Posted Dec 13, 2016
Everything about the hotel was great except after we have checked out, we went to the coffee shop around 6:00 am to have a coffee before our airport transportation arrive at 7 am. The coffee did not arrive until 20 minutes later and we asked for the bill immediately and the bill took another 20 minutes and we paid in cash immediately and the waiter could not give us back any change until he can locate the hotel manager. We almost missed our transfer. If you are in a hurry, do NOT stay at any Sofitel. These type service was common and happened to us in New York, Paris, Hoviminh City and now in Siem Reap again.