Comfort Suites, Troy, OH
Posted Nov 29, 2016
We liked the rooms -- they're big enough for my husband and I and teen daughter. Beds were comfortable and sheets felt great. Hotel staff were very nice. Swimming pool was nice except for excessive chlorination.
Had a couple major issues that caused us to ask to change rooms -- a) couch cushions were so dirty and 2) the refrigerator acted like a freezer - it froze everything we placed inside including beer. The new room addressed both issues but experienced a new problem -- clogged tub drain. We're standing in a pool of water when showering.
the elevator did not work when we arrived -- not a big deal as we can use the stairs. The carpets badly need shampooing. This hotel badly needs routine maintenance. Too bad, could have been a great hotel.