over priced, inconvenient location, subpar service
Posted Aug 31, 2016 on Hotels
This was the most expensive hotel of our trip to Italy, but we were disappointed and would not go back. Its a newer place, but at $140 not any better than the $90 rooms we stayed at elsewhere in Italy. the hotel is hard to find at first located on a traffic circle highway with no shops anywhere near. Its way too far to talk to Siena over a mile up a giant hill, and the bus back stops running at 7:30 pm, so we had to drive in, and we might as well have been further away and saved $50. We asked about the spa on check in, and it was full, they dissuaded us from the morning usage, but later we asked about it, and it was full too. So no spa at all. Also, the breakfast was lacking in egg or meat like other upscale hotels. The women working in the lunch room were so busy gossiping that it took 20 minutes to serve coffee. On check in, they took our passports for hours until we insisted they return them. The room was tiny and not special.