Ratings based on 205 Verified Reviews

4.6 out of 5
86% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel; a lot of attention to detail.

Posted Apr 5, 2018
Pros: The breakfast in the terrace; even though it was a bit cold at the beginning of spring, the view was outstanding.
This hotel was superb. The staff was very kind and always helpful. It is very close to the centre of Siena. The breakfast was excellent.
Comment from Hotel Management
Apr 7, 2018 by Lucio, Concierge, Hotel Management
Dear Guest, thank you for your great words and for choosing our Hotel! We are very happy to read that your experience with us has been very good. Also we are extremely pleased to read as you have been satisfied with our Service: it's the best professional award! We really hope to welcome you here again soon! Meanwhile we would like to wish you ALL THE BEST! The Manager and the Staff of the Hotel Santa Caterina
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Stunning view of Tuscan Countryside

Posted Mar 13, 2018
We thoroughly enjoyed our stay at Hotel Santa Caterina. When we arrived we were upgraded to their beautiful two bedroom apartment for no extra charge. The apartment is filled with gorgeous antique furniture and an incredible view of the Tuscan countryside. The staff at the hotel were genuinely friendly and very helpful. We couldn’t have asked for a better location, it is steps to the gate if the old city, perfect for strolling around and exploring the sights of beautiful Siena. Our stay in Siena was short, but wonderful. I wish we could have stayed longer. I would highly recommend Hotel Santa Caterina to anyone who is visiting Siena.
Comment from Hotel Management
Mar 15, 2018 by Lucio, Concierge, Hotel Management
Dear Lisa, thank you for staying with us and thank you for your wonderful words! We are extremely happy to read that you enjoyed your stay here, appreciating both our service and our structure. We really hope to welcome you here again soon! Meanwhile we would like to wish you ALL THE BEST! The Manager and the Staff of the Hotel Santa Caterina
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Myers, Fl.

Good location near Porta Romana.

Posted Oct 25, 2017
Pros: Location and staff.
Location: Near Porta Romana. Piazza al Campo about 15 -20 minute uphill walk.
A very nice hotel with good location. Front desk staff extremely welcoming and helpful. Cannot say enough about Mr. V. He was extremely knowledgeable about Siena. He gave us great tips about navigating the city inside the walls. He is someone who certainly enjoys his job and enthusiastic about his hotel and city. Rooms extremely clean and quiet. Breakfast room very nice with typical choices for continental breakfast. Local bus stop 50 meters from front door. Use bus 2 to get to escaltor up into city for1.20 euros. Taxi to same Piazza San Francesco costs 10 euro. Off street parking avaible for additional charge and worth it.
Comment from Hotel Management
Oct 28, 2017 by Lucio, Concierge, Hotel Management
Dear Marino, thank you! Your words are the best appreciation and the best professional award we could accomplish. We are honored to receive such nice compliments: thank you! It has been our pleasure to have welcomed you here and it has been our pleasure to read that you fully enjoyed your time at the Santa Caterina Hotel. We hope we will be able to welcome you back soon! Best Regards, The Manager and the Staff of the Hotel Santa Caterina
3 out of 5
by A verified traveler from Miami

Cozy hotel but uncomfortable

Posted Oct 22, 2017
A Hotel without adequate space to accommodate cloths and one without a restaurant where to eat something after breakfast and far from restaurants. However it is cozy and decorated with good taste
Comment from Hotel Management
Oct 23, 2017 by Lucio, Concierge, Hotel Management
Dear Guest, thank you for staying with us and for reviewing our Hotel. We are really sorry you found our rooms somehow uncomfortable. All our rooms are different and maybe we would have had a room that could have suited your needs for accommodating your clothes better. For what it concerns the restaurant our Hotel as it is well described on Hotel.com doesn't dispose of it. Our Hotel is located just outside Porta Romana, a city's gate, and there are lots of restaurant in town reachable by a short walk, bus or taxi. We are really sorry if this might have been uncomfortable to you. Anyway we are really happy that you appreciated our decorations and the warmth of our Hotel. Again thank you for staying with us. We really hope to welcome you here again and in case you would like to come back we could talk about your space requirements in order to assign you the best suitable room for you. All the best, The Manager and the Staff of the Hotel Santa Caterina
4 out of 5
by Brian

Posted Oct 18, 2017 on Hotels
Great place to stay and convenient.
Comment from Hotel Management
Oct 21, 2017
Dear Brian, thank you for staying with us and for you nice review. We are pleased to read that you have enjoyed your stay at our Hotel. We really hope to welcome you here again soon! Kindest regards, The Manager and the Staff of the Hotel Santa Caterina in Siena
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Fantastic.

