Lounge

Reviews of Four Points by Sheraton Siena

4 out of 5
Four Points by Sheraton Siena
Via Antonio Lombardi 41, Siena, SI

Reviews

8.8

Excellent

Rating 10 - Excellent. 239 out of 480 reviews" "
Rating 8 - Good. 180 out of 480 reviews" "
Rating 6 - Okay. 43 out of 480 reviews" "
Rating 4 - Poor. 12 out of 480 reviews" "
Rating 2 - Terrible. 6 out of 480 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good missing few tips no Netflix or Prime I requested a wake up call and they woke me up an hour later 🤔 dinner was average had the boar sauce pasta and was old to me. Asked for a charger and there was any. Bed was comfortable room nice
Stayed 1 night in Jan 2024
Response from Umberto Pomentale on Jan 24, 2024
Dear Anna,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.Let me take the opportunity to thank you for taking the time to review our Hotel and for letting us know about your stay.We are delighted to read that you appreciated and enjoyed your stay at our Property and we are incredibly grateful that you took the time to leave us a review! We will share this with our team to let them know to keep up the amazing work.Our utmost importance is our promise of maintaining our service standards and exceeding our guests’ expectations.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Four Points By Sheraton Siena in the near future for another memorable experience.Sincerely,Umberto Pomentale

10/10 Excellent

Georgy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Teodora on Feb 17, 2024
Many greetings from Four Points By Sheraton Siena! It is with great pleasure that we have hosted you at our property. We are delighted you have enjoyed your recent stay with us. We hope to welcoming you back in the near future. Warm regards,Teodora

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Clean Rooms
Hotel and staff brilliant but my disappointment was no English Channel NOT ONE to listen to news, I know it’s in Italy but that’s not an excuse
Stayed 4 nights in Dec 2023
Response from Teodora on Dec 15, 2023
Dear Eric, Thank you for taking a moment to share your review. It’s a true pleasure to read your positive comments and to know that you enjoyed your recent stay experience and appreciated our hotel facilities, dining offerings and professional approach of the Team. We look forward to welcoming you back again soon. Best Regards Teodora

4/10 Poor

Denman

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
There was no air conditioning in our room the phones didn’t work and there was no hot water!!!! After several phone calls (from my cell) they finally admitted there was nothing they could do! At 11:30 pm they offered me a new room! My wife was already in bed! We did not move after 2 more calls a fan was delivered. I talked with staff in the morning and there was nothing they could or would do!!!!
Response from Noemi on Oct 12, 2023
Good morning,Thank you for bringing to our attention the problem you found in your room. We are deeply sorry for what happened, and for the fact that you did not find the services that all our customers expect to find. We have already taken steps to educate our staff and give further directives so that this problem, even if due to a sporadic case, never happens again in our hotel. Regards,

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities
I stayed here for business, initially making a 4 night booking on Expedia. I purposely chose the Flexible pay at property rate, in the event of my plans changing. After my first night, my plans did indeed change, meaning I would only need a 3 night booking. I explained to the hotel who said this shouldn’t be a problem to amend but to contact Expedia. Upon contacting Expedia they mentioned the hotel must change the booking. The hotel would not change the booking and insisted I would be charged for the final night which I would not need. They would not budge on this, being incredibly stubborn. What is the point in booking pay-at-property on non-advance flex rates.. clearly none. As well as going back on their word.. This bad practice of “cutting off their nose to spite their face” was effectively “well, we’re going to charge you because we can”, taking into no account my reason for booking non-advance purchase. It’s really a pretty poor show, for an otherwise nice hotel. It really has left me wondering that when I’m next in the area, if I would stay here. Be wary when making any sort of flex pay-at-property rate at this hotel; they probably won’t honour it and that’s a real shame. Taints my experience of visiting beautiful Tuscany.
Stayed 4 nights in Aug 2023
Response from Teodora on Aug 7, 2023
Dear Mr. David ,Thank you very much for staying with us and for taking the time to share your feedback. We have well noted your comments, however we are happy to know that the overall your stay experience was much enjoyable and you were disappointed just about the cancellation policy for the last night. As you can check by yourself, in your reservation there is thecancellation policy with free cancellation and modification till 06:00 p.m. 31/07/23. We have only follow what you already knew and accepted during the early phase of booking your stay. It has been a pleasure to have you staying with us and we hope to have the opportunity to welcoming you back next time you visit Siena for business or pleasure. Kind regards.

