Ratings based on 75 Verified Reviews

3.9 out of 5
96% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from sheffield uk

Disappointing

Posted Oct 17, 2017
hotel in ideal position for downtown Siem Reap. Unfortunately the hotel looks very tired and is need of updating. The bedding and towels were past there sell by date. The food and hygiene need addressing. This could be a very nice hotel if these issues are addressed.
Comment from Hotel Management
Oct 20, 2017 by Channa Lao, Hotel Management
Dear Michelle Warm greeting from Tanei Boutique Villa! Thank you very much for your mention. during your stay we asking. you said okay. now you writing behind us. how can i help you. if you tell us during your stay we will try the best way to help you. Best regards, Channa Lao General Manager
2 out of 5
by A verified traveler

peace of mind

Posted Aug 20, 2017 on Hotels
good service
Comment from Hotel Management
Aug 27, 2017 by Thea Putsa, Hotel Management
Thanks
5 out of 5
by Jacira

Great stay

Posted Jun 20, 2017 on Hotels
We enjoyed out stay here. Friendly staff. Comfortable beds. Clean room. Definitely recommend.
Comment from Hotel Management
Jun 24, 2017 by Thea Putsa, Hotel Management
Dear Ms. Jacira Thank you very much. Wonderful review. we will keep you in our mine. Best Regards, Channa Lao General Manager
5 out of 5
by Nomad teacher from Siem Reap

great place to be

Posted Jun 20, 2017 on Hotels
we really enjoyed our stay here. booked an extra few nights. would definitely stay here again. highly recommended.
Comment from Hotel Management
Jun 24, 2017 by Thea Putsa, Hotel Management
Dear Nomad Teacher We are very happy with your kind review. We will keep our service forever. Best regards, Channa Lao General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Brisbane, Australia

nice place to relax after a busy day sightseeing

Posted Apr 24, 2017
Pros: pool is great. a short walk to the main street (so away from noise but not a massive distance). restaurants nearby. staff are excellent - thanks Dos.
Cons: just the general detailing of the room (a tidy up if you will). maybe some paintings/art in the room as the walls seemed bare.
Location: many restaurants and shops nearby. 50 metres to main street.
great location. the breakfast buffet offers a decent range. the pool is great. it's a nice place and I feel I got my monies worth. staff very helpful - Dos helped organise a trip to his home village which was where I wanted to go to visit the Stepping Stones school. that was great. room had great air con. bed was comfortable.. issues- shower needs some plumbers tape on the thread to stop a leak. room safe was locked (but I always carried my passport with me) otherwise very decent place.
Comment from Hotel Management
Apr 27, 2017 by lao Channa, Hotel Management
Thank you very for your review and some suggestion. We will improving soon. Best regards, Channa
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location.

Posted Apr 22, 2017
Pros: Rooms were super clean! They were vey inviting, you can tell it's old but quite well maintained. The staff were lovely.
Cons: Upgrade the air conditioner units and the room safe.
Location: So close to night markets, 5min walk to pub street. Everything is walkable from here.
We stayed here upon referral from a friend and we're booked in over the Khmer New Year. The hotel was packed due to this but had little impact on our stay. The pool is only one pool, when it's full of kids you get wet sitting along the sides. The breakfast is pretty great each morning and happy hour was utilised on a daily basis. Pub street is less than 5 minute walk. Night market is about 2 blocks on the same road as the hotel. About 4-5 doors up on the same side of the street is a local laundry lady. $1 per kilo seems to be the standard rate.
Comment from Hotel Management
Apr 27, 2017 by Lao Channa, Hotel Management
Thank you very for your review and some suggestion. We will improving soon. Best regards, Channa
5 out of 5
by Robert

Wonderful experience

Posted Mar 19, 2017 on Hotels
Great hotel, central location, safe & walkable to shopping & restaurants. Friendly and helpful staff. Clean & comfortable. Good buffet breakfast to start the day. Restaurant food was great. Enjoyed helping out the English teacher at a local grade school just down the road. Tourists are encouraged to help teach the kids for an hour at the end of the school day. Very rewarding. Would definitely stay here again.
Comment from Hotel Management
Apr 7, 2017 by Thea Putsa, Hotel Management
Many thanks from Tanei team work. Best regards, Channa
5 out of 5
by Veronica

suberb!!

Posted Feb 19, 2017 on Hotels
Tanei has been the best stay in our month and a half trip so far. The manager, the reception girl in the mornings, bar staff and even their tuktuk driver were very friendly and helpful. Free transfer from the airport. My girlfriend was sick the day we were leaving and had to stay and extra night.they offered to call a doctor and prepared soft food for her to eat. The pool is perfect after a day visiting Angkor. Sunrise is amazing, sunset not really worth it. Free coffee and tea all day. Very near the night market and pub street. Restaurant on site and room service. Travel arrangements available too. Clean rooms, comfy bed but a bit old mattress. Highly recommended!!! Thank you all the staff of Tanei Boutique for this great stay!!!
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you very much. Tanei team work will keep work forever. Best regards, Channa
2 out of 5
by chen

Staff no friendly so bad,room no cleaning

Posted Feb 3, 2017 on Hotels
Staff no friendly
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thanks
3 out of 5
by Emma

Posted Jan 31, 2017 on Hotels
We had a superior twin room, which didn't feel very superior. We made reception aware of certain issues, which were rectified the day after. The pool was nice, although not too sure how the jacuzzi worked - it was never on when we were by the pool, plus it was the same water AS the pool, so it wasn't heated. Ordering food here was a joke, we ordered fish and chips and a club sandwhich, we waited almost 40 minutes and asked for it to be sent to our room as we had to get ready for a tour. Another day we ordered food at 3pm, we didn't need to leave until 5pm, the pizza took more than 1 hour. They warned us it would take 25 minutes, which we accepted, but when asked 1 hr later - they said they had to heat the oven up and would take a further 20 minutes to actually be ready! We didn't order food here anymore, although the food was actually really nice, we couldn't afford to rush our food if we were going out. Breakfast was good, a basic selection of bread, fruits, rice and veg. I didn't like the way the fruits / bread were left open, so that flies and ants could get into the food. And on 2 mornings I shared my bread with ants! If notified the night before - the staff get ready a packed bfast (3 bananas / 4 slices of bread + jam) which was nice to eat at sunrise at Angkor wat. Laundry service here was very prompt and a good price. Construction to another hotel was going on - so quite noisy during the day from 7am!! Location was good -5 minute walk into town.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Many thanks