Exterior

Reviews of Days Inn by Wyndham San Jose

2 out of 5
Days Inn by Wyndham San Jose
4170 Monterey Road, Capitol Expressway & Monterey, San Jose, CA

Reviews

4.4
Rating 10 - Excellent. 34 out of 544 reviews" "
Rating 8 - Good. 56 out of 544 reviews" "
Rating 6 - Okay. 85 out of 544 reviews" "
Rating 4 - Poor. 137 out of 544 reviews" "
Rating 2 - Terrible. 232 out of 544 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Jenny

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I believe there was a problem with their credit card machine because two of my cards didn't work for the deposit even though I had used them earlier in the day. I even called the credit card companies, and the problem wasn't on their end. As a result, I had to go to a bank to bring cash, and when I returned, there was another customer at the desk whose card wasn't working. The internet also didn't work for the first day, and my towels were laundered but still had a stain. All in all, you get what you pay for; this place was less than half the price of the hotel where the conference I attended was, and I can see why.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Jenny, we apologize for the inconvenience you encountered during your stay. It's unfortunate to hear about the issues with the credit card machine, internet, and towels. Your experience does not meet our standards, and we understand your frustration. We'll investigate these matters further to ensure they are handled promptly. Additionally, we apologize for any shortcomings in cleanliness, service, and property conditions. We take your feedback seriously and will use it to improve our services. While we strive to provide affordable accommodations, they must meet our guests' expectations. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Donna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and checked out after we saw the room. The place was not clean at all. There were holes on the walls and patches of paint that’s different color. The carpet did not look like it has seen a vacuum cleaner. The room was nothing like the website pictures.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Donna, thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Maintaining cleanliness and ensuring our rooms meet the expectations of our guests are top priorities for us, and we regret that we fell short in this regard. Rest assured, we are taking your comments seriously and will review the issues you mentioned with our housekeeping and maintenance teams to ensure such lapses do not occur in the future. We truly value your feedback as it helps us improve our services. Should your travels bring you back to the area, we hope to have the opportunity to provide you with a much more pleasant experience.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Roselia

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Mar 19, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

RAMIRO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the more horrible hotel I get please don’t go
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 26, 2024
Dear Ramiro, thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent stay. Your feedback is invaluable to us, and we take all comments seriously as we strive to provide exceptional service and accommodations for our guests. Rest assured, we are handling each issue raised, whether it be regarding cleanliness, staff behavior, or communication, to ensure such incidents are not repeated in the future. We are committed to providing a positive and memorable experience for all our guests, and we hope to have the opportunity to welcome you back for an improved stay.Best Regards, Days InnCustomer Care Team

8/10 Good

Alfonso

Business traveler
Disliked: Property conditions & facilities
Rooms need some attention
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 23, 2024
Dear Alfonso, thank you for sharing your feedback with us. We appreciate your honesty, and we're sorry to hear that you found the property conditions and facilities not up to your expectations. Providing a comfortable and enjoyable stay is our top priority, and we apologize if we fell short during your visit. Your comments are valuable to us, and we will certainly look into the areas that need attention to improve the overall experience for our guests. If there are specific details or suggestions you'd like to share to help us understand better, please feel free to do so. We genuinely appreciate your input, and we hope to have the opportunity to better serve you in the future.Best Regards, Days InnCustomer Care Team

4/10 Poor

Randall

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It matches the price.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Randall, we apologize for any disappointment you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We understand that you had concerns about cleanliness, staff, amenities, and property conditions. We sincerely apologize for falling short of your expectations, and we assure you that we will handle these issues promptly to ensure improvements are made. If there's anything specific you would like to share or if there are ways we can make amends for your experience, please feel free to reach out. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Days InnCustomer Care Team

4/10 Poor

Gabriela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The owner was nice. His name is Andy. But the property had 2 baby roaches in my bathroom. The comforter smelled of under arm pits. Its nosie cones from wierdos across the street at the railroad track druggie and homeless people. Itts so uneasy feeling there. The sheets had holes and stains. The chair was covered in filth of stains. Im over it. I cant return here.
Stayed 5 nights in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Gabriela, we sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial to us, and we take your concerns seriously. We regret any inconvenience caused by the presence of pests and cleanliness issues in your room. We assure you that we will handle these matters promptly to ensure improvements are made. Our goal is to provide a comfortable and pleasant environment for our guests, and we apologize that we fell short of your expectations. We understand the importance of feeling safe and at ease during your stay, and we apologize for any discomfort caused by external noise and other issues. If there's anything specific you would like to share or if there are ways we can make amends for your experience, please feel free to reach out. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Hugo

