2 bars/lounges, poolside bar

Reviews of Raffles Grand Hotel d'Angkor

5 out of 5
Raffles Grand Hotel d'Angkor
1 Vithei Charles de Gaulle, Khum Svay, Dang Kumm, Siem Reap

Reviews

9.6

Exceptional

Rating 10 - Excellent. 201 out of 253 reviews" "
Rating 8 - Good. 36 out of 253 reviews" "
Rating 6 - Okay. 11 out of 253 reviews" "
Rating 4 - Poor. 4 out of 253 reviews" "
Rating 2 - Terrible. 1 out of 253 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anders, Port Saint Lucie

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location, good value
Stayed 4 nights in Apr 2024

10/10 Excellent

ISABEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, the best...
Stayed 3 nights in Apr 2024

10/10 Excellent

Rhianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Raffles for our honeymoon and couldn’t have been happier. The staff were friendly and helpful, and the facilities were immaculately kept. The Raffles Grand Angkor was comfortable, luxurious and relaxing.
Stayed 4 nights in Apr 2024

8/10 Good

Edwin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , close to restaurants and Royal palace. Staff are very attentive and personable. They have a very talented piano player at the restaurant during afternoon tea. The only downside is that the spa needs some updating otherwise the rest of the facility are world class.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brajesh, Sammamish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean property with outstanding staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Donald, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow - this hotel was over the top - service staff - pool facilities and excellent dining quality - it’s not a cheap place to stay - and one does struggle with a luxury colonial outpost amid the general population that is at subsistence - but it’s clear tourism is something Cambodia needs - tip generously as it will go father in their pockets than yours - we just loved staying here - I was in the pool until the last minute before leaving to airport - probably the top 3 pool I have ever seen as it’s huge and clean - good proximity to Angor Wat and temples - staff are wonderful from arrival to end - the historical vignettes on the pillow each night along with sweets and turned down bed was so interesting - the sheets are best I have ever slipped into - would like to buy a set to take home - bathrooms are retrofit from original to be modern, and the old style luxury was a unique experience. See temples in morning - spend the rest of day at the pool - the pineapple juice was outstanding along with pool service. We loved sitting in the piano bar in evening listening to the pianist. So many fine details maintained from wonderful flower arrangements to room service that tidies up several times a day - this experience was one I hope to take in again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gerard

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was like a dream. I loved every second of my stay here. It was extreme luxury with a yesteryear feel to it. The staff were amazing. So happy, kind, friendly and always happy to chat and help in any way they could. The room was one of the best rooms I have ever had in a hotel. It really was like sleeping on a cloud in the massive bed. I felt like a king! I genuinely had a tear in my eye when I left! I’ve never experienced this type of luxury at such a low price.
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suberb hotel in every way.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve ever stayed at
Even though I was told it’s just been renovated Grand hotel d’Angkor still has all the trapping of a 1930’s historic hotel such as the original wooden lift which really makes you fell like you’ve been transported back in time. The staff were also excellent and really made you feel like family. Although it’s expensive is still think the hotel offers unbelievable value for money for the quality you are getting for the price (£1000 a night hotels in London are not as good as this place). The one thing I would is the breakfast could be a bit better, the bread and sausages were not up to the high standards of everything else at the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Luiz

Stayed 2 nights in Jul 2023

10/10 Excellent

christopher

Stayed 7 nights in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend staying at raffles in Siem Reap, it is an outstanding property, amazing service by all employees at the hotel, they are so service oriented and would be there to help at all times. The faculties at the hotel are amazing, great bars, restaurants and pool facilities. When we arrived at the hotel we were greeted by the most polite and friendliness people you will ever meet, a particular shout out to Theary who was always there to assist us and organised tours and guidance on Siem Reap. We were had an amazing experience at this hotel as a result of the beautiful Cambodian people, we loved every minute and will return one day.

10/10 Excellent

DORIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture , great staff, great food, fantastic big pool.
Stayed 2 nights in Feb 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic and comfortable property, enjoyed the Conservatory, breakfast on the terrace and the spacious outdoor pool and gardens.

