Ratings based on 152 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Geneva

Nice but failing to keep up with competition

Posted May 23, 2017
Pros: The breakfast
Cons: Outdoor service.
Raffles is behind in terms of providing guests with what they want. There is almost no outdoor space to have drinks/meals except a tiny terrace next to the main building. While the hotel remains pleasant, it is lacking that little something to make stays special. Most guests wants to spend quite a lot of time outdoors and Raffles is just not listening to them. They do not set up any tables to dine by the pool for example, and if you ask (as I did), they did not take it as a serious request.
Comment from Hotel Management
May 24, 2017 by Jean-Pierre Joncas, Hotel Management
Dear fernandoswiss, Warm greetings from Raffles Grand Hotel d'Angkor. Thank you for taking the time to express you concerns regarding your stay with us. We do apologies for any mis-communications during your visit and we truly do acknowledge your strong feelings and dissatisfaction. We appreciate your feedback as it is only through such that we are able to maintain and further improve our service and rest assured that we will look into this matter and rectify it accordingly. We hope that despite our shortcoming, you still had a wonderful time exploring Siem Reap. We hope that we would have the opportunity to welcome you back again. From the Cultural Heart of Siem Reap, Jean-Pierre Joncas Hotel Manager
4 out of 5
by luis fernando

Fabtastic atmosphere

Posted Feb 15, 2017 on Hotels
Fantastic atmosphere and staff
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear luis fernando, Warm greetings from Raffles Grand Hotel d'Angkor. Thank you very much for your feedback. We hope that your stay in our heritage hotel had been delightful and we trust that you've had an inspiring exploration of the Wonders of Angkor. Looking forward to welcoming you back on your next visit. From the cultural heart of Siem Reap, Jean-Pierre Leclerc General Manager
4 out of 5
by Paul

Posted Feb 4, 2017 on Hotels
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Paul, Warm greetings from Raffles Grand Hotel d'Angkor. Thank you very much for your feedback. We hope that your stay in our heritage hotel had been delightful and we trust that you've had an inspiring exploration of the Wonders of Angkor. Looking forward to welcoming you back on your next visit. From the cultural heart of Siem Reap, Jean-Pierre Leclerc General Manager
5 out of 5
by A verified traveler

Posted Jan 14, 2017 on Hotels
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback on your stay with us. We trust that you've had a wonderful stay in our heritage hotel as well as an inspiring exploration of the wonders of Angkor. We hope that you've had unforgettable memories from your visit to Siem Reap and we look forward to welcoming you back again. From the cultural heart of Siem Reap, Jean-Pierre Leclerc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

GREAT STAY

Posted Nov 6, 2016
Pros: Pool is huge!
My wife and I stayed here for three nights prior to a Backroads trip. The hotel is beautifully maintained and we loved the old English Colonial flavor. Would highly recomend it for all aspects.
Comment from Hotel Management
Nov 18, 2016 by Raffles Siem Reap, Hotel Management
Dear DAVE, Warm greetings from Raffles Grand Hotel d'Angkor. Thank you for sharing your wonderful feedback. We trust that you had enjoyed the rustic charm of the countryside and we are glad to have been your colonial oasis before your adventure-packed journey in the Kingdom of Wonder. Looking forward to welcoming you back again in the future. From the cultural heart of Siem Reap, Jean-Pierre Leclerc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The best of old world charm

Posted Sep 30, 2016 on Wotif
If you want high speed lifts and shiny new marble don't stay here. If you want the very best in old world charm and hospitality them thesis your place. Built in 1929 according to the plaque I am sure that most of the tile on the walls and floors were original but immaculately kept. The staff were amazing and so friendly. They remembered everything we ordered from day one and when we came down for a drink or breakfast we barely needed to ask.
Comment from Hotel Management
Oct 4, 2016 by Raffles Siem Reap, Hotel Management
Thank you very much for sharing your wonderful experience. We are pleased to know that you were captivated with the old world charm of our storied hotel as well as the warm hospitality of our team. We do hope that your stay with us complemented an inspiring journey to Angkor and we look forward to welcoming you back again on your return. From the cultural heart of Siem Reap, Jean-Pierre Leclerc General Manager
5 out of 5
by A verified traveler

Home away from home

Posted Aug 27, 2016 on Hotels
Incredible service and lovely staff. Good food
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Warm greetings from Raffles Grand Hotel d'Angkor. Thank you for sharing your feedback on your stay in our colonial oasis. We are humbled by your thoughtful and complimentary words and we are glad that you've felt right at home during your stay. It would definitely be a pleasure to welcome you back again in this beautiful kingdom on your next retreat. From the cultural heart of Siem Reap, Jean-Pierre Leclerc General Manager
5 out of 5
by Susan

Posted Aug 6, 2016 on Hotels
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Dear Susan, Thank you for sharing your feedback on your stay with us. We trust that you had a delightful Raffles stay experience and we hope that you've created wonderful, unforgettable memories from this journey. We look forward to welcoming you back again. From the Cultural Heart of Siem Reap, Jean-Pierre Leclerc General Manager
5 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
Comment from Hotel Management
Jul 27, 2016
Thank you very much for sharing your Raffles stay experience. We are pleased to know that it was a delight and we hope to welcome you back again on your next visit. Kind regards, Jean-Pierre Leclerc General Manager
3 out of 5
by A verified traveler

This is a Raffles in name only

Posted Feb 22, 2016 on Hotels
We're prepared to pay up for a great experience - but this is a standard hotel with a too thin veneer of luxe. It is not really up to Raffles Singapore standards.
Comment from Hotel Management
May 14, 2016 by Charles Demange, Hotel Management
Dear Traveler, Warm greetings from Raffles Grand Hotel d’Angkor and thank you for sharing your feedback. We regret to hear that your stay experience in our hotel had not been fully satisfying and we apologise for any inconvenience which you may have experienced. We would appreciate it if you provide us further information on which areas we need to improve upon. We hope that despite any inconvenience, you still had a wonderful time marveling at the world’s wonders of Angkor.