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Reviews of Embassy Suites by Hilton Santa Clara Silicon Valley

3.5 out of 5
Embassy Suites by Hilton Santa Clara Silicon Valley
2885 Lakeside Dr, Santa Clara, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service was provided from the moment we walked in and we really enjoyed the complimentary breakfast.
Stayed 1 night in Apr 2024

6/10 Okay

Brett, folsom

Traveled with family
Liked: Staff & service
They probably just wasn’t maintained like an embassy suites. I will probably stay at the Hilton. It was much more maintained. Be careful about the pool because on the pictures that makes the pool look big. It was a bathtub. Smallest pool I’ve ever seen indoors.
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Amazing hospitality , very clean
Stayed 1 night in Apr 2024
Response from Laura on Apr 6, 2024
We appreciate your feedback as we are continually striving for excellence with both our service and product. We are pleased to hear you enjoyed your stay with us.

8/10 Good

miki, tacoma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place would highly recommend to others
Stayed 1 night in Mar 2024
Response from Laura on Apr 6, 2024
We appreciate your feedback as we are continually striving for excellence with both our service and product. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Chintan

Traveled with family and small children
Great breakfast
Stayed 1 night in Feb 2024
Response from Laura on Apr 6, 2024
We appreciate your feedback as we are continually striving for excellence with both our service and product. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Julie, Camas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and felt safe. Front desk staff were helpful and friendly. They do insist on entering your room every day so if privacy is an issue, this may not be the hotel for you.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness
Great stay and very comfortable. Would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Levi Stadium
Stayed 2 nights in Jan 2024

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Breakfast is a plus at the hotel.
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Alice, Modesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was very friendly. A
Stayed 1 night in Jan 2024

10/10 Excellent

Antje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chiang

Stayed 1 night in Jan 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not perfect but great for us
Great but not perfect. Smaller hotel so no atrium as others stated. Great check in. Late check out with no additional fee. Room was clean and spacious. Wish there was a book or something with channel line up breakfast times etc in the room. Also wish bottles of water were included in the room. Room was very quiet! Happy hour was great bartender very cool and snacks like crudités were available. Heated pool is heated but to just tepid not warm and pool area kinda chilly and pool is small but okay for us and the kids. Breakfast was good many choices but did not like that core items like pancakes bacon etc were behind counter with omelet guy with long line only one person though he was friendly. I guess they don’t want you taking too much. Me and the kids had a great time and had dinner at McDonald’s which is close by.
Stayed 1 night in Jan 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

caylee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance was really good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Embassy Suites for a 49er weekend trip. We were a party of 4 and our room was great. 2 double beds and a pull out sofa in the living room. Our stay included breakfast which was delicious. The hotel is a couple of miles away from the stadium. We took a Lyft to the stadium and it was a quick drive. We will definitely stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

verletta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely recommend! the staff was wonderful and good delicious
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Stayed 2 nights in Jan 2024

8/10 Good

Tim

Stayed 2 nights in Jan 2024

10/10 Excellent

Luz

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable stay for biz trip. Convenient location.
Stayed 1 night in Dec 2023

6/10 Okay

Po-Ling

Please don’t put porn in your tv channels
Stayed 4 nights in Dec 2023

10/10 Excellent

Rob

Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
…Everything was but the cocktail hour was very very slow. We were only to get one drink b/c we had to wait for a bartender for over 20 minutes.
Stayed 1 night in Dec 2023

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I have to say is there was a lot of that pinkish soap scum in the showers. Breakfast was very good though!
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, great , nice people, nice rooms , nice , nice parking
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cristian

Stayed 1 night in Nov 2023

8/10 Good

Marthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good clean Hotel nice rooms a great Breakfast
Stayed 1 night in Nov 2023

2/10 Terrible

JOE

Stayed 1 night in Nov 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Very crowded lobby floor, breakfast was cold, tables were sticky.
Stayed 2 nights in Nov 2023

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023

10/10 Excellent

Meredith

Stayed 1 night in Nov 2023

10/10 Excellent

fatos

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and a wonderful staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, Villa Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and responsive but on the slightly "lean" side of top of the line professionals.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff great breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Maylanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My kids love this place
Stayed 1 night in Oct 2023

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Thank you.
Stayed 1 night in Oct 2023

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff , woman running desk was very disrespectful and talking down to me. Walked up to desk. All 3 agents saw me , I was only person in lobby at the time . 2 agents discussing some personal finances plan other person just ignore me. I was not greated for 6 minutes.. Completely taken back and felt disappointed and disrespected..
Stayed 1 night in Oct 2023