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Blanca

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

andres

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I'm disappointed, these place is disgusting and the it falling literally apart. I will like a refund.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Andres, we're truly sorry to hear about your disappointing experience during your stay with us. We sincerely apologize for the issues you encountered with the condition of the property and the level of service provided. Your feedback is important to us, and we will share these concerns with our team to ensure improvements are made. We understand your request for a refund and will review your situation accordingly. Please reach out to our customer service team directly to discuss this matter further.Best Regards, Days InnCustomer Care Team

4/10 Poor

Elena

Traveled with family
Disliked: Property conditions & facilities
Este hotel necesita mucho mantenimiento!!
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 25, 2023
Dear Elena, we appreciate your feedback regarding the condition of our property. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret to hear that we did not meet your expectations in terms of maintenance. Rest assured, we will be sharing these concerns with our maintenance team to make the necessary improvements. Your insights are valuable, and we hope to have another opportunity to better serve you in the future. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was close to the swimming pool, the room needs to be updated the bathtub was dirty and had marks that need to be cleaned AS.A.P. I booked an extra night just because it was close to the family home for the 3 nights nobody came to clean de room o change the towels. No going back.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 23, 2023
Dear Carlos, we are truly sorry to hear about the issues you encountered during your recent stay with us. Your feedback is invaluable, and we apologize for the shortcomings in the cleanliness of your room and the lack of housekeeping services. Ensuring the comfort and satisfaction of our guests is our top priority, and it is clear that we fell short in several areas during your visit. We take your concerns very seriously, and we will share these issues with our housekeeping and maintenance teams immediately to ensure that necessary improvements are made. We apologize for any inconvenience this may have caused you, especially given the proximity to your family home. We understand how disappointing this experience must have been for you, and we appreciate you bringing these matters to our attention. If you would like to discuss this further or have any questions, please feel free to contact our team directly. We hope to have the opportunity to regain your trust in the future. Once again, we apologize for the inconvenience, and we thank you for your feedback as it helps us to improve and provide a better experience for our guests.Best Regards, Days InnCustomer Care Team

6/10 Okay

Javier

Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Raymond

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room was horrible. The room had a big hole patched and not painted. Electrical sockets didn’t work right. I should have stayed somewhere else and paid more. I will never stay there again. Looks run down.
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Raymond, we apologize for the dissatisfaction you experienced during your stay. Your feedback about the room conditions is important to us, and we're sorry for any inconvenience caused. Maintaining the comfort and satisfaction of our guests is a priority, and we regret that we fell short of your expectations. We take your comments seriously and will share these issues with our team to ensure improvements are made. If there's anything specific you'd like to discuss or if there are ways we can make amends, please feel free to reach out directly to our team. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best Regards, Days InnCustomer Care Team

4/10 Poor

Sarah

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 23, 2023
Dear Sarah, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Jesse

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was a bad shape there was a lot of things that were damaged holes in the wall beds were very dirty carpet was very bad and out of shape there was no breakfast very bad stay would not come here again very disappointed
Response from Customer Care Team on Nov 21, 2023
Dear Jesse, we're deeply sorry to learn about your disappointing experience during your stay. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and it's regrettable to hear that your visit did not meet the standards you expected. Your feedback regarding the condition of the room and the absence of breakfast is greatly appreciated. We assure you that we take your concerns seriously, and we will share these issues promptly with our team to prevent such occurrences in the future. We value your feedback and sincerely apologize for any inconvenience caused during your stay. If there's anything specific you'd like to discuss or if there's a way we can make amends, please don't hesitate to reach out to us. We appreciate your understanding and hope for the opportunity to regain your trust for any future stays.Best Regards, Days InnCustomer Care Team

4/10 Poor

Chanel, Los Angeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent customer service
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 17, 2023
Dear Chanel, we're thrilled to hear that you had an excellent experience with our customer service! Providing exceptional service to our guests is a top priority for us, and we're delighted that our team was able to meet your expectations. If there's anything specific that made your experience exceptional or if there are any additional ways we can continue to improve, please let us know. Your feedback is invaluable to us, and we look forward to providing you with the same level of excellent service during your future visits. Thank you for choosing us!Best Regards, Days InnCustomer Care Team