10/10 Excellent

Cookie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a unique hotel with an Old World & Cambodian charm & hospitality. The staff was excellent from Pat Sambo the concierge who took care of all our curated tours, etc., to the morning yoga with Yoga teacher Manuela, to Chantha who was always helpful especially when we were using the really cool elevators, and the wait staff at the 1932 Khmer cuisine restaurant. The room manager Rey Moraga whose welcome & hospitality was bar none. Plus, our excellent tour guide Kun Sophal who was bilingual English and Spanish. She was trés, trés cool & chill! I highly recommend this hotel - its the best in Siem Reap!

10/10 Excellent

Monica

Stayed 1 night in Oct 2022

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of service is exceptional. The room is extremely clean and absolutely stunning. The bathroom has marble and beautiful tile. The breakfast has the most extensive collection of breads, fruits, cheeses, egg dishes, crepes, yoghurt and Khmer type dishes that I have ever seen. Beyond spectacular.
Stayed 2 nights in Oct 2022

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff; unique Khmer cuisine
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting architecture and location with friendly staff However, the management was invisible apart from the female executive chef The promotion Accor videos on the TV were of very bad quality and therefore more an Anti promotion
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect blend of heritage, comfort and service
We spent 2 nights at this beautiful property at the end of a 3-week trip to the region. Right from the greeting as we arrived outside the hotel to the moment we left for the airport, the service was fantastic - professional and friendly. We felt the hotel really valued our custom and went the extra mile on more than one occasion. The room was beautiful and the macaroons on the second afternoon were extremely welcome. We thoroughly enjoyed the Singapore Sling making masterclass and time in the Elephant Bar generally. My only regret is that we were so busy that we didn't get around to swimming in the superb looking pool.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Exquisite building and décor... so elegant and sober. Unfortunately, had a very unpleasant event the first night due to a horrible bang I the ceiling (every 4 to 8 min) due to a problem with the AC. I went there for the Half Marathon and needed to go to bed early as the run was the next day and had to wake up at 3:45am... they changed my room at around 11:45 and managed to get some sleep before the run... luckily I did very good at the race and had a good timing. Next day they changed me to another room, a much bigger one, but it was a bit run down and not very clean as the previous one. The tub was clogged and the boll had yellow stains, the Remote did not work either and the TV was very old. However, they did the best they could do. But the stay did not go seamless, sadly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding visit
Amazing in every way. Accomadations,food and service.
Stayed 2 nights in Nov 2019

