Outdoor pool, pool umbrellas, sun loungers

Reviews of City River Hotel

3.5 out of 5
City River Hotel
0531 Achasva Street, Watbo Village, Siem Reap

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 167 reviews" "
Rating 8 - Good. 57 out of 167 reviews" "
Rating 6 - Okay. 12 out of 167 reviews" "
Rating 4 - Poor. 5 out of 167 reviews" "
Rating 2 - Terrible. 3 out of 167 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service
Excellent location
Great centrally located hotel, at the time we were staying it was very quiet. At one stage we were the only guests. Front desk staff are super friendly and helpful. The rooms are a bit older in condition, the bed we felt was on the harder side. Rooftop pool is refreshing and provides a good view of the city.
Stayed 4 nights in Aug 2023
Response from Paul on Aug 24, 2023
Dear Adam,Thank you so much for feedback our room , services and facility of City River Hotel .Hope to welcome you back in the future.Sincerely,

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sort out wifi
Stayed here before. Don’t know why it is not busier. Breakfast is so average it is better going out. But please sort out the wifi. WiFi is so important
Stayed 4 nights in Apr 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, great location for me.
Stayed 2 nights in Feb 2023
Response from Paul on Feb 23, 2023
Thanks so much for feedback our staff , good breakfast and great location in heart of the city of Siem Reap.

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Central location in the city close to a night market and restaurants and shops. Staff is very courteous and helpful. The room is very clean with the only exception of a stained shower curtain. The rooftop pool is a tonic after a hot day of temple visiting. The included breakfast buffet has plenty of delicious fresh fruits including the best dragon fruit I have ever had. All in all, a value packed hotel.
Stayed 1 night in Jan 2020
Response from Paul Sreng on Feb 11, 2020
Dear Nathanael, Thank you so much for your time to let us know in comments. We are working hard to serve you better on service quality . Looking forward to welcome you in the future . Sincerely,

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a perfect location.
My husband and I had such a nice stay at City River. The location is perfect, the breakfast good (especially the dragon fruit), and the staff were gracious and welcoming. Although the hotel is a little old, it had the charm of an old colonial hotel, with lots of wood panels and ceiling fans.
Stayed 5 nights in Dec 2019
Response from Paul Sreng on Feb 11, 2020
Dear Nathanael, Thanks for feedback and let us know you was happy with our hotel services . We are working hard to serve you better . Looking forward to welcome you to city river hotel again soon. Sincerely,

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Service
City River Hotel was amazing. From the time we checked-in to the day we departed, we were given 5 star treatment. The hotel is located near other hotels, coffee shops (Brown Coffee across the street) and small businesses. My room was a large king room with good sized bathroom. I loved sitting out on the balcony early mornings sipping my coffee and watching the locals walking, working, etc. The hotel offered a free breakfast each morning and it had both American and Cambodian dishes. The hotel also has a spa and the ladies are magnificent (costs $9 & $16 USD). We tipped everyone that provided us service, but there is a tip box for all employees to the right of the front desk, which we gladly left a very nice tip during our check out. Be sure to ask the front desk to call Mr. Tall if you need a tuk tuk driver. We used his services everyday for $15/day. Mr. Tall speaks English and is a very delightful and kind gentleman. Every single restaurant recommendation he made was excellent. I enjoyed my trip to Cambodia and will definitely return and stay at City River Hotel.
Stayed 5 nights in Sep 2019
Response from Paul Sreng on Jan 9, 2020
Dear Barbara, Thank you for your value comments about our services quality . We are working hard to show you better and better hope you will be come back soon . Happy new year to you and family , wishing you good luck . Sincerely, Paul Sreng

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Paul Sreng on Jan 9, 2020
Dear Rob, Please kindly feedback some comments to let know more about quality of services . Thanks Paul Sreng

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nicely situated just across the river from the busy centre. The real star is the roof top pool and bar where you can cool down and prepare for a night on pub steeet. Breakfast is great. Omelettes are freshly made but the noodle soup well worth trying too!
Stayed 3 nights in Oct 2019
Response from Paul on Oct 21, 2019
Dear Andy, Thank you for your feedback. We are working hard to serve you better in the future . Look forward to welcome you , friend and families to City River Hotel soon . Sincerely ,

