Ratings based on 620 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and accommodating.

Posted Jan 6, 2018
Very clean and comfortable and front desk was exceptionally pleasant and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean. Nice beds

Posted Dec 27, 2017
We like this hotel a lot. We had a problem at check in but Expedia customer service took care of it
Comment from Hotel Management
Jan 13, 2018 by GM, Hotel Management
Thank you for staying with us. We appreciate your feedback and we are happy that you enjoyed your stay with us. Hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington and Florida

Good Value for Tight Budget

Posted Nov 28, 2017
Maria at the front desk checked us is and helped with several necessities during our 3 day stay in 2 different rooms. She was professional, friendly and blessed with a great personality. Pros: Great value Staff top notch Parking plentiful Grounds well kept Pool and hot tub inviting Beds comfy and linens fresh Inclusive breakfast was standard (Tang being passed off as OJ) Cons: Two different rooms doors sticky, hard to open Bathrooms were dirty meaning toilets had urine down sides and on floor, bathtub + walls dirty and with hair Refrigerator was so iced over it didn’t work but manager swapped it for another iced over as well but worked
3 out of 5
by A verified traveler

Not What I Expected

Posted Nov 26, 2017
The ratings were great and the price was right. On Thanksgiving morning we were woken up by construction in the room next room and kids running around and screaming like crazy. Then, the housekeeping person knocked on our door both days even though the do not disturb sign was on the door. Lastly, when I went to check out there was no one at reception desk and after waiting for 5 min I decided to leave the keys and head out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay in Sierra Vista

Posted Nov 25, 2017
Always a great place to stay in Sierra Vista. Great breakfast too
Comment from Hotel Management
Nov 27, 2017 by Laura-Assistant General Manager , Hotel Management
Thank you for your kind words about your stay with us! We hope to have you back again soon!
3 out of 5
by A verified traveler

Staff lacking

Posted Nov 21, 2017
Check in staff was courteous and helpful. Our room was not cleaned on the second day. When I called about it after dinner, front desk did not answer. We went to the desk, she asked us to bring our dirty towels back to desk for counting, then she’d give us clean ones. I said, “you want me to walk all way back, get the wet towels and walk back?” She reconsidered and brought us the towels. By the time we left on 3rd day, our trash was overflowing. Checkout was courteous and apologized.
Comment from Hotel Management
Nov 27, 2017 by Laura-Assistant General Manager , Hotel Management
We are sorry you experienced some issues during your stay, we are addressing these issues immediately. We hope that you come stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colordao Springs

First room was a mess...

Posted Nov 20, 2017
Pros: Clean, convenient location. Hot tub and pool are excellent!
Cons: Make sure rooms are clean before guests arrive.
Location: Tombstone, Bisbee, Karchner Caverns, Sonoita.
The first room I was given was a mess. The bed sheets were turned down and obviously used. The second room I was given was quite nice. I appreciate their correcting the error.
Comment from Hotel Management
Nov 27, 2017 by Laura-Assistant General Manager , Hotel Management
We are sorry you experienced some issues during your stay. We are addressing these issues immediately and we hope you come stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Sierra Suits

Posted Nov 8, 2017
Overall good experience. Dana the breakfast host was fantastic and very pleasant.
Comment from Hotel Management
Nov 9, 2017 by Laura-Assistant General Manager, Hotel Management
Glad to hear that you enjoyed your stay with us! Dena will be glad to hear that you enjoyed your breakfast as well! We hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Nice, affordable option

Posted Oct 29, 2017
Pros: Breakfast!
Not a new hotel but it appears to be well kept and is an affordable, comfortable option. Clean room and better than expected included breakfast. We enjoyed our stay.
Comment from Hotel Management
Nov 9, 2017 by Laura-Assistant General Manager, Hotel Management
We are glad to hear that you enjoyed your stay with us! Hope to see you back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

OK for the price

Posted Oct 23, 2017
Pros: Price
Cons: Building
Staff was great! Building has a few issues, the steps going upstairs were wobbly, the key pad to open door is awkward and didn't work 50% of the time. The remote on the tv didn't work, called staff and they tried to help but ultimately blamed it on the cable provider. So we had to live with it. The breakfast was good!
Comment from Hotel Management
Nov 16, 2017 by Laura-Assistant General Manager, Hotel Management
Sorry to hear that you had some issues during your stay. We have addressed these issues and hope that you come stay with us again soon!