Ratings based on 315 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 19, 2017
Great place to stay. Close to airport. Hotel is right next to the ocean. Minutes from great attractions and sight seeing. Hotel staff were excellent, restaurant and coffee shop in the building. Would highly recommend staying at this hotel. Whale watching tours across the street.
1 out of 5
by A verified traveler from New York

The room smelled like hot yoga place

Posted Aug 13, 2017
The room smelled like a hot yoga place since day 1. Sydney is a gorgeously beautiful town but the room in the hotel is suffocating with strong wet and moldy smells unfortunately. We had to open the balcony door immediately after entering the room. Will not stay in this hotel next time visiting Sydney.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clifornia

Expensive but worth every penny.

Posted Aug 3, 2017
Pros: Everything.
Location: Nice restaurants and not far from Victoria.
We spent a wonderful 4 nights at this hotel. Perfect in every way
Comment from Hotel Management
Aug 9, 2017 by Sales Manager , Hotel Management
Thank you for this lovely review that made our day here at The Pier! We are thrilled that you enjoyed everything about your 4 night stay and can't wait to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa,ON

Great location

Posted Aug 3, 2017
The location in Sidney can't be beat (right at the waterfront) and the hotel is elegant, clean and comfortable. Access and parking are easy and it is an easy walk up lovely Beacon St. for restaurants and shopping. Well worth the price for location and amenities, in my opinion.
Comment from Hotel Management
Aug 9, 2017 by Sales Manager , Hotel Management
Hi Liz, thank you for choosing to stay at The Sidney Pier Hotel & Spa. We hope to welcome you back again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Westminster, BC

Modern oceanfront hotel

Posted Jul 24, 2017
Pros: Modern, clean, comfortable hotel right on the waterfront. Has an excellent restaurant & coffee shop. Also offers spa services. Easy $5 daily parking.
Cons: An ice machine on each floor would be nice.
Location: On a waterfront park with an easy walk to many shops and restaurants. A small but interesting aquarium right next door. A marina is also close by.
Spent three nights here in a beautiful location, right near a waterfront park and an easy walk to shops and restaurants. The room was huge, with a couch four chairs and table. It's a little pricey, but then it's right on the water, with great views and is modern and clean.
Comment from Hotel Management
Aug 9, 2017 by Sales Manager , Hotel Management
Hi David, Thank you for choosing The Sidney Pier Hotel & Spa for your accommodation. We are thrilled that you could spend three nights at The Pier while enjoying the activities and amenities of the town of Sidney. We hope to welcome you back to our boutique waterfront hotel again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Great location on the pier close to shops.

Posted Jul 7, 2017
Very nice hotel. Staff were vey helpful and went out of their way to ensure my comfort.
Comment from Hotel Management
Jul 12, 2017 by Sales Manager , Hotel Management
Hi Rich, Thank you for taking the time to share your review and comments about the team. They are thrilled to be of assistance and ensure our guests have a comfortable stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Puyallup WA

Beautiful and spacious room with huge bathtub!

Posted Jul 5, 2017
The room was so comfortable! We had a view of the water and were within walking distance to lots of shops and restaurants. Quiet beautiful town with friendly people. The person at the front desk was very helpful and personable and they had a great eucalyptus steam room. The only thing it was missing was a pool!
Comment from Hotel Management
Jul 12, 2017 by Sales Manager , Hotel Management
Thank you for choosing to stay at The Sidney Pier Hotel & Spa! It sounds like you experienced a lot of what the charming town of Sidney has to offer, shopping, dining and the ocean breeze. Our team will be delighted to hear that you found them helpful! Come back again soon.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 4, 2017
Room selection was not offered, our room was less than desirable when other rooms were available
Comment from Hotel Management
Jul 14, 2017 by Sales Manager , Hotel Management
Dear Guest, Thank you for choosing to stay at The Sidney Pier Hotel & Spa. We have a number of room categories at our small 55 room hotel, all with different features and amenities and one to suit every guest. Please feel free to call us at any time to review our guestrooms and determine what type of room will best suit your needs, we will be happy to help.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Shangrila by the bay

Posted Jul 3, 2017
Pros: Beautiful layout, lovely big soaker tub, patio with view
Cons: Very small thing - just to cover up the blue light showing the clock/time from the cable box - as the blue light lit up the room- I turned it 'round
Location: Several cute little restaurants and one right by the ocean with a beautiful view. Whale watching and other boat tours. Butchart Gardens nearby.
I came over from the mainland for the sole purpose of finding a tranquil spot to finish a children's picture book [my first book] I was writing for a competition in Toronto. I was so happy because it was a very peaceful, quiet, enjoyable experience, and I finished the book :)! And, fell in love with Sidney - so I shall be back and would definitely stay here again. Loved it.
Comment from Hotel Management
Jul 12, 2017 by Sales Manager , Hotel Management
Hello Patrice, Thank you for your visit and for taking the time to share your comments. The feedback is always appreciated to ensure we are offering the best service possible. We are happy to hear that you were able to find the tranquility that you were looking for and we are looking forward to welcoming you back to our charming town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great staff

Posted Jun 23, 2017
Spent two nights. Staff went out of their way to help. The location is great, near the water and many restaurants and shops. One tiny complaint. There are coffee pots in the rooms, but no milk or sugar for the coffee
Comment from Hotel Management
Aug 9, 2017 by Sales Manager , Hotel Management
Thank you for your review and your feedback. We are thrilled that you enjoyed the location of our waterfront hotel! The cream and sugar are typically located in the fridge and with the coffee service station, we are sorry that they were not able to be located, please don't hesitate to call guest services at any time during your stay and the team will be happy to see that you are taken care of. We hope to see you again soon.