4/10 Poor

Daunte

My flight was delayed, so I didn’t get there till almost 10pm. No one was at the front desk. I waited for almost 20 minutes. No one showed up. Then I walked around to see if anyone was around. I found 2 guys from Thailand, and they went to look for an employee. And he was sleep in some room, came out to check me in, then he got me on the phone with the boss. He apologized, and all was well. The next couple of days were okay, just that they didn’t clean my room after the first night. And when I checked out, the other employees saw me, but basically ignored me, and I was alerting them that I was checking out. They paid me no mind, so I dropped the key on the desk, and I bounced. The boss was the only person that could speak English. The other employees didn’t know a lick of English.
Stayed 3 nights in Sep 2019
Response from Paul on Nov 23, 2019
Dear Daunte, Thank you so much for criticize our staff at night time . Please be apologize they are not excellent in English it our second language . They can understand and offer you a good services in the hotel . Thank you for your understanding and a kind heart to leave some negative comment to let us know and we are working on it for improved our internal rule . Hope to welcome you back soon in the future . Sincerely,

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. My husband and I always stay at City River when we come to Siem Reap. The staff are lovely and the location is great.
Stayed 5 nights in Sep 2019
Response from Paul on Sep 26, 2019
Dear Sigrid, Thank you for staying with us . We are working hard to served you better and better in the future. Hope to welcome you and your friend back again in the future. Sincerely,

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Good location. Friendly helpful staff. Right next to the rivee
Stayed 4 nights in Sep 2019
Response from Paul Sreng on Sep 12, 2019
Dear Sir/Mdm, Thank you so much for feedback. We are working hard to serve you and all guest better . Hope to welcome you back soon. Sincerely,

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest staff
The friendliest staff at any hotel I have stayed out. Everyone from the lowest grade to the highest spoke to us in English. Tbe price of this hotel is excellent value. Breakfast plenty of choice also the evening menu had something for everyone . The pool atea lovely with a variety of seating. The depth is good not too deep. Everywhere was spotless. Towels provided fresh
Stayed 2 nights in Jul 2019
Response from Paul on Aug 2, 2019
Dear Jean, Thank you for your staying with us. Our management and staff working hard to served you better and better . Hope to welcome you back in the future. Sincerely,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
The staff never kept the customers up to date with what was happening. There was no air conditioning for the night I was there and we were advised there would be a pool to use. There wasn’t , we had to use the neighbours pool. DO NOT STAY THERE
Stayed 1 night in Jul 2019
Response from Paul on Jul 15, 2019
Dear Traveler, Thank you for your feedback. Information of swimming pool was appear in front desk, elevator and the entrance of the swimming pool.They check in to room around 3.30 afternoon until midnight they start to complaint about air-con not cool and swimming pool closed. Our night reception try allocated new room was refused by customer (we brought two fan for him). Notice sign was clearly stated our pool will open on 15 July 2019 all in house guest can use our neighbor swimming pool for free of charge ( Property located 80metter from our hotel). In early morning he come down to Reception speak loudly voice ask for full refund, after that our management team try to explain him that you had use our room and eat our breakfast you ask for full refund from us is not fair for hotel. Finally our management team decide to refund 50% ($25) back the customer. He said thank you for your refund and check out from the hotel. Sorry for inconvenience cause and thank you for your understanding. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly helpful staff. Spacious and clean rooms. Very pleased with our stay.
Stayed 4 nights in Jul 2019
Response from Paul on Jul 15, 2019
Dear Sir/Mdm, Thank you for your feedback . We are working hard to serve you and other guest better and better. Hope to welcome you back our property again in the future. Sincerely,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I booked for the pool but it was unusable unfortunately. Overall the property offers very good value for money. The breakfast was standard fare and had a few changes every day. We ate evening meal a couple of times and it was good and fairly priced too. Location is quiet enough yet convenient to everything. We used grasshopper bicycle tours a couple of times and they are only 3 minutes walk from hotel.
Stayed 5 nights in May 2019

4/10 Poor

Dwight, NJ USA

Disliked: Cleanliness, staff & service
Property not managed well. Pool was very dirty. Hotel was dirty. No air-conditioning except in the rooms. Dining room disorganized and very hot This is a grand Hotel in decline. Great location nice furnishings nice layout but missed managed The staff is very nice and tries hard but no one speaks English much. And they’re totally disorganized I travel extensively and always stay in three star or boutique hotels this one was very disappointing Bad choice
Stayed 5 nights in May 2019

