Dear Philomena,
thanks for taking your time in writing your review.I couldn't forget you, starting from the e-mails exchanged with you in advance, some months before your arrival in Siena for the best period: the Palio.People sometimes book Palazzo Masi some years in advance to be sure to be so close to the Piazza, where the Palio is held, and so close to the dinners, immerse in the unique atmosphere that only during those special days, Siena offers.In all of this cases, is included the noise at night, for the reason that contrada dinners are few metres from us, and Siena is full of tourists.Mostly of our guests, after they experienced the Palio at Palazzo Masi, will come back again and again: they know that the noise is forgettable and is the last thing they remember staying in the heart of the Palio's life. Siena is full of accommodations outside the city-center, where guests are not disturbed by the noise, during the Palio.Unfortunately, although I usually spend a lot of time in proving information and tips regarding the correct use of windows and shutters at night and especially during the day, you didn't care of them.
Regarding the limitate times we met: we are present at Palazzo Masi every morning and very often during the afternoon.We have two floors of the building to manage in only to persons, and can happen that, especially in busy days as The Palio period is, we meet less people in our living room than usual.You used to leave the room very early in the morning and came back late in the evening, rightly to attempt to the horse-races and enjoy the Palio, but you were rightly informed that for each needings, we were always available.So, when you advised me regarding the soap, I arrived bringing you the two soaps.Sorry, but I learned in that occasion that you didn't like to use the same soap provided one day in advance,that was just unpackaged on the sink, accompanied with a variety of personal soaps.I didn't care if I had to across the city, with the streets full of tourists and horses, for two pieces of soap, after taking care of the rooms all the morning.
The folder arrived 2 days before the Palio-At your arrival I provided you a large variety of free brochures regarding Siena, maps, business card and information: all I had available.Two days before the Palio, a clerk of the Siena's Municipality ringed our bells bringing some new depliants, specifically dedicated to the Palio.Immediately I left one copy per room, and is a bit unpleasant to read that I would have provided them in advance.I didn't have had them before.
Thanks for the compliments regarding the room, the care in cleanings, and happy to read that, although some small things, experience the Palio was fantastic. For one of the next Palios, I hope you'll book a room in our property in country listed on Expedia.
Best reagrds
Daniela