4/10 Poor

Thuan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad smell, so noisy.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Thuan, we're sorry to hear about your experience at our hotel. Your feedback is valuable, and we deeply regret that your stay did not meet your expectations. We are continuously working to improve our cleanliness standards and handle any noise-related issues to ensure a more pleasant stay for all our guests. Your comments will be shared with our team for immediate attention and improvement. Thank you for bringing this to our attention.Best Regards, Days InnCustomer Care Team

4/10 Poor

Oscar Daniel, El Monte

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
no breakfast, room is old
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 2, 2023
Dear Oscar, we apologize for the inconveniences you encountered during your stay. It's disappointing to hear that you were dissatisfied with our amenities and the condition of your room. We understand the importance of offering a pleasant experience for our guests, and your feedback will be taken into consideration as we work to improve our facilities and services. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and we'll take your comments seriously to make necessary improvements. Thank you for sharing your concerns, and we hope you'll give us another opportunity to provide you with a better experience in the future. If you have any additional feedback or specific issues you'd like us to manage, please feel free to let us know. Your input is valuable to us.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Joe

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay the police broke down a door of a room by me and arrested them and all the tools in my truck were stolen
Stayed 7 nights in Oct 2023
Response from Customer Care Team on Oct 26, 2023
Dear Joe, we are truly sorry to hear about the unfortunate incidents that occurred during your stay, including the incident involving the police and the theft of your tools. This is certainly not the experience we aim to provide our guests. We take your feedback seriously, and we will review our security and staff protocols to prevent such situations from happening in the future. Regarding cleanliness and other amenities, we apologize for any issues you encountered. We strive to maintain a clean and safe environment for our guests, and we will handle any deficiencies with our housekeeping staff. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. If you decide to stay with us again in the future, we hope to provide you with a much more pleasant and trouble-free experience. Thank you for your understanding.Best Regards, Days InnCustomer Care Team

10/10 Excellent

Abhishek

Business traveler
Liked: Cleanliness, staff & service, amenities
Located at a very convenient location. Most of the expressways and highways are close by. Good eating places in the neighborhood.
Stayed 7 nights in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Guest,Thank you for your feedback and positive rating. We're delighted to hear that you found our location convenient and appreciated the nearby dining options. We hope to have the pleasure of hosting you again in the future.Best Regards, Days InnCustomer Care Team

4/10 Poor

Yunn Tsyr

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room is bad condition. Some lights not working, door hardware broken, cabinet door knob broken.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Yunn,We apologize for the condition of your room during your stay. It's disappointing to hear that there were issues with lights, door hardware, and cabinet door knobs. This does not meet our standards of quality, and we're sorry for any inconvenience this may have caused.Your feedback is essential, and we will work to address and rectify these maintenance issues promptly. We hope you'll give us another chance to provide you with a more comfortable and enjoyable stay in the future.Best Regards, Days InnCustomer Care Team

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good budget hotel
good hotel. good location. was a stop over on way to san diego.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 13, 2023
Dear Joanne,Thank you for your positive feedback. We're pleased to hear that you had a good experience at our hotel and found it in a good location for your stopover on your way to San Diego. We appreciate your kind words and look forward to welcoming you back in the future.Best Regards, Days InnCustomer Care Team

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, dirty and unsafe.
It was terrible. The room is filthy. The sofa is so dirty that I do not want to seat on. The floor is old and smelly. The worst thing is happen at night. Someone was banging on our door at 1am and 2pm tried to get in to our room. We can not sleep that night because of or safety. We asked for canceling and refund of our booking but the clerk refused to give us a refund for the second night. We decided to leave the property because of our safety. I would not recommend anyone to go here. They advertised to provide free breakfast but when we come they said no breakfast is available.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear John,We are deeply sorry to hear about your extremely disappointing experience during your stay. This is certainly not the level of service and accommodation that we strive to provide our guests. Your feedback is greatly appreciated as it helps us identify areas that need improvement.The issues you mentioned regarding cleanliness, the condition of the room, and the disturbance during the night are all unacceptable, and we apologize for the inconvenience and discomfort you experienced. We will be addressing these issues with our staff and management to ensure that such incidents are not repeated.Regarding the breakfast, we apologize for any confusion. We will investigate this matter to ensure accurate information is provided to our guests in the future.We understand your decision to leave the property, and we regret that we couldn't rectify the situation to your satisfaction. We will be reviewing our policies and procedures to prevent similar incidents in the future.Once again, we apologize for your negative experience, and we appreciate your feedback. IBest Regards, Days InnCustomer Care Team