10/10 Excellent

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Helen

Liked: Staff & service, room comfort
Right in the heart of Siem Reap
Convenient location, good value for money
Stayed 3 nights in Apr 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambodia
Staff was awesome. I loved having cocktails at night, up on the roof deck above the pool.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with wonderful, friendly and helpful staff. Great position on the river with a short walk to Pub Street etc. but far enough away from the noise and bustle. Great roof top pool with fabulous city views. Recommended
Stayed 5 nights in Mar 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome little hotel
Awesome little hotel. Staff are all very, very sweet and welcoming. We loved the size and cleanliness of our room and the rooftop pool.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and a great location made for a nice stay
Stayed 2 nights in Feb 2019
Response from Paul on Mar 5, 2019
Dear Sir/mdm, Thank you for your feedback . We are working hard to serve you better. Hope to welcome you back again in the future. Sincerely,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Price is Right
Great pool. Very helpful and friendly staff. Great location.
Stayed 2 nights in Feb 2019

6/10 Okay

Kim

Liked: Room comfort
Disliked: Cleanliness
Nice Hotel but lacks cleanliness
Hotel in a good location. Lovely room. Reception staff very nice. However, could do better. We had to ask for our hotel room floor to be cleaned as very dirty. Also the toilet was never cleaned as it had dark water marks down the toilet. The roof top pool is very dirty and I kept asking if the floor could be cleaned. Each time I asked they made a attempt but it needs moping every morning as when you walked around your feet were black, which ended up in the pool which was making the pool very dirty and mouldy. Every time we had breakfast we were ill. The only thing same thing we had was water and tea, so I think the water may be contaminated. I think the Management needs to step up to support the staff and look at the facilities to make this a better place to stay.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Paul on Feb 2, 2019
Thank you for staying with us . We are working hard to served you better much appreciated your feedback. Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff service is great. They are very patient and helpful
Stayed 4 nights in Dec 2018
Response from Paul Sreng on Jan 28, 2019
Dear Sir/Mdm, Thank you for staying with us . We are working hard to served you better and much appreciated your feedback . Hope to welcome you to City River Hotel again soon. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Paul on Jan 26, 2019
Dear Sir/Mdm, Thank you for your staying with us . We are working hard to serve you better and appreciated your feedback. Hope to serve you next week . Sincerely,

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Super Service, Excellent Budget Hotel
The service at this hotel is AMAZING. Especially the manager, Laekaena, I believe her name is. She went above and beyond to make sure our stay and visit to Siem Reap was as comfortable as possible. She was able to grant us early check-in and she checked on a later check-out time for us without us asking. The entire staff greets you and asks how you are and how they can help. They have excellent recommendations- loved the cafe they recommended 2 doors down, Moloppor Cafe. The staff offered to fix the elastic in my pants when I asked them for a recommendation where I could take them in town. Just superb service! The hotel location is very convenient to the main area and markets of Siem Reap and I highly recommend this location if you want a quiet area to wake up to and go to sleep to. It is a lovely area just across the river and has a great view of the city from the roof. The breakfast is good quality and variety of food- fusion of Khmer, western, Thai, and Chinese, local fruits. Nice firm mattress, plenty of pillows, clean sheets and blankets. Comfortable A/C. The hotel decor is a little dated, but beautiful wood. The only thing I would change is the bathrooms. They really need to upgrade, but it was nice to have the shower in the bathtub and not just the small lip on the floor like in some hotels.
Stayed 3 nights in Jan 2019
Response from Paul Sreng on Jan 18, 2019
Dear Tamera, Thank you for staying with us , Our team are working hard to serve better and make sure your stay was comfortable . Our location on the bank of Siem Reap river, Near pub street and Angkor night market ...etc.. Hope to welcome you , family and friend to City River Hotel in the future. Sincerely,

10/10 Excellent

Bab, Suriname, Paramaribo

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hi, we received excellent service from friendly staff at this hotel in downtown central. Breakfast is also good and differs every day. Rooms are also very clean and there is happy hour on cocktails every day from 3pm-8pm on the pool terras. Within 5 minutes walk of the Night Market and Pub Street. All in all, we were very satisfied. Thank you City River Hotel from happy and very satisfied customers from SURINAME South America. Love Siem Reap, we will be back ;-)
Stayed 3 nights in Jan 2019
Response from Paul on Jan 8, 2019
Dear Bab, Thank you for staying with us, Very much appreciated your feedback. We are working hard to served you and other guest better . Hope to welcome you back in the future . Thanks

