Room reeked of cigarette smoke
Posted Sep 23, 2016
Paid extra for guaranteed ''non-smoking'' room. Upon entering, very strong unpleasant cigarette smoke odor assaulted my nose. I went back to registration desk and was told this particular room was indeed a ''designated'' non-smoking room but that hotel staff really couldn't enforce any type of smoking ban. It was midnight when I checked in, other hotels nearby were full, so I stayed in the room. Upon checking out in the morning, I again raised the issue. Clerk told me many of the rooms on the floor above were smoking rooms and that the smoke drifted down into first floor rooms. Breakfast was also pretty dismal...very cramped and uncomfortable dining area, nothing but cold cereal, stale muffins, and weak lukewarm coffee.