10/10 Excellent

Star, Washington Terrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room for $244. Then at check-in it was $344. Not happy with booking. The staff was great. And the property is clean and nice. Front desk. Person very nice and accommodating. Bummed it advertised breakfast. But sadly no breakfast.
Response from Customer Care Team on Oct 3, 2023
Dear Terrance,We apologize for any confusion regarding the room rate, and we understand your frustration. We will review our booking process to ensure such discrepancies are avoided in the future.On a positive note, we're glad to hear that you found our staff accommodating and the property clean and nice. Your feedback about the breakfast advertisement is duly noted, and we'll work to provide clear information in the future.We hope to have the opportunity to make your next stay even more enjoyable.Best Regards, Days InnCustomer Care Team

4/10 Poor

Daniel

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy region, bad color combination & cancelled breakfast makes this hotel a bad choice.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Dear Daniel,We're truly sorry to hear about your less-than-satisfactory experience during your stay with us. It's disappointing to learn that noise from the surrounding area, the color combination, and the cancellation of breakfast impacted your stay negatively. We value your feedback, and we take all comments seriously as we continually strive to improve.Regarding cleanliness, staff, service, and property conditions, we apologize for falling short of your expectations. This is not the level of service we aim to provide, and we will be addressing these concerns with our team to ensure that necessary improvements are made.If you decide to give us another chance in the future, please don't hesitate to reach out to our front desk staff with any specific requests or concerns. We want to make sure your next stay is more enjoyable.Best Regards, Days InnCustomer Care Team

4/10 Poor

Sue

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Yikes, don’t stay in #30
Hole in the wall, broken tiles in the bathroom, left over shampoo in bathroom from stat before, faucet in bathroom is broken, air conditioner whistles when shutting off, outlets by bed didn’t work ~ needs to finish repairs before renting again. We were exhausted after driving all day & beds were comfy & warm water on shower were the most important factors.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Dear Sue,Thank you for taking the time to share your feedback about your recent stay. We apologize for the issues you encountered during your visit, and we appreciate your honest review.It's disappointing to hear about the maintenance and cleanliness issues you experienced in your room. Please rest assured that your comments have been shared with our maintenance team to address these issues promptly.We're glad to know that you found the beds comfortable and had access to warm water in the shower. We understand how important these factors are to ensure a restful stay.We apologize for any inconvenience you faced and hope you'll give us another opportunity to provide you with a more enjoyable experience in the future.Best Regards, Days InnCustomer Care Team

6/10 Okay

Van

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Adequate
The place actually exceeds our expectation. The room was adequate for what we needed: shower and sleep. Our little boy enjoyed the water pressure from both sink and shower. No sign of pest, but they didn't clear the fridge before our check in.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 20, 2023
Dear Van,We appreciate your feedback and are pleased to hear that we exceeded your expectations in some aspects of your stay.It's great to know that the room met your needs and that your little boy enjoyed the water pressure. We apologize for the oversight with the fridge, and we'll ensure better attention to detail in the future.Thank you for choosing us for your stay, and we hope to have the opportunity to provide you with an even better experience on your next visit.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Gabrielle

Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 5, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Jazmin

Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Jagdev

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
They didn’t provide breakfast but charge full amount.
Stayed 3 nights in Aug 2023
Response from Customer Care Team on Aug 29, 2023
Dear Jagdev,Thank you for sharing your feedback. We apologize for any confusion or inconvenience regarding the breakfast situation. Your concerns are important to us, and we're sorry for any disappointment you experienced with our amenities and property conditions. We're working to improve in these areas and ensure a better experience for all our guests. If you have any further comments or if there's anything we can do to address your concerns, please don't hesitate to reach out. We hope to have the chance to provide you with a more positive experience in the future.Best Regards, Days InnCustomer Care Team

2/10 Terrible

Andrew

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Customer Care Team on Aug 26, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really dirty and very unsafe
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 15, 2023
Hi Maria,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your concern about cleanliness is noted and we will see to it that our team does a better job preparing the rooms. We will also see what we can do about having some updates soon. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Customer Care Team on Aug 15, 2023
Hi Ariana,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Days InnCustomer Care Team