10/10 Excellent

DavidL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully remodeled hotel. New restaurants, new lobby, new room. Food was great at the cafe. However, terrible food at the signature Khmer restaurant 1932. What are they thinking by making the fusion Khmer dishes tasting so bland? The Khmer sweet and sour soup was cold because they poured the soup into a big cold plate of cut tomatoes, sweet potatoes, and black cod with caviar. They also poured curry sauce into a big cold plate of ingredients and ruined the taste. Hope they would stop reinventing and destroying these delicious Khmer dishes.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just newly renovated and reopened. Everything is clean and new. The hotel is grand and elegant on one hand and stylish and modern on the other. Staff are superb. They are very friendly and cheerful. The hotel is conveniently located. I got upgraded to a suite and that was an unexpected surprise to have even better experience of the splendid room amenities and elegant four posted bed and two spacious bathrooms.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel ambience is great. Old hote but very well maintained
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such kind and helpful staff.I was ill and they looked after me well. Beautiful room, huge bed and very clean. Superb breakfast...one of the best!! Sublime swimming pool....great Hotel!!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ambience of this hotel! It is Colonial Style with old world charm. The hotel is situated in the “Old Town” within Walking distance to restaurants and markets. It is also listed as one of Anthony Boudains favourites!
Stayed 6 nights in Jan 2019
Response from Vincent Gernigon on Feb 11, 2019
Dear guest, We appreciate your complimentary review and we are glad to know that you’ve thoroughly captivated with the old world charm of our storied hotel. We also trust that you enjoyed Siem Reap, overall. Thank you for staying with us and we look forward to welcoming you back again in the future. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, fab food, gorgeous pool, great service. Sent me a surprise birthday cake to my room as my birthday fell during my stay. Fabulous wonton noodle soup and also beef burgers. great cocktails in bar at good prices. Totally worth it.
Stayed 5 nights in Jan 2019
Response from Vincent Gernigon on Feb 5, 2019
Dear D, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. It is such a pleasure to know that you had a great time staying with us and that you enjoyed the ambience of the hotel, food and service. We will make sure to share your great comments with the entire team as making your stay memorable is our first priority. Thank you for celebrating your special occasion with and we look forward to welcoming you back in the future. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Arianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Vincent Gernigon Hotel Manager on Feb 5, 2019
Dear Arianne, Thank you very much for taking your time to provide us your high rating. We are very pleased to learn that you had an enjoyable experience with us and we hope that we will continue to be your hotel of choice on your next visit to Siem Reap. From the Cultural Heart of Siem Reap Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with outstanding service in great location. Staff well informed and very helpful.
Stayed 3 nights in Jan 2019
Response from Vincent Gernigon on Feb 6, 2019
Dear guest, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. We are very glad to hear that your recent stay at our historic was pleasant and that you received great service throughout your stay with us. Rest assured that we will share your comment with our team who made your stay enjoyable and memorable. It would be a pleasure to welcome you back again for another memorable experience. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm and excellent service from the moment you arrive. Very special.
Stayed 3 nights in Jan 2019
Response from Vincent Gernigon on Jan 15, 2019
Dear Guest, Thank you very much for choosing Raffles Grand Hotel d'Angkor for your recent stay in Siem Reap. We are delighted to hear that you had a wonderful stay with us and that you were captivated by the old world charm of our colonial hotel. We thank you as well for your encouraging comment about our service which I will be pleased to share with our team. Thank you once again for your comment and we look forward to serving you again in the future. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Vincent Gernigon on Dec 27, 2018
Dear guest, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. It was our great pleasure having you stay at our colonial hotel and we are very delighted to learn that you had an enjoyable stay with us. We trust that you will discover and experience new things on your visit. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Stacey&Arjun, Nairobi, Kenya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with outstanding personal guest services.
Stayed 2 nights in Nov 2018
Response from Vincent Gernigon on Dec 17, 2018
Dear Stacey&Arjun, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. It is a pleasure that you appreciate our historic hotel and great services provided by our team. We hope that you had a wonderful time with us and in Siem Reap. Thank you once again for your comment and we hope to have a pleasure to welcome you back again in the future. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2018
Response from Vincent Gernigon on Nov 28, 2018
Dear guest, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. It has been our great pleasure having you stay with us and we are glad to learn that overall you had a great experience at our heritage hotel. We hope that we have created unforgettable and cherished memories during your stay with us and we trust that you had also a wonderful time in Siem Reap. We look forward to welcoming you back in the future. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018
Response from Vincent Gernigon on Nov 28, 2018
Dear guest, Thank you very much for staying at Raffles Grand Hotel d'Angkor. We are very pleased to learn that overall you had an enjoyable experience with us and that we have met your expectation. We hope that your great experience would bring back again to Raffles. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

