Ratings based on 125 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth. W. Australia

Very friendly hotel, quiet, Close to the action

Posted May 24, 2017
Staff were exceptional - so friendly and very helpful. They organised guides, transport and destinations as required. Breakfast limited choice but nicely done. Large ground floor bedroom near the charming pool. A 10 minute walk past multiple restaurants to the Night Market and Pub Street. We have stayed there twice and we would go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

A lovely relaxing stay

Posted May 1, 2017
Pros: Everything
Cons: Nothing
Location: Night market, bars and restaurants.
We spent 3 nights at the hotel as we were visiting Ankor Wat and other temples. What a lovely place to stay after the hustle and bustle of the crowds. The staff were amazing, helpful and always available to assist with any questions we had. Danny, the manager was very friendly and provided us with lots of information. The hotel is based around the corner to the night market and lots of bars and restaurant but you could never hear any noise from these establishments. Market was great for getting presents and souvenirs and plenty of choice for food. Mr Rom, a Tuk Tuk driver, associated with the hotel was fabulous. His driving was great, not too fast, and steady over the rough patches. After a day of walking around the beautiful ruins we returned to the Secrets Pavilion and had a swim in the small but perfect swimming pool. When we go back to Siem Reap we will definitely be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2017
Pros: Service, Price, cleaniness
Cons: road entering the resort needs work
Great service, and facilities. Very helpful staff and hotel has several reliable tuk tuk for transport. They will recommend and help plan your sightseeing to see temples based on your time you have. LEss than 10 minute walk to markets, and pub street.
Comment from Hotel Management
Mar 26, 2017 by Danny Boy, Hotel Management
Dear Sheldon, Thank you so much for taking your valuable time review us about your feedback, we are delighted to hear that you had a wonderful stay with us and we are certainly most encouraged by your comments. More importantly, thank you for sharing your experiences so that other travelers will also want to visit Siem Reap and want to stay at we are please looking forward to welcome you again in the future stay. would you need any assistance, please do not hesitate to contact us. Warm regards, Danny
5 out of 5
by Mark

Posted Mar 4, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Mark, thank you very much for your feedback, thank you very much for your time to stay with us and we are please looking forward to welcome you again in your future stay. warm regards, Danny
5 out of 5
by A verified traveler

Great hotel in convenient location

Posted Mar 1, 2017 on Hotels
Although this hotel is located on a dirt road, once you arrive it feels as if you are in a garden. This quiet oasis is close to the night market and various restaurants within walking distance. The rooms and the pool are clean. Our room had issues with hot water but we were switched to another room with warm water. They were able to arrange a tuk-tuk tour guide for the temples (Rex is wonderful).
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback and thank you very much for your time to stay with us. we are please looking forward to welcome you again your future stay. warm regards, Danny
5 out of 5
by Charlotte

Posted Feb 23, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Charlotte, thank you very much for your feedback and we would love to say thank you very much for your time to stay with us and we are hopefully to welcome you again in your future stay with us. warm regards, Danny
4 out of 5
Recommended
for Everyone
by A verified traveler from Caracas vzla

Great hotel !

Posted Feb 20, 2017
Great staff , excellent attention, the room was clean and confortable, the pool was really good
Comment from Hotel Management
Feb 27, 2017 by reservation@secretspavilion.com, Hotel Management
Dear Gabo, Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny
4 out of 5
Recommended
for Everyone
by A verified traveler

Cozy hotel with great location

Posted Feb 8, 2017
Very nice hotel with great location. It is located near the night market sonyou get a lot of dining and shopping options. Staff was great! Always willing to help and make sure we were okay. The only thing that I would change is adding a door to the shower since sometimes the whole bathroom gets wet.
Comment from Hotel Management
Feb 15, 2017 by Danny, Hotel Management
Dear Anonymous, warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback, thank you very much for your time to stay with us. and we hopefully to welcome your stay with us again. warm regards, Danny
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

An Oasis amidst the Chaos

Posted Jan 20, 2017
Pros: Peacefulness, bed quality, good room layout, great pool, outstanding staff.
Location: In the midst of everything SokSan road has to offer, with an easy walk to the the Night Market and Pub street.
The hotel values privacy and seclusion while emphasizing frictionless service. All facilities were very modern and in excellent working order. Staff were warm and supremely competent. Would definitely visit again.
Comment from Hotel Management
Feb 27, 2017 by reservation@secretspavilion.com, Hotel Management
Dear Sir/Madarm Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny
5 out of 5
Recommended
for Everyone
by A verified traveler from geelong

Nice quiet hotel close to town

Posted Jan 14, 2017
A really nice quiet hotel. Beautiful pool area. Staff are so accomodating, helpful and friendly. The free tuk tuk to and from the airport/bus was appreciated. The hotel tuk tuk driver is also great. Would stay here again. Only negative- door lock sometimes hard to use.
Comment from Hotel Management
Feb 27, 2017 by reservation@secretspavilion.com, Hotel Management
Dear Jess Warm greeting from Secrets Pavilion Urban Boutique Hotel. thank you very much for your feedback that you are enjoy to stay with our Family of Secrets Pavilion Urban Boutique Hotel. and we are please looking forward to welcome you again in your future stay. warm regards, Danny