Family will love this hotel.... Please read on!!!!
Posted Jul 6, 2016 on Hotels
We booked a family room. The price was very competitive in comparison to other options. The hotel is quite deceptive when you first arrive as, initially, it only appears to be single storey. We were given a very warm, genuine welcome by the receptionist. Check in was very slick, informative and professional. The children were given vouchers for ' hot milk and a chocolate cookie' from the bar area before bedtime which was a nice, unexpected touch. The room was very spacious, two double beds and immaculately clean. As mentioned earlier, we had asked for a quitter location and were not let down, 116 is perfect for this! We ordered room service when the children were asleep and although the choice on the menu was noticeably more limited than other establishments, that is not a criticism as the food quality was great and the price very reasonable. The only couple of things I would say that could be improved would firstly to be able to have a better choice of pillows....it was that old ' one pillow is too low, two pillows too high' situation we've all been in at some point. Also, although the choice of items at the self svicebreakfast was good, the 'hot' food items could really have done to be a little hotter as half way through eating them, the remainder were really only Luke warm. However, all in all, from a family pint of view, definitely 4.5 out of 5 for me!!
Comment from Hotel Management
Jul 14, 2016 by Lis, Hotel Management
Thank you very much for your fulsome review! I'm really pleased that you and the family enjoyed your stay. The team work hard to try and cover every element of your visit. We do have a pillow menu available so that guests can request a different type, its very much a personal preference isn't it? I have passed on your feedback to the various departments.
I hope to welcome you all back soon,
Guest Relations Manager