A bit Fawlty Towers
Posted Aug 2, 2016
We arrived rather tired after a horrendous 5.5 hour drive from London through Friday afternoon/evening traffic. We found parking and lugged our heavy bags to reception. Check in was fast. We were told we were in room 28 and pointed down the corridor. Having not been told what floor, we assumed 2nd (room 28). We lugged our heavy bags into the lift, and pressed up. The lift was very creaky and we thought for a while we were stuck but eventually we arrived at 2nd floor, but all the rooms there were 201, 202 etc. So we looked again at the room card and it hard 028. So we thought the leading zero must mean ground. Back down in the elevator, but still we can't find our room. We see a member of staff who tells us its on first floor. Irritating, and another ride in the creaky elevator, lugging our heavy bags once again. This hotel has a fire door every few yards, very tricky to lug bags around this hotel.
We arrive at room 028 and my wife immediately looks at the bed, where on one side the pillows have a big dent in them, and the bed looks like someone had been laying on it. We check the bathroom and the towels are dirty, and the coffee mugs too. Our room had not been cleaned. Not wishing to lug our bags yet again, I stayed with them and my wife went back down to reception. Eventually a member of staff appeared. They expressed surprise that the room wasn't cleaned but gave us keys to 023. This was the other end of the corridor. Half an hour after arriving, we had a room.