Posted Oct 17, 2017
Location: Don't be misled when guide books state it is outside the city walls; the entrance is about a 2 minute walk. Good restaurants are nearby.
This must be one of the best hotels I have ever stayed at. The staff were all very professional, while also very friendly and offering a great deal of assistance: staff offered to drive my rental car at night and in the morning after I commented how narrow (and scary) the entrance to the parking lot was; they called various agencies for us to make reservations when our Italian (almost non-existent) was not up to it; the breakfast was always excellent; the manager suggested an excellent itinerary for visiting medieval villages and a monastery that were not highlighted in guide books; and the location, while outside the walls, is about a 2 minute walk to the old city entrance. If I could give it 6 stars, I would, and I tend to be a bit fussy about hotels.
Comment from Hotel Management
Oct 18, 2017 by Lucio, Concierge, Hotel Management
Dear Bobbi, first of all I would like to thank you for staying with us. It has been a pleasure to welcome you here and we really hope to welcome you here again in the future. Your words are music to our ears! They are the best professional goal we could accomplish and the best payoff for our daily work! We are very happy to read your appreciation for our Hotel and our Service It has been indeed our great pleasure to give you any kind of assistance which could have made your stay memorable and we are proud to have successfully helped you. We are looking forward to welcoming you here again! Meanwhile we wish you ALL THE BEST! The Manager and the Staff of the Hotel Santa Caterina in Siena
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow, Scotland

Watch the world go by

Posted Sep 25, 2017
This was the second time we stayed at this hotel. It is small and old but the staff are excellent and the garden has great views over the Tuscan countryside. The hotel is a lovely place to spend sometime in Siena.
Comment from Hotel Management
Sep 25, 2017 by Lucio, Concierge, Hotel Management
Dear Paul, Thank you for staying with us again and for your nice review. We are very happy for having welcomed you here again. It's our great pleasure to have SPECIAL guests like you are here! Hoping to welcome you here soon we wish you all the best! The Manager and the Staff of the Hotel Santa Caterina
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, PA

Great b&b!

Posted Sep 25, 2017
This is my second stay in Siena at Hotel Santa Caterina and it was lovely. The staff are helpful and the hotel is beautiful. The views from the garden are like no other. It is quiet and about a 15 minute walk from the center of town. The road is is located on is busy, but you can't hear anything from your room. The breakfast is fabulous, and it is a great view. Highly recommend this hotel!
Comment from Hotel Management
Sep 25, 2017 by Lucio, Concierge, Hotel Management
Dear Ilene, first of all I would like to thank you for choosing our Hotel again. We are really happy to have ad you here for the second time. What it makes us the happiest is to read that you had a great time with us: it's the best professional prize! Thank you for you review and for your great words. We really hope to welcome you here again. Still thanking you, we would like to wish you ALL THE BEST! The Manager and the Staff of the Hotel Santa Caterina
5 out of 5
by A verified traveler

Posted Sep 13, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Dear Guest, thank you for grading our Hotel. We are really pleased to see that you graded us the best possible. It's always an honor and we are proud of it. Thank you for staying with us. We hope we will welcome you back again. ALL THE BEST, The Manager and the Staff of the Hotel Santa CAterina
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Lovley traditional hotel

Posted Aug 28, 2017
Lovley hotel with beautiful views. The staff at this hotel are wonderful they make you feel vey welcome and nothing is to much trouble for them .i would certainly stay here again and recommend it to friends and family
Comment from Hotel Management
Aug 29, 2017 by Lucio, Concierge, Hotel Management
Dear Nancy, we really hope to welcome you here soon again! Thank you for your wonderful words. The best prize to our daily job is to know that our guest's experience at the Santa Caterina has been wonderful: thank you again. Waitin to welcome you here again we would like to wish you ALL THE BEST! The Manager and the Staff of the Hotel Santa Caterina