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ghetto
Bad Vibes all around. Not for family. My family was not satisfied at all. Im still waiting for my deposit. Like other comment's say. STAY AWAY!!!!
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 9, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood stains on the currtain and towels. The blanket had a cigerette burn and weee unclean. The air conditioner was right beside the bed. The chair was greesy had to pht a sheet over it to sit on it. When first entered room there was an unpleasant smell. Was showed 3 rooms and they all had the same smell. There was hair in the sink and tub. There was 5 people in our party and were told one roll of toulet paper on our first night. The room was not clean. Felt like other guests and staff were watching us. There was a trailer park surrounding the building. The pool was closed due to renos and there was no breakfast.
Stayed 5 nights in Jul 2023
Response from Customer Care Team on Aug 2, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Days InnCustomer Care Team

4/10 Poor

Taliah

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dusty musty and dirty everything outdated the hotel looked randown
Stayed 3 nights in Jul 2023
Response from Customer Care Team on Aug 2, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Maryam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to make another reservation since the booking has wrong information. It says the rooms sleep five but they barely sleep 4! The front desk agreed that I cancel my booking through expedia and I chatted with an agent. However he was unable to fove me an answer
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 26, 2023
Dear Maryam,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We are sorry to hear that there were concerns about your booking. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Sean

Stayed 2 nights in Jul 2023
Response from Customer Care Team on Jul 17, 2023
Hi Sean,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Days InnCustomer Care Team

6/10 Okay

Morgan

Nice staff
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 11, 2023
Dear Morgan, We appreciate the awesome feedback that you provided. It's great to receive your rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Days InnCustomer Care Team

2/10 Terrible

Timofey

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I ordered the hotel because of the pool and breakfast, surprisingly none was available due to "maintenance". I asked for a discount, but haven't got anything. The room was dirty, the towels were with spots.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 10, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Andriena

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sheets and pillowcases had stains all over it. Looked as if they weren't changed out. Shower had hair in it, shower curtain was filthy with dirt and something pink all over it, toilet was dirty with black marks, sink ares was dirty with left over toothpaste from previous guest. Desk and dresser broken. Walls in room and bathroom dirty and huge holes. Towels had dirt marks and yellow stains on them, Curtains in the room were broken and did not provide adequate privacy for my family. The few things that were ok was the floor and TV other then that, that property needs alot of work.
Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 28, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Days InnCustomer Care Team

10/10 Excellent

Areli

Stayed 1 night in May 2023
Response from Customer Care Team on Jun 4, 2023
Dear Guest,Thanks for rating us based on your recent visit. It looks like you had an awesome and comfortable stay. We look forward to having you back the next time you are in the area. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was nothing like the pictures!! It was dirty!! The carpet the beds had stains, the couch had stains, there was no light. It was just not it for the price!!
Stayed 1 night in May 2023
Response from Customer Care Team on May 29, 2023
Dear Brenda, We appreciate hearing back from you about your recent experience with us. We value feedback and always look for ways to make things better for our guests.  Your feedback about cleanliness is noted and we will see to it that our staff does a better job maintaining the cleanliness of the rooms. We will also see what we can do about having some updates to the property soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Elisa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated this property. It was not worth the price and completely dangerous for my family. We stayed one night out of necessarily and immediately found something better for subsequent nights.
Stayed 3 nights in May 2023
Response from Customer Care Team on May 17, 2023
Dear Elisa,We acknowledge your honest feedback. We will review all of your comments concerning price, cleanliness, and property condition with our management team, and we will investigate what actions we can take to improve our future guests' experiences with us. Again, we really appreciate your bringing up these matters to our attention. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Customer Care Team on May 15, 2023
Hi Victor,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your concern about cleanliness is noted and we will see to it that our team does a better job preparing the rooms. We will also see what we can do about having some updates soon. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Days InnCustomer Care Team

2/10 Terrible

Minnie

Stayed 1 night in Apr 2023
Response from Customer Care Team on Apr 17, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

arcelia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible dirty filthy nasty broken windows not locked bed bugs place should be shut down
Stayed 1 night in Apr 2023
Response from Customer Care Team on Apr 17, 2023
Dear Arcela,We appreciate your comments - thank you for taking the time to leave us feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improving on the maintenance issues. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Days InnCustomer Care Team

4/10 Poor

José

Liked: Staff & service
Disliked: Property conditions & facilities
No breaksfast
I specifically mark as my first choice hotels that iclude breakfast.. well.. l stay 3 days and they never had breakfast at all.. So this is fault advertising 🤔
Stayed 3 nights in Mar 2023
Response from Customer Care Team on Mar 15, 2023
Hey Jose,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your concern about breakfast is noted and we will see what we can do about providing additional options soon. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Days InnCustomer Care Team