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Service was amazing. Exceptional. The shower though kept going from hot to cold to hot to cold. Internet was a bit spotty. But again service was exceptional.
Stayed 2 nights in Dec 2018
Response from Paul on Dec 26, 2018
Dear Nathan, Thank you for staying with us . Very much appreciated your feedback. Hope to welcome you back soon. Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The air con in room was extremely noisy and then when fixed dripped waters the floor
Stayed 1 night in Dec 2018
Response from Paul on Dec 11, 2018
Dear Sir/Mdm, Thank you for your feedback. Now we fixed it ready, we are working hard to served you better. Hope to welcome you back soon. Thanks

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Great location, exceptional service, secure, good breakfast buffet.
Stayed 2 nights in Nov 2018
Response from Paul on Dec 4, 2018
Dear Amber, Thank you for your feedback. Our location is on Bank of Siem Reap River, Near Pub street and Angkor Night Market etc... We are are working hard to served you better and all guest in hotel . Our restaurant served Asian and European food ... Hope to welcome you back soon. Thanks

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The staff were so polite and friendly. We loved the room, pool, happy hour and breakfast.
Stayed 4 nights in Nov 2018
Response from Paul Sreng on Nov 27, 2018
Dear Paul, We are appreciate your feedback. All our staff are welcome, polite, and friendly. Our roof top pool are nice view of Siem Reap City. Palm tree restaurant served Asian and European food for breakfast , Lunch and dinner etc.... Sincerely,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Paul on Nov 20, 2018
Dear John, Thank your for your rating us 5/5 score. Our team working hard to served you and all other guest to full fill their satisfaction . Welcome you back soon . Thanks

10/10 Excellent

Jackie, Yangon, Myanmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Stay at this hotel! The location was perfect near the Old Town and the river - rooftop pool to die for! All the staff were extremely friendly and accommodating.
Stayed 5 nights in Oct 2018
Response from Paul on Nov 20, 2018
Dear Jackie, Thank you for your feedback . Our Location are best it located on the bank of Siem Reap River . Near Pub street and night market ..... Our Pool located on the 7 floor ( Roof Top Pool ) . Hope to welcome you and friend back to City River Hotel again . Thanks

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good centrally located, clean & friendly hotel.
We stayed at this hotel 11 years ago, and it hasn't changed much (which is fine/good). They're doing some renovations now (Oct18) so it seems they maintain the property regularly (painting at least). It's a good basic hotel, in an excellent central location, with good sized rooms, a rooftop bar/pool, and the addition of an in room safe is very welcome this time. Service & friendliness of staff is really excellent. Nothing flash, but very clean and quite spacious.
Stayed 3 nights in Oct 2018
Response from Paul on Nov 20, 2018
Dear Paul, Thank you for your comments on expedia about our hotel services and facility. Our team are working to served you better and better in the future . Hope welcome you back soon . Thanks Sreng Sokha

8/10 Good

Steve, sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very friendly staff easy walk to Pub Street. The hotel is centrally located wilts some great coffee shops just minutes away, it also has a nice rooftop pool & bar.
Stayed 2 nights in Sep 2018
Response from Paul on Sep 12, 2018
Dear Steve, Thank you for your time to reviews City River Hotel, Siem Reap on expedia.com. We are working hard to serve you and all the guest better . Hope to welcome you back in the future. Sincerely Paul

8/10 Good

Alex, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the property was really good and the staff was wonderful and attentive. The AC in our room was superb, and at night, very quite. On the negative side, one of the 2 elevators was broken throughout our 3 day visit and the location was not as ideal as I had hoped. Turns out the majority of restaurants, shops, and things to see in the town of Siem Reap are on the other side of the river. Luckily, there are two bridges nearby that make it easy to cross, but if you want to go anywhere, you almost always need a taxi or tuk tuk. However, those were cheap to hire, so it was a minor negative.
Stayed 2 nights in Jul 2018
Response from Paul on Jul 31, 2018
Dear Alex, Thank you for staying with us . Our Management and staff are working hard to serve you better . Our location on the bank of Siem Reap River easy access many places in town . 600m from Phsar Chas and Pub street . 800m from Angkor Night Market One of our elevator was turn off during low season . Hope to welcome you back soon . Thanks Paul

