Great location, wonderful staff, good rooms
Posted Dec 1, 2015
This hotel is in a great area near downtown and Pub Street, so if is very convenient for dinner and night life but still quiet and safe. I reserved a Deluxe room and was given a room on the ground floor, that was noisy and every employee and delivery person walked by my terrace within a meter with just a small shrub for privacy. The room was well furnished but I could hear the phones ring in reception and the kitchen staff (who started at around 5am). One day there was no toilet paper in the room but they fixed it when I mentioned it. After two nights, I spoke to the manager about my concerns and he moved me to a better located, bigger and more private room on the second floor in the front. There were a few problems with this room initially, which were quickly addressed for the most part. The A/C was leaking on the floor, neither bedside lamp worked and the like. But they fixed the air conditioner, one lamp worked and the room was quiet and comfortable. The breakfast that came with the room was good but they only served until 9am, so if you are a late sleeper, tough luck. In this regard, it is as if breakfast is for their comfort and not the guest. The staff in this hotel are outstanding and genuinely want your visit to be comfortable. Basically, there is a lack of attention to detail in the rooms that seems to be the problem. I would suggest the manager get off his commuter and visit the rooms occasionally to see the condition of the product that he is selling.
Comment from Hotel Management
May 7, 2016 by PM, Hotel Management
Dear Value Guest,
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding to our customer service and property. We are commitment and try every day to provide that quality customer service that our guests expect.
Thank you again, and we look forward to seeing you on your next trip to Siem Reap, Cambodia!