Ratings based on 109 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Oct 5, 2017
Lazy staff cold breakfast wey unpleasant compared to the other hotels
Comment from Hotel Management
Oct 8, 2017 by Oana, Hotel Management
Dear Guest, Thank you for sharing your opinion with us. We are sorry that our services did not fit your needs. Kind regards, Oana Batin - Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Weekend in Sibiu

Posted Jul 17, 2017
Pros: Location
Cons: N/A
Location: Right by old town
Really nice hotel right by old town; large well furnished rooms with everything you want on your doorstep
Comment from Hotel Management
Aug 24, 2017 by Oana, Hotel Management
Dear Guest, Thank you for your review and for sharing your experience with us. We are very happy that you have enjoyed your stay and we look forward to welcoming you back for your next visit. Oana Batin - Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Craiova, RO

Nice hotel, dated, but in the perfect location!

Posted Jul 6, 2017
Pros: Breakfast was good, with a nice selection of breads, eggs 3 or 4 ways, cereal, yogurt, meats and cheeses (I've had good cheese in Romania, IMHO the ho
Cons: The hotel could be updated, it's a bit dated & seems to pull in an older crowd.
Location: Everything is nearby! You'll be right next to a main entrance into the walkable city centre! It's perfect!
Great hotel to stay at with pets! I travel with my 2 small (7 kg) dogs and this was a great hotel for all of us. We had a very spacious room. Parking was just in front of the hotel, but with surcharge. Even though this hotel is dated, I will stay here every return thanks to their pet policy and ample parking!
Comment from Hotel Management
Jul 10, 2017 by Oana, Hotel Management
Dear Semaj, Thank you for your appreciation and review of our services. We are happy that the breakfast offered was agreeable to you and that you liked our pet policy. We look forward to your next visit! Oana Batin - Sales Manager
4 out of 5
by A verified traveler

Great location

Posted Jun 8, 2017 on Hotels
This is a chain hotel, so if it's authenticity you're looking for, this is not it. The decor is also strangely blue...like really blue. Pictures do not do it justice. That said, I found it clean and comfortable and it's location is great for access to the main sights. Just a tip--if your reservation specifically doesn't say breakfast included, you'll need to add it at the reception desk BEFORE breakfast if you want it.
Comment from Hotel Management
Jun 20, 2017
Dear Guest, Thank you for taking the time to write about your stay with us. Our brand has indeed as a base color the color blue, as well as grey and silver and a little beige. We are happy that your stay with us was a pleasurable one and that the location fit your needs. We also recommend to guests that did not make the reservation with breakfast included beforehand, that they tell us/confirm and buy it at the time of arrival, at check-in. We look forward to welcoming you back to our establishment in the future. Best regards, Oana Batin - Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent stuff, food, rooms, location

Posted May 24, 2017
The stuff is super friendly with excellent interprtsonal skills in dealing with the guests. I absolutely loved it. The food is very good, the rooms are nice and comfortable The location is amazing; walking distance to the medieval touristical site rich in history The hotel has also reserved parking stalls; perfect for me as I rented a car.
Comment from Hotel Management
May 26, 2017 by Oana, Hotel Management
Dear Alexandra, Thank you for choosing our hotel in Sibiu. We are very happy that your stay was pleasurable and that the location, room, staff and restaurant rose to your expectations. We look forward to welcome you back for your next visit. Best regards, Oana Batin - Sales Manager
5 out of 5
by nelson

Posted Apr 29, 2017 on Hotels
Great staff!! Very friendly and accommodating. Very clean. Very reasonably priced.
Comment from Hotel Management
May 7, 2017
Dear Nelson, Thank you for your feedback related to your stay with us while visiting Sibiu, We are very happy that your have enjoyed your stay, that the staff, cleanliness as well as price were to your satisfaction. We look forward to your next visit. Best regards, Oana Batin - Sales Manager
5 out of 5
by Horatiu

This traveler left a rating score only Posted Mar 31, 2017 on Hotels
5 out of 5
by Peter

This traveler left a rating score only Posted Mar 14, 2017 on Hotels
4 out of 5
by Danko

Great hotel, nice rooms and spa, but bad dining :(

Posted Jan 18, 2017 on Hotels
This is a 4 star hotel that is trying to keep up with other great names in hotel business, present in the area, as well as with small independent hotels that are plentiful in Sibiu. However, there is something really appealing, the old-world-charm that this hotel brings, rooms are comfortable and very cleverly designed, spa is small but very enjoyable, with nice personnel and free refreshments, hotel is impeccably clean ( as all other in Romania) and reception staff is professional, courteous and very helpful. (Special thanks to receptionist Marius for his extra effort to help) Downside is restaurant area, with incompetent and staff generally not interested in much more that finishing their daily tasks and giggling and whispering their stuff. Staff also lacks basic table etiquette and take notice of you only if you raise your voice to shouting level. Breakfast itself was sub-par for 4 star hotel, with stale bread and brotchen (3 or more days old), bad coffee and cold food. Note to the management - if you are trying to minimize throwaways from breakfast, then reduce number of things available, but raise the quality of each item. We also had dinner at the restaurant a la carte, and again, service was ... basic... and displeased to see us ( we were only ones in restaurant) because that meant they will have to work... at least I got this impression. Food for dinner was regular but not spectacular. All in all - if this hotel invest a little bit in dining area it'll be great
Comment from Hotel Management
May 10, 2017
Dear Danko, We thank you for your feedback and for taking the time to share your experience with us. We have taken necessary actions to make sure that our restaurant staff and breakfast experience will be according to standards for our guests. Thank you for your praise in relation to our colleague Marius, our room and spa area. We would like to be able to welcome you back in the future. Best regards Oana Batin - Sales Manager
3 out of 5
by A verified traveler from Brisbane

Great location but that's about it.

Posted Dec 18, 2016
Pros: Location
Cons: Wifi, helpfulness
Location: Old Town
It's close to the Old Town....the decor is very old, the wifi is awful in the rooms and the hearing is way too hot in winter. The staff at reception were disinterested in being helpful....the cleaners were nice. There was no water bottles provided in the room...unusual in Romania.