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Noemi - Reception on Aug 2, 2023
Dear Guests, Thank you for taking the time to leave us a review regarding your recent stay at our hotel. Your comments are precious for us to improve the quality of the services we offer to our guests. We look forward to welcoming you again soon in our facility.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well placed stay!
Good hotel on the outskirts of Siena, that offers ample parking, along with a good sized pool, for taking time out. Great staff that are happy to help and make your stay as good as it can be. Rooms are both tidy and spacious, offering every detail that you may require. With it only being a short taxi ride in to the centew if Siena, this is a good location to saty at during your visit.
Stayed 1 night in Jul 2023
Response from Julia on Jul 27, 2023
Dear Mr. Lee,thank you very much for sharing your experience in Four Points Siena with us. We are very happy to read that you were satisfied with us and our services. The opinion of our customers is very important and we value all the suggestions and opinions of our guests. Thanks also for your mention about the hotel staff. I shared your kind words with them. We therefore hope that you will choose us again during your next stays in Siena. Hope to see you soon, best regards!

10/10 Excellent

jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay. Staff are very friendly. Hotel is out of city center but has a great pool and restaurant on site. 12-15 Euros for taxi into town. Highly recommended.
Response from Gianni - Reception on Jul 17, 2023
Dear Jane,thank you very much for your great review, it's been a pleasure having you here and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Stephen

Stayed 3 nights in Jul 2023
Response from Gianni - Reception on Jul 15, 2023
Dear Sir,thanks a lot for the 10/10 score, it's been a pleasure being at your service.We hope to welcoming back in Siena in the future.

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel to be close to the hospital where our daughter was transferred in an emergency situation. This was not a planned visit for us - not a vacation. The staff here was over the top considerate and accommodating of our situation. It’s also a lovely hotel with a beautiful pool and great restaurant - I’d highly recommend this hotel!!
Stayed 3 nights in Jul 2023
Response from Noemi on Jul 9, 2023
Dear Ms. Courtney, Thank you very much for sharing your experience in Four Points Siena with us. We are very happy to read that you were satisfied with us and our services. The opinion of our customers is very important and we value all the suggestions and opinions of our guests. Thanks also for your mention about the hotel staff. I shared your kind words with them. We therefore hope that you will choose us again during your next stays in Siena. See you soon, best regards,

10/10 Excellent

Husam

Stayed 5 nights in Jun 2023
Response from Gianni - Reception on Jul 11, 2023
Dear Mr Husam,we thank you very much for the great score you awarded us. We hope to have you back in our Hotel soon.Kind regards,

10/10 Excellent

Ismary

Stayed 7 nights in Jun 2023
Response from Gianni - Reception on Jun 29, 2023
Dear Mr Ismary,thank your for the great score!! We're delighted you've enjoyed your stay with us and hope to welcome you back in the future.Kind regards,Gianni

10/10 Excellent

Juliana

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Wonderful!!!
Stayed 1 night in Jun 2023
Response from Teodora on Jun 7, 2023
Juliana,many greetings from Four Points By Sheraton Siena! It is with great pleasure that we have hosted you at our property. We are delighted you have enoyed your recent stay with us.We hope to welcoming you back in the near future. Warm regards,

8/10 Good

ERIKA, SANTO DOMINGO

Stayed 3 nights in May 2023
Response from Teodora on Jun 7, 2023
Erika,Thank you for taking a moment to share your review.We look forward to welcoming you back again soon. Best Regards,

10/10 Excellent

Jiansen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Marika on May 3, 2023
Dear Jiansen, thank you for your very kind review. It was a pleasure for us to have you here. Have a nice day and we hope to see you soon again here at Four Points by Sheraton Siena.Best Regards,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service Excellence!
The check-in experience was exemplary! A new way to welcome weary travelers! The staff were completely customer-focused at all times and made our experience there amazing. The facilities are clean and extremely well appointed. We will be back and definitely recommend!
Stayed 2 nights in Apr 2023
Response from Marika on Apr 18, 2023
Dear Ann,We would like to take this opportunity to thank you for your recent stay with us at Four Points by Sheraton Siena. We hope it was enjoyable and met your expectations. Thank you for taking the time to leave a feedback which is essential for us to ensure the quality of our service.We wish you a great day, a safe onward journey and look forward to welcoming you back in the near future.kind regards,

8/10 Good

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it was good. Free parking was nice and if you have a car then getting to the "Old City" was very easy.
Stayed 3 nights in Jan 2023
Response from Teodora on Feb 8, 2023
Thank you very much for having stayed with us and for taking time to share your review.It has been a pleasure to look after you and we hope to have the opportunity to welcoming you back in the near future. Kind regards,

