Ratings based on 1,729 Verified Reviews

4.6 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Hotel staff very helpful

Posted Dec 16, 2017
We would like to go back and stay at vie hotel at our next trips to Bangkok very soon
Comment from Hotel Management
Dec 18, 2017 by Dee, Hotel Management
Sawasdee ka Andy, Greetings from VIE Hotel Bangkok, MGallery by Sofitel! Thank you very much for taking the time to share your experience of VIE Hotel Bangkok. Our dedicated team is always delighted to hear when one of our guests has had a memorable stay with us. I will pass on your compliments. We look forward to welcoming you back to VIE Hotel Bangkok in the future. Best regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Posted Dec 14, 2017
Great tuk tuk service to neighbouring malls. Great location with good massage opposite and it is located a stone throw away from the bts
Comment from Hotel Management
Dec 15, 2017 by Dee, Hotel Management
Sawasdee ka lindsey, Thank you for taking the time to share your experience of VIE Hotel Bangkok, MGallery by Sofitel! We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok. It is always a pleasure to receive positive feedback. Yes, you are right...the strategic location of our hotel has always been a bonus to us as close to Ratchathewee BTS station by walking or with our Tuk tuk service to main shopping center in Siam. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager
3 out of 5
by A verified traveler from HK

Good location

Posted Dec 13, 2017
Pros: location
Cons: Staff and interior of room. The wooden furniture, etc had scratches all over!
Overall, the experience was below average apart from the location of the hotel. Staff were not used to greet their guest but often busy talking to each other or looking at mobile phones! We were not told about the free tuk-tuk services available and thus, either walked or took the BTS to Siam or Chit-lom! This is so ridiculous! Guests should at least, be informed of the tuk-tuk services upon checking into the hotel! The built-in plug-in sockets on the table were almost useless since it couldn't be used at all! Upon checking out, I asked the receptionist (a female staff) to help me call a cab to the Phaya Thai BTS station and also reminded her to inform the cab driver of not to ask for more money once we boarded the cab. Before I even finish talking to her, she immediately attend to the next checking out and asked another male staff to attend to me! I have to repeat the entire request to the male staff!!! I think it is so rude of the female staff to just brushed me away! A 5-star hotel would not treat its guest like this!!
Comment from Hotel Management
Dec 15, 2017 by Dee, Hotel Management
Sawasdee ka CL, Greetings from VIE Hotel Bangkok, MGallery by Sofitel! Thank you for your comments concerning your recent stay at VIE Hotel Bangkok. Please accept my sincere apologies for the unpleasant experience with our hotel facilities and the service from our team. Regretfully, your experience was not up to the high standards we strive for, to provide every one of our guests with personalized and superior service — a memory to look back on fondly as something worth repeating. I assure you that this matter will be investigated immediately and that action will be taken to prevent a reoccurrence. I hope we will have the opportunity to welcome you back to VIE Hotel Bangkok in the future. Sincerely, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch

Posted Dec 10, 2017
This was a really luxurious hotel to stay in and was one of the highlights of my trip to Bangkok. The staff were extremely efficient and attentive. The bed was a dream to sleep on and they even have a pillow menu to accommodate your pillow tastes. The whole hotel was tastefully decorated and the rooftop pool was nice. One minor downside, if I had to pick one, is that the hotel is so central that taxis get caught in the horrendous traffic in order to send you to your doorstep - but it means that it's very walkable to all the nearby malls!
Comment from Hotel Management
Dec 11, 2017 by Dee, Hotel Management
Dear Valued Guest, Greetings from VIE Hotel Bangkok, MGallery by Sofitel. Thank you so much for your compliment! It really means a lot to all of us. It is our pleasure to hear that you have had a wonderful stay with us and VIE look forward to seeing you again on your next visit soon! Kind regards from VIE family, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
My kids had such a wonderful time during our stay at VIE. The deluxe suite was clean, comfortable and the hotel is conveniently located near Rachathewi BTS. There is also free drop-off at designated shopping malls.
Comment from Hotel Management
Dec 8, 2017 by Dee, Hotel Management
Dear Valued Guest, Greetings from VIE Hotel Bangkok, MGallery by Sofitel! We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok, MGallery by Sofitel!. It is always a pleasure to receive the positive feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient hotel with nice staff

