Avoid if you use a wheelchair!
Posted Jan 9, 2017
I had called Expedia in advance of booking & the agent called the hotel direct to see if they had any accessible rooms and, if they did, whether there was one such room available for the dates I was looking for. I was told they did & booked.
We arrived very late due to a long drive that could only begin when my friend had finished teaching for the day. I am chronically ill, as well as severely disabled, so needed to stop more often than most drivers. Knowing this would make us arrive late, I personally called the hotel to confirm we were coming but would be arriving late. We were reassured it was not a problem.
On arrival, however, the night porter/receptionist (whatever his job title was) did not speak good English, was not manning the reception area or answering the entry phone (so it took a while to get his attention to let us in!) and didn't know how much to charge me for the room even though he did seem to know to expect us. He found a note with a scribbled number referencing the payment due!
We were then given 2 door keys of the electronic card type and left to find our way. There is not room in this box to fully describe the comedy of€ errors that came after this. It included neither door key working and them being required for corridor doors as well as the room, the room itself was NOT wheelchair accessible at all. Room changed but could only use bathroom with door open. Room cold. Etc. Etc. The night manager tried to help but we nicknamed it Fawlty Towers !