We just spend the night here and gamble elsewhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Friendly Folks, nice hotel

Posted Nov 14, 2017
Last minute booking, good rate, early check in, and very friendly staff. Room was great, cavernous bathroom, everything clean and updated. Definitely recommend
Comment from Hotel Management
Nov 16, 2017 by Jacqui Front Desk Supervisor, Hotel Management
We are so excited you enjoyed your stay with Sam's Town Hotel & Casino! We look forward to seeing you again soon!
2 out of 5
by A verified traveler from Texas

Not again, no thanks

Posted Nov 14, 2017
Check in was very fast however the room had an old musty like smell, the couch ottoman was beyond disgusting, it had white stains and the chair was worn and should've been in a trash dump. The room door was warped so it was hard to open. The bathroom was large with outdated tiles. The vents in the bathroom didn't work, some of the outlets didn't work, the coffee pot had no filter holder to make coffee. Overall it was not a hotel for me, not even at what we paid. Maybe for a casino gambler that just need a couple hours rest. Or maybe it was just the king suite we had. Just my opinion
Comment from Hotel Management
Nov 17, 2017 by Boyd Customer Service, Hotel Management
Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory, and we can assure you that these issues will be researched and resolved. We strive to provide a notable and fun experience and it is customer feedback such as this that helps us to do just that. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful view!

Posted Nov 12, 2017
Pros: Everything!
Cons: Bed could be a little firmer
Location: Boardwalk!
We were very pleased with our room! It overlooked the river and boardwalk area! Very good food at the buffet! Can't wait to go again! Thanks Sam's Town!!!
Comment from Hotel Management
Nov 16, 2017 by Jacqui Front Desk Supervisor, Hotel Management
We are so excited you enjoyed your stay with Sam's Town Hotel & Casino! We look forward to seeing you again soon!
2 out of 5
by A verified traveler

Okay hotel

Posted Nov 10, 2017
My first hotel room had poop in the toilet and the whole toilet was nasty. It made me question what else was dirty. I went to front desk for another room and never got any reimbursement, just another room 2 floors down. Casino is smokey and small. Will not return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel

Posted Nov 7, 2017
Nice hotel close to most places. Good location for the price. The boat could be updated because its very old.. but the next hotel is few steps away and you don't need your car.... which is great.
Comment from Hotel Management
Nov 16, 2017 by Jacqui Front Desk Supervisor, Hotel Management
We are so excited you enjoyed your stay with Sam's Town Hotel & Casino! We look forward to seeing you again soon!