Posted Dec 6, 2017
Neat and tidy hotel with touching staff, provides tasty food and beverage. Must try the fully-equipped gymnastics room and sunbath by the pool side. Shower facilities inside room is good because of strong and hot water flow. BTS station nearby just 2 minutes walk. Free tuk tuk service to designated areas is provided. Shops and restaurants near the hotel that you can try various kind of food.
Comment from Hotel Management
Dec 8, 2017 by Dee, Hotel Management
Sawasdee ka Peggy, Greetings from VIE Hotel Bangkok, MGallery by Sofitel! We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager
3 out of 5
by A verified traveler from Hong Kong

Rooms need upgrade

Posted Dec 3, 2017
Small hotel closes to BTS station, outdoor pool is small. Our room was a twin suite but a bit old and dark, toilet and shower door hinges were too tight, friend got mosquito bites on eyelid, forehead, cheek and both hands on first night at 5am, we were moved to upper floor and later escorted to nearby hospital for treatment. The lady staff was helpful assisting us in hospital, we were offered free breakfast in room and was delicious. Disappointing about the room cleanliness considering it is a 5 stars hotel and good customer reviews, and we were forced to pay extra for a twin bed room under Expedia package.
Comment from Hotel Management
Dec 5, 2017 by Dee, Hotel Management
Sawasdee ka Emily, Greetings from VIE Hotel Bangkok, MGallery by Sofitel! Thank you for taking the time to inform us about your recent stay at VIE Hotel Bangkok, a member of the MGallery Collection. Please allow me to express my sincerest apologies with refer to your comment about your recent stay which is not meet your expectation. At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again, thank you for sharing your experience. We look forward to welcoming you back at VIE Hotel Bangkok. Sincerely, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay, Close to Train Station

Posted Dec 3, 2017
Great Stay, as Expected from Sofitel. This hotel also close to the train station, so if you like free & easy travelling, good choice
Comment from Hotel Management
Dec 5, 2017 by Dee, Hotel Management
Dear Valued Guest, Greetings from VIE Hotel Bangkok, MGallery by Sofitel! We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Great hotel and staffs

Posted Nov 30, 2017
Pros: The service from hotel staffs.
Cons: It would be great if Thai noodle is available for breakfast.
Great location right next the BTS station. All staffs are helpful and friendly(Front desk, restaurant, bell boys, TukTuk driver). Suite is spacious and nice. Free TukTuk service between hotel and Siam shopping area that is really great. My wife really love it as this is her first time to have TukTuk experience.
Comment from Hotel Management
Dec 2, 2017 by Dee, Hotel Management
Sawasdee ka Khun Paul, Thank you so much for taking the time to share your experience of VIE Hotel Bangkok. I am flattered for the time that you have taken to give us a lovely compliment and to know that you were pleased with our service as offering the best quality of services to our guest has always been our top priority. I will pass on your comment to our team so that it will give them an encouragement to continue to work hard to maintain great services to our guests. Yes, you are right our hotel is located in the prime location of Bangkok shopping center, stone's throw to Rachathewee BTS station that is a bonus to us here as well. We have also taken well note of the constructive comments you provided and will follow up and take the necessary actions to rectify where needed. Once again, thank you for sharing your experience. We look forward to welcoming you back for another memorable stay at VIE Hotel Bangkok in the near future. Best Regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Nice hotel close to train station

Posted Nov 29, 2017
This is a hotel right nearby the train station, it's super convenient and it's only 1 station away from Siam and 2 stations away from Chitlom. The room was spacious and very clean but not so soundproof, I could hear people come and go and even could hear the faucet sound from next door's bathroom. Also, the shampoo and conditioner were not too user friendly, they were so hard to pump out. Overall, it was a pleasure stay!
Comment from Hotel Management
Dec 1, 2017 by Dee, Hotel Management
Sawasdee ka liz, Greetings from VIE Hotel Bangkok, MGallery by Sofitel. We very much appreciate your comments regarding your stay at the VIE Hotel Bangkok. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also taken well note of the constructive comments you provided and will follow up and take the necessary actions to rectify where needed. Once again, thank you for sharing your experience. VIE look forward to welcoming you back for another memorable stay at VIE Hotel Bangkok in the near future. Kind regards, Surasa Jariyachamsit (Ms.) Guest Experience Manager