10/10 Excellent

Antonio, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Response from Teodora on Jan 25, 2023
Gentilissimo Antonio, La ringraziamo per aver condiviso con noi i suoi feedback riguardanti il suo soggiorno. Siamo felici di leggere che abbia apprezzato pienamente la sua esperienza qui al Four Points ! Speriamo di poterla avere nuovamente molto presto tra i nostri graditissimi ospiti! Cordiali Saluti,

10/10 Excellent

Martin

Stayed 1 night in Nov 2022
Response from lucia on Nov 29, 2022
Thank you to stayed with us. We hope to see you again at Four Points in Siena.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great thank you
Stayed 2 nights in Oct 2022
Response from Federica on Oct 22, 2022
Thank you Christian for taking some time to leave such a great review on your stay. Wish you a lovely weekend and hope to see you soon in Siena again.Best regards,

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about this property that it has a complimentary parking for the guests.
Stayed 3 nights in Oct 2022
Response from Umberto Pomentale on Oct 14, 2022
Dear Beatriz Viramontes,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Siena.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Siena and we hope you choose to create more memories here whenever your travels bring you back to Siena.Best RegardsUmberto Pomentale

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable and staff was friendly and helpful.
Stayed 1 night in Oct 2022
Response from Umberto Pomentale on Oct 14, 2022
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Siena.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Siena and we hope you choose to create more memories here whenever your travels bring you back to Siena.Best RegardsUmberto Pomentale

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical chain style hotel
Typical room in chain style hotel, nothing bad, but also nothing special. Just enough trying to justify the price.
Stayed 3 nights in Sep 2022
Response from Umberto Pomentale on Oct 14, 2022
Dear Guest,Thank you for taking some time to leave a review on your stay at Four Points.We look forward to seeing you again soon with the hope of offering you a better service and improving where possible.Best regardsUmberto Pomentale

8/10 Good

Panitan

Stayed 1 night in Oct 2019

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness
We enjoyed our stay there
Stayed 2 nights in Aug 2022
Response from Umberto Pomentale on Sep 1, 2022
Dear Sylvia,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Siena.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Siena and we hope you choose to create more memories here whenever your travels bring you back to Siena.Best RegardsUmberto Pomentale

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great, challenge is location, easy to get into town via bus but after 9.30 pm no bus available back and finding a taxi a real challenge...
Stayed 3 nights in Jul 2022
Response from Federica on Aug 5, 2022
Dear Jonathan, many thanks for taking some time to leave a review. Hope to see you again in the future in Siena. Best regards,

10/10 Excellent

Rosemary, Essex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet hotel. Close to Siena and perfect for going out to see the beautiful Tuscan countryside.
Stayed 1 night in Jul 2022
Response from Federica on Aug 5, 2022
Dear Rosemary, many thanks for such a great review. Hope to see you again one day in Siena

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

RENEE

Stayed 5 nights in May 2022
Response from Delia on May 29, 2022
Dear Renee, Thank you for taking the time to share your experience and for choosing the Four Points by Sheraton Siena. Best regards

10/10 Excellent

Jenny

Stayed 1 night in May 2022
Response from Teodora on May 27, 2022
Many greetings from Four Points By Sheraton Siena! It is with great pleasure that we have hosted you at our property. We are delighted you have enoyed your recent stay with us. We hope to welcoming you back in the near future. Warm regards,

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern but be aware of govt regulated AC
Amenities listed air conditioning and we now understand the government doesn’t allow air conditioning at the end of April but it would have been helpful if that was noted as it was a major reason we booked this particular hotel. We were promised a fan that never arrived, perhaps due to language challenges as we were Americans visiting Italy, which is on us for not better preparing ourselves to communicate effectively.
Stayed 1 night in Apr 2022
Response from Delia on May 11, 2022
Dear Rebecca, We apologize for the inconvenience of AC. We know it was quite warm during the day but temperatures were also quite low over the night, which is something usual in April over here when we are in the middle of a transition to summer period. Please let me spend a couple of minutes for some explanations we feel you deserve, as one of our most valuable guests. The reason why AC did not work it’s not only Italian law. We have a centralized system which is unfortunately not able to have a mixed heating / AC depending on guests’ single requests. Obviously heating was off but we are not able to activate AC for the entire building in a couple of hours, since the system needs more than a couple of days in order to get activated. As for our operational experience April is a crazy month, with weather and temperatures subject to sudden changes. On the week you stayed with us, just to give you an example, we had to turn the heating on at night because the part of the hotel in the shade was shivering. One additional problem to be considered is that once we switch to AC our system is not able to go back to heating. We perfectly understand your frustration but this is unfortunately a common problem we share with most of hotels in Siena. I know this might not reflect high standards of service and this is why we apologize for spoiling a part of your experience while staying at our property. Unfortunately there was nothing our associates could do to promptly solve your issue at the time. Concerning the misunderstanding over your request for a fan, we would like to apologize for this as well and please do not blame yourself for not being able to communicate effectively because it’s on us being able to communicate in English, as a must. Hope you will understand and we promise to ask the property to find better solutions for more efficient systems in the future. Best regards,