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location! Only issue is AC doesn't get as cold as we would like. But great friendly staff, good breakfast!
Stayed 1 night in Jul 2018
Response from Paul on Jul 11, 2018
Dear Sir/Mdm, Thank you for feedback and let us know about your issue . We are working on these issue and improving it . Hope to welcome you back in the future. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean welcoming hotel
The hotel is close to the markets and great coffee shops and restaurants. The staff will happily arrange tours and bookings for guests.
Stayed 3 nights in Jun 2018
Response from Paul on Jul 11, 2018
Dear Sir/Mdm, Thank you for your comments about pros and cons . We are working hard to improved the customer need . Hope to welcome you ,family and friends to stay with us again . Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, super helpful and friendly. Clean room. Pool with lovely view of city on top floor. Great location!
Stayed 2 nights in Apr 2018
Response from Paul on Apr 9, 2018
Dear Sir/Mdm, Thank you for your time to leave us comments. Our location on the bank of Siem Reap River , near market, Night market , pub street etc... We are working hard to serve you better much appreciate your meaningful feedback. Hope to welcome you back in the future . Sincerely, Paul

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Very friendly staff and helpful. Close to the Royal Palace and the the river front. The set menu for dinner didn't change in the 9 day we were there. The rooftop bar and spa was a good place to chill out.
Response from Paul on Apr 6, 2018
Dear Brian, Our location on the bank of Siem Reap River, near Market , night market, Pub street etc... We are working hard appreciate your feedback . We double check and take action on those menu . Sincerely, Paul

10/10 Excellent

Denise, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
The staff of this hotel are a credit to the facility. They are courteous at all times and take an interest in the clients. I had the misfortune of a foot injury and the staff were always helpful and concerned for my welfare. They certainly went out of their way to help me.
Stayed 3 nights in Mar 2018
Response from Paul on Apr 6, 2018
Dear Denise, Thank you for your feedback about location and services . We are working hard to serve you better . Hope to welcome you back in the future . Thanks Paul

10/10 Excellent

Kerena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Staff were welcoming and informative. Close to market and Pub Street. Easy access to town, restaurants and local market
Stayed 3 nights in Feb 2018
Response from Paul on Mar 19, 2018
Dear Kerena, Thank you for for your feedback. Our Management and staff are working hard to serve you better . Our location on the bank of Siem Reap River, near Phsar Chas, Pub Street, Angkor Night Market and Near restaurant etc... Hope to welcome you back in the future. Sincerely, Paul

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2018
Response from Paul on Mar 6, 2018
Thank you for your time to leave feedback to us . Hope welcome you back in the future. Sincerely,

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
There is a lot of construction work near the hotel which is intrusive. We first stayed at the hotel in 2008 and then 2009, and it seems that the hotel has not been updated since. Siem Reap has also lost a lot of its charm and character- with the centre more akin to Blackpool
Stayed 4 nights in Feb 2018
Response from Paul on Feb 12, 2018
Dear Nicolas, Thank you for your feedback about our services and amenity . Our management and staff work hard to make guest happy , Our plan to update room amenity, facility and services this year . Hope to welcome you back in the future . Thanks Paul

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
An older hotel which needs maintenance update and a thorough checkup to correct minor wear and tear from becoming major. I.e. wash basin drains super slow...door handle falls off.. light switch was loose... ... Shower pressure was quite weak !! Breakfast was quite sufficient. Staff was very friendly.. Hotel is good but won’t need much to be better ...
Stayed 3 nights in Jan 2018
Response from Paul on Jan 17, 2018
Dear Sir/Mdm, Thank you for your meaningful feedback . Our management will take action on these matter as soon as possible . Thank you The Management Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value good location!
Great value 3* hotel. Walking distance to Pub Street and market area but far enough away to get a quiet nights sleep. Staff are amazing and always willing to help. Service is excellent. Would definitely stay again.
Stayed 1 night in Jun 2017
Response from Paul on Jul 25, 2017
Thank you for your feedback. We are working hard to full fill all guests need and very much appreciate for the commends . Our location is on the Bank of Seim Reap River, Near old market, Pub Street, Night Market and night life .....

8/10 Good

Shane Law, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is quite old, but cleanliness is good and everything in the room works fine. Decent breakfast as well, but the highlight for me are the staff. All of them were very friendly, always greeting you in and out of the hotel and also able to arrange transportation/info when needed. We had an early morning flight out on the last day and they even arranged a sandwich box for us to bring to the airport! Much appreciated.
Response from Paul on Feb 2, 2017
Thank you for feedback. We are working hard to make guest happy very appreciate your comments.