Ratings based on 196 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Changed our room type without asking us

Posted Aug 17, 2017
They claimed to upgrade us, but when I said I wanted my original room type, because it had a balcony and the upgrade did not, they said it was not available. They had given it away and the "upgrade" was all that was available. That pretty much affected our entire stay as we had been looking forward to the balcony and view. The "upgrade" was also right above a noisy street (the original room was on the other side), which made things worse. Too bad, because it is a nice hotel in a great location. But they can't seem to hold on to the right type of room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous

Posted Jul 23, 2017
Beautiful rooms, views, staff, experience highly recommend
Comment from Hotel Management
Jul 24, 2017 by Nathalie Beaugonin, Hotel Management
Dear Guest, your feedback is very valuable to us and we thank you for the comments shared. We look forward to welcoming you again at the Grand Hotel Contienntal Siena - Starhotels Collezione. With kind regards, Nathalie Beaugonin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous

Posted Jul 5, 2017
Comfortable, clean and spacious room. Handy location. Classic castle hotel.
Comment from Hotel Management
Jul 10, 2017 by Nathalie Beaugonin, Hotel Management
Dear Guest, thank you for the excellent review of your recent stay in Siena. We are pleased to know that you have appreciated the accomodation, the style and the locatoin of the Grand Hotel Continental Siena - Starhotels Collezione. We will be looking forward to welcoming you again in the future. With kind regards, Nathalie Beaugonin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing stay in siena

Posted Jun 29, 2017
If you can afford it, choose this hotel to stay in Siena, it's amazing and i dare to say, magical!
Comment from Hotel Management
Jun 30, 2017 by Nathalie Beaugonin, Hotel Management
Dear Guest, thank you for your most positive review, we truly value all our guests' feedback. Grazie! Nathalie Beaugonin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Lovely Property

Posted Jun 29, 2017
This is a must stay at hotel in Sienna. A bit pricey but the staff, rooms, location and brrakfasts are worth the cost.
Comment from Hotel Management
Jun 30, 2017 by Nathalie Beaugonin, Hotel Management
Dear Guest, thank you for your review and we are most pleased to know that you have enjoyed your stay, the location and the service provided. There are categories and offers that may always be of interest further to many promotions in lower season periods. Hope to welcome you again in Siena, with kind regards, Nathalie Beaugonin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Danville, CA

Great hotel, great service, close to attractions

Posted Jun 28, 2017
Pros: Service, cleanliness, the beautiful building, the comfortable bed, breakfast. All were great.
Cons: Can't think of anything.
Location: Right in the main part of the town. 3 min walk to Piazza Duomo
Best hotel we stayed at during our trip. The location was close to the main part of the town, the staff were very polite and helpful. The rooms were very clean and comfortable. Breakfast was very good. Highly recommended
Comment from Hotel Management
Jun 30, 2017 by Nathalie Beaugonin, Hotel Management
Dear Guest, thank you for sharing your experience and for the detailed review. We will be looking forward to welcoming you again in Siena. With kind regards, Nathalie Beaugonin Hotel Manager
5 out of 5
by Jonathan

Perfect

Posted Jun 21, 2017 on Hotels
Perfect. Loved everything about this grand hotel. The room, service and location were impeccable. Especially enjoyed the bartender and restaurant manager's time they gave me in educating me about Tuscan wines. They couldn't have been any nicer nor more knowledgeable. Can't wait to return!
Comment from Hotel Management
Jun 30, 2017
Dear Mr. Jonathan, thank you for the excellent review and for adding the kind words of appreciation for all aspects of your stay. Your comments have been shared and will be a valuable support to our constant commitment to offer highest standards of hospitality and personalized service to all our guests. We hope to welcome you again in the future, with best regards, Nathalie Beaugonin Hotel Manager
5 out of 5
by Julie

Viva Sienna!

Posted Jun 17, 2017 on Hotels
Amazing hotel is on main pedestrian street in Siena near all sights. We loved our stay and would definitely return!
Comment from Hotel Management
Jun 20, 2017
Kind guest, We would like to thank you for dedicating your time to the highly appreciated comments. We hope to welcome you again to the Grand Hotel Continental Starhotels Collezione and have you discover all the secrets of Siena! With kind regards, Nathalie Beaugonin Executive Assistant Manager
5 out of 5
by Barbara

My first trip to Italy - one of the best hotels!!!

Posted Jun 13, 2017 on Hotels
This was my first trip to Italy and i have stayed at many hotels but this hotel was first rate ---customer service, location and accommodations were the best--- would definitely recommend this hotel!!
Comment from Hotel Management
Jun 20, 2017
Dear Guest, we truly appreciation your comments and thank you for sharing your experience at the Grand Hotel Continental Starhotels Collezione. We hope to have the opportunity to welcome you again in the future. With best regards, Nathalie Beaugonin Executive Assitant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent stay

Posted Jun 6, 2017
i was impress because they have valet parking, the locations is wonderfull every thing was near
Comment from Hotel Management
Jun 13, 2017 by Nathalie Beaugonin, Hotel Management
Dear Guest, thank you for your excellent review. We place high value on our guests' feedback. We hope that we will be able to welcome you again in Siena in the future. Best regards, Nathalie Beaugonin Executive Assistant Manager