6/10 Okay

Verified traveler

Generally ok
The hotel staff were very friendly and attentive and always looking to assist where they could. My room was ok but there was a lot of noise in the nearby area making it difficult to sleep some evenings.
Stayed 3 nights in Nov 2018
Response from Vincent Gernigon on Dec 27, 2018
Dear guest, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. It has been our great pleasure to have you stay at our heritage hotel and we are glad to hear that overall you had an enjoyable stay with us. We do apologize for the inconvenience with regard to the noise from the event outside, but rest assured that this is not a usual occurrence around our hotel. We hope you had an amazing experience exploring the wonders of Siem Reap and we look forward to welcoming you back in the future. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay at Raffles
Raffles is a beautiful place to stay and the service is lovely. The only drawback for me was that my male partner was addressed primarily by staff (i.e in preference to me) despite the fact that I was the person who had booked and paid for the stay. It felt a bit archaic that the male would be addressed in preference to the female in a couple, although I do concede that this was not Raffles specific but occurred right across Cambodia during our trip.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Vincent Gernigon on Nov 7, 2018
Dear guest, Thank you very much for choosing Raffles Grand Hotel d'Angkor for your stay in Siem Reap. We are glad to learn that you had a magnificent stay with us. We hope that we have created many beautiful memories that would bring you back again. We look forward to your return. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Hurler, Orange County, Californis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Vincent Gernigon Hotel Manager on Oct 15, 2018
Dear Hurler, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. Part of our vision is to deliver an exceptional service experience and everyday, we are driven by this passion and we are delighted to learn that you had a great satisfaction experience with us. We hope that we will continue to be your hotel of choice on your next visit to Siem Reap, From the Cultural Heart of Siem Reap,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean! The staff was very friendly, professional, and courteous!
Stayed 2 nights in Aug 2018
Response from Vincent Gernigon on Aug 20, 2018
Dear valued guest, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. We are very delighted to know that your recent stay with us was enjoyable and memorable and that you found our hotel to be very clean and the staff were friendly, professional and courthouse. We do appreciate all kind words which we will be passed on to our entire team. We trust that you've had a great temples exploration and we look forward to welcoming you back again in the future. From the Cultural Heart of Siem Reap Vincent Gernigon Hotel Manager

10/10 Excellent

Joeleen, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite hotel!! Exudes old world charm but what truly makes the experience is the staff. The people working their were the best!!! The client service was beyond compare would highly recommend and plan to go back and stay again. Dinner by the pool at night is also worth mentioning— simple amazing!!!
Stayed 4 nights in Aug 2018
Response from Vincent Gernigon Hotel Manager on Aug 7, 2018
Dear Joeleen, Thank you very much for choosing to stay at Raffles Grand Hotel d'Angkor. We are extremely happy to know that your stay at our heritage had been wonderful and that you received great service provided by our dedicated team. Moreover, we are pleased to hear that you had a great evening enjoying your dinner by our large pool. Please rest assured that your kind compliments will be shared with our team who made your stay extra special. We look forward to welcoming you back for another memorable experience. From the Cultural Heart of Siem Reap,

10/10 Excellent

Tina, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Vincent Gernigon Hotel Manager on Jul 13, 2018
Dear Tina, Thank you very much for choosing Raffles Grand Hotel d'Angkor. It has been our great pleasure having you stay with us and we are glad to learn that overall you had a memorable stay at our heritage hotel. We hope that your wonderful experience would bring you back again in the near future. From the Cultural heart of Siem Reap,

6/10 Okay

Kenny, Sapporo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Generally a nice historical hotel, but mosquitos!
This is a famous historical hotel and you can enjoy a unique experience and nice foods at a restaurant. However, I was annoyed by mosquitos in my room and I could not sleep there...
Stayed 1 night in May 2018
Response from Vincent Gernigon Hotel Manager on Jun 21, 2018
Dear Kenny, Thank you very much for choosing Raffles Grand Hotel d’Angkor. We regret that your recent visit with us was not entirely satisfactory. We are taking this opportunity to sincerely apologize for the recrudescence of mosquitoes during your visit. We will continue to improve the situation and will look for alternative solutions to prevent such issues in the future. We hope that you will give us another chance to show ourselves under a better light. From the Cultural Heart of Siem Reap, Vincent Gernigon Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Vincent Gernigon Hotel Manager on Jun 4, 2018
Dear Valued guest, Thank you very much for choosing Raffles Grand Hotel d'Angkor for your recent stay in Siem Reap. We really appreciate your high rating review. We are glad to learn that your experience with us was enjoyable and pleasant. We hope that we will continue to be your hotel of choice in your next visit to Siem Reap. We look forward to welcoming you back again soon. From the Cultural Heart of Siem Reap,