For those who book online PLS READ: WARNING!!!
Posted Aug 21, 2016
They didn't pick me up at the airport. The deal in the expedia booking says free shuttle, but they didn't came so i took a taxi which is 7USD. When I reach the hotel, they gaveme a juice(seems like a powdered juice) and a wet towel. However, they had a problem finding my reservation! I showed them my booking reference and the email I got from Expedia. So they took my card, photocopied it and then let me check in. The hotel was generally good.
So when I checked out they next day, they had a free shuttle to my next destination. (We had a youth forum in siem reap). On our way someone called the hotel driver and said i have to go back. I WAS NERVOUS BECAUSE THERE MIGHT BE A PROBLEM. I was in a hurry because my other friends who were staying in another hotel will go to the Angkor Wat Temples, I'm late! So when we went back to the hotel, THEY CAN'T FIND MY RESERVATION, and ask me to stay until they find it. And they said they really can't find it. (IMAGINE A SOLO FEMALE TRAVELLER, FOREIGNER AND FIRST TIME TRAVEL OUTSIDE MY COUNTRY WOULD BE HELD LIKE THAT. IT WAS TERRIFYING!)
They say because I booked on a Saturday, it's a holiday and so as Sunday.(I booked on Aug. 20,2016 around 6am and arrived there around 12 midnight and have to check out on August 21,2016) That maybe the reason why they can't find it. And then they ask me to wait again for another few minutes, and finally they found it. My advice is book on working days and 2 days before checking in.