10/10 Excellent

Danijel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Delia on Apr 13, 2022
Thank you Danijel for your review. Best wishes

10/10 Excellent

Fredy

Stayed 1 night in Apr 2022
Response from Delia on Apr 8, 2022
Thanks a lot for your review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time.
Stayed 3 nights in Oct 2021
Response from Delia on Oct 31, 2021
Thank you for this wonderful review. We hope to welcome you soon.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like so much, we booked three more nights.
Stayed 3 nights in Oct 2021
Response from Delia on Oct 16, 2021
Thank you so much for the wonderful review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from lucia on Sep 26, 2021
Thank you for your review.

8/10 Good

Azadeh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Why not ?!
It’s definitely a very comfortable place- nothing fancy about it. They are definitely good with Covid control measures. There is an outdoor pool which is nice in case you prefer sun bathing to wandering around beautiful Siena. Breakfast is descent and staff are nice and friendly. One thing: the distance from downtown Siena is realistically 20 min or so- but it’s an easy / nice ride.
Stayed 4 nights in Sep 2021
Response from lucia on Sep 26, 2021
Thank you for your review.

10/10 Excellent

Subin

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from lucia on Sep 1, 2021
Thank you for your time spent with us. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from lucia on Sep 1, 2021
Thank you for your time spent with us. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was new, well equipped, great staff. Extremely comfortable. Not the best location, but good value for the price.
Stayed 1 night in Jun 2021
Response from Isaac on Jul 4, 2021
Thank you for your visit and thanks for your review!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice helpful front desk people, clean and tidy room. Nice outdoor pool.Big and bright lobby Stylish decorated.
Stayed 2 nights in Sep 2020
Response from Federica on Sep 22, 2020
Thank you very much for such a wonderful review. It's very much appreciated.

6/10 Okay

Tomasz

Liked: Staff & service, property conditions & facilities, room comfort
Not bad but terrible breakfast
One night stay. Bed was great, room clean... the only thing that disappoints is breakfast. I understand it’s tough covid-19 time, but it’s not an excuse to limit food so badly.. looks like hotel is looking for savings on food.
Stayed 1 night in Sep 2020
Response from Federica on Sep 9, 2020
Thank you for your review.

8/10 Good

Noam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Federica on Sep 6, 2020
Thank you very much for your review. Regards,

10/10 Excellent

Leonie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool, great location, great staff
In these strange times, Four Points by Sheraton Siena did all that they could to keep travellers safe - social distancing, hand sanitiser available everywhere, staff in face masks, floors marked out to ensure people queueing kept apart. The staff were really helpful, going out of their way to help. The pool ir gorgeous, rooms spacious and well-appointed, breakfast has a good selection. The only faults were no coffee in the bedroom, only tea, and the limited menu i n the restaurant in the evenings - but the latter is due to COVID so can't really be helped.
Stayed 6 nights in Aug 2020
Response from Federica on Aug 30, 2020
Thank you very much for such an excellent review. We really appreciate the fact we were able to gift you with a great stay, which is the most important thing. Hope to see you again in the future, be safe

8/10 Good

Rabeea

Traveled with family
Liked: Staff & service
The staff were really good but the room conditions we had was a bit stressful as AC didn’t work in room and than we were moved to another room that AC still didn’t work, the shower flooded the whole room and no full length mirror and tv was not working.
Stayed 6 nights in Aug 2020
Response from Federica on Aug 23, 2020
Thank you very much for taking some time to leave your review.

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Superbly maintained hotel. Helpful staff, lovely food, excellent pool.
Stayed 2 nights in Sep 2019
Response from Federica Oliva on Nov 27, 2019
Thank you for your precious feedback. Federica Oliva Revenue Supervisor

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but nor the best location
Nice hotel but the location is not the best as there are not many places near by. Restaurant wasnt open for lunch or dinner when we stayed so we had to get snacks from the reception which were quite expensive. Room was very clean and comfortable.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019