Ratings based on 686 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in Town

Posted Oct 11, 2017
Place is nice, good location busy intersection. I little bit hard to find for a first visit with all the trafic. Breakfast was good. Our first floor room was not very comfortable. Long and narrow. Our friends stayed on the second floor, the room was much better. We moved the beds and found cookies under the bed. Housekeeping needs a little attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great views from bedroom

Posted Sep 24, 2017
We were lucky to be upgraded from the std room with a view-lovely views from our bedroom with full length windows opening into a small balcony. Room was very clean and comfortable. Staff efficient and friendly. The buffet breakfast was included and was excellent. They kindly let us keep our luggage for a few hours after check out as we wanted to walk around Siena.
5 out of 5
by Selena

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 27, 2017 by Rita, Hotel Management
Dear Selena, many thanks for your choice and for the score you gave. We are waiting for you in Siena very soon. Best regard from Hotel Minerva's staff
3 out of 5
Recommended
for Everyone
by A verified traveler

Improve the cleanliness

Posted Aug 15, 2017
The hotel has excellent service but the cleanliness of the room must be improve beacuse it us very dusty!
Comment from Hotel Management
Aug 27, 2017 by Hotel Minerva's staff, Hotel Management
Dear Hotel, many thanks for your stay and for your suggestions. We are taking measures to solve the problem
4 out of 5
by Alan

Rude women at breakfast

Posted Aug 11, 2017 on Hotels
This was a clean and well-situated hotel with excellent views if you specified a balcony - and paid the additional 105 euros when you arrive. It is very clean and the rooms are comfortable. The breakfast is perfectly satisfactory but the female staff were rude and unhelpful. When my son asked for a bottle of milk for cereal (another guest had removed it from the buffet) he was given one and took it over to the table. By this time the first bottle had been returned. A passing waitress picked it up and waved it angrily at him demanding "Why two? Why are there two? You only need one...." and stormed off with the milk bottle. There were about 40 people having breakfast at the time.The second bottle of milk was brought back when the other ran out about 2 minutes later! It was all rather gratuitously rude and this wasn't an isolated incident. The waiters were pleasant and helpful but the young waitress was - I'm afraid - downright rude. Bad service just puts me off a hotel; it costs nothing to be civil, and they really weren't. So yes - a comfortable hotel but charmless service at breakfast.
Comment from Hotel Management
Aug 27, 2017 by Rita, Hotel Management
Dear Alan, I'm really sorry for what happened at the bar. I've spoken with the 2 women in order to avaoid other similar situations. I ask you to accept my excuses either from the women of the bar. Kind regards. Hotel Minerva's staff
5 out of 5
by Amilcar

GREAT LOCATION GREAT HOTEL

Posted Jul 26, 2017 on Hotels
This hotel is in a great location to walk to the center of town in ten minutes where the cathedral is and shopping. There is also a fantastic restaurant on the way about 5 minutes walking from the hotel called Salefino. Amazing gluten free (and with gluten) dishes. The hotel was quiet and beds were decent. The breakfast was very good. I would stay there again.
Comment from Hotel Management
Jul 29, 2017 by Rita, Hotel Management
Dear Amilcar many thanks for your stay and for your review. We are waiting for you very soon again in Siena. Best regards from Hotel Minerva's staff
5 out of 5
by A verified traveler

great stay.

Posted Jul 16, 2017 on Hotels
wonderful staff. Friendly and great location
Comment from Hotel Management
Jul 29, 2017 by Rita, Hotel Management
Dear guest thank you for your stay and for your review. We hope you will come back to visit Siena again. Best regards from Hotel Minerva's staff
5 out of 5
by Ricardo

Posted Jul 11, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Rita, Hotel Management
Dear guest, I'm glad you enjoyed your stay at Minerva's and I hope you will come back to visit Siena, very soon. Best whishes from Hotel Minerva's staff
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

I found the desk clerk to be efficient/effective

Posted Jul 10, 2017 on Orbitz
Pros: see above
Cons: Decor, Maids, Breakfast presentation. Lobby, Artwork., terrace lacked furniture and plants.
Location: The location is excellent. Old City, Restaurants and galleries
Upon arriving at the hotel. The desk clerk welcomed us ever so kindly. He also had given us a wonderful restaurant recommendation. The room as fine ( although did not have the feeling of being very clean as there was lots of dust and the floors were just averagely clean. The terrace was grand and wonderful although there was lots of bird waste on the terrace floor. The bathroom is small but efficient. The breakfast was fine nothing special although nothing wrong - the presentation could have been a little better. The hotel lobby is not too pretty as the style of the furniture seemed dated. Overall, we had a fine stay. I would say the best part of the hotel was the kind desk clerk.
Comment from Hotel Management
Aug 19, 2017 by Hotel Minerva's staff, Hotel Management
Dear Jospeh, many thanks for your choice. As for as for the forniture, it is a question of taste. The property decided for that look. Kind regards from Hotel Minerva's staff
5 out of 5
by get room 209 from city

great views over city from room 209

Posted Jun 8, 2017 on Hotels
very nice
Comment from Hotel Management
Jun 11, 2017 by Rita, Hotel Management
Dear guest, many thanks for your choice and we are waiting for another holiday in Siena