Outdoor banquet area

Reviews of San Jose Marriott

4 out of 5
San Jose Marriott
301 South Market Street, San Jose, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo, Pleasanton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best mattresses I EVER have slept on. The view from 24th floor was gorgeous. I slept and rested really well. And it's literally annexed to the San Jose Conference Center. Breakfast isn't particularly great though.
Stayed 1 night in Mar 2024
Response from Craig on Mar 22, 2024
Thanks so much, Alfredo! We just installed all new mattresses in the hotel, and it's great to hear you enjoyed yours. Thanks for taking the time to leave this rating, we hope to see you again soon!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and efficient hotel.
Stayed 2 nights in Mar 2024
Response from Craig on Mar 12, 2024
Hi Thomas, thank you for taking the time to leave us this rating! We hope to see you again next time you are in the area.

10/10 Excellent

Lisa

Liked: Amenities
Perfect!
Stayed 1 night in Mar 2024
Response from Craig on Mar 12, 2024
Thank you for giving us a perfect rating! We are happy to hear you enjoyed your stay. We look forward to hosting you again when you are in the area!

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay!
Stayed 1 night in Mar 2024
Response from Craig on Mar 9, 2024
Hi Marc, thank you so much for the review! We're glad you had a great stay with us and hope to see you again soon.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very comfortable
Stayed 1 night in Feb 2024
Response from Craig on Feb 27, 2024
Hi Timothy, thank you for taking the time to leave us this rating. We are happy to hear you enjoyed your stay and look forward to hosting you again when you in San Jose!

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness
The housekeeping services were lacking. Room was adequate.
Stayed 3 nights in Dec 2023
Response from Craig on Jan 9, 2024
Hi Robert, I am so sorry you felt that way about our housekeeping services. Can you please reply and provide me with some additional details so that we may address it with the team? Thanks for giving us a chance.

8/10 Good

Irena, Roseville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Craig on Dec 29, 2023
Thank you for taking the time to leave us your rating! We hope to see you again next time you are in San Jose.

10/10 Excellent

Kari, TUCSON

Stayed 3 nights in Dec 2023
Response from Craig on Feb 13, 2024
Thanks so much for the 5 out of 5 rating! We hope to see you again next time you're in the area.

10/10 Excellent

Marisela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Craig on Dec 29, 2023
10 out of 10 - thanks so much! We hope to see you next time you are in San Jose!

10/10 Excellent

Ulises

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriot has always been consistent throughout all our stays. The staff is friendly, the rooms clean, and the parking attendants are awesome. My husband and I grew up in San Jose and come sometimes for date nights and alternate between the old fairmont, now Signia and Marriot but after a few bad parking mishaps with signia, we will only be staying at the Marriot. Signia prioritizes event or other people parking at the hotel rather than guest and the last time we were sent away to park at nearby parking structures and basically had to bribe the parking attendant to let us park in our own hotel. Marriot parking attendants are gold and they remember you. 5 stars. Worth staying for sure. Starbucks in lobby is super convenient.
Stayed 1 night in Dec 2023
Response from Craig on Dec 29, 2023
What a fantastic review! Thank you so much for taking the time to leave us such kind words. We hope to see you again next time you stay in San Jose.

6/10 Okay

val

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Valet parking is horrible. Had to wait long time for the car to be brought up
Stayed 2 nights in Dec 2023
Response from Craig on Dec 29, 2023
I am so sorry for your experience with our valet. We try to ensure we have enough people staffed based on business demands and shared this review with our valet manager to review what happened during your stay. We hope everything else was okay and you'll give us a chance again next time you stay in San Jose.

10/10 Excellent

Edward

Stayed 4 nights in Dec 2023
Response from Craig on Dec 29, 2023
Thank you for the excellent rating! We hope to see you again next time you are in San Jose!

6/10 Okay

Teresa

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Craig on Jan 9, 2024
Hi Teresa, thank you for taking the time to leave us this rating. We would love to hear how we can earn a higher score. Can you please reply and let us know what we can do better next time? Thanks for giving us a chance.

10/10 Excellent

Marc

Liked: Room comfort
Christmas in the Park
Wife’s 25th Bday weekend, front desk clerk was very courteous and even gave me an Upgrade to my Room due to some confusion . Loved the Junior Suit
Stayed 1 night in Dec 2023
Response from Craig on Dec 5, 2023
Hi Marc, thank you so much for taking the time to write this review. I am glad we could delight you with a Junior Suite for your stay! Keep us in mind next time you are in the area.

10/10 Excellent

Michelle

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Craig on Dec 29, 2023
Thanks for the 5 out of 5 rating! We hope to see you again next time you are in San Jose!

10/10 Excellent

Mary Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Craig on Nov 28, 2023
Thanks so much for leaving us this rating! We are glad you enjoyed your stay.

8/10 Good

Jaime

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Craig on Nov 28, 2023
Thank you so much for taking the time to leave this rating. We are glad you enjoyed your stay!

10/10 Excellent

Daphne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Craig on Nov 25, 2023
Thank you for taking the time to leave us this rating! We're glad you enjoyed your stay.

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was amazing. The lady that checked me in was really nice and helpful.
Stayed 2 nights in Nov 2023
Response from Craig on Nov 25, 2023
Thank you for taking the time to leave us your feedback! We hope to see you again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our cheer competition.
Stayed 1 night in Nov 2023
Response from Craig on Nov 25, 2023
Thank you for taking the time to leave us this review! We are glad to hear you enjoyed your stay.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Craig on Nov 25, 2023
Thanks for the amazing rating! We hope to see you again soon.

6/10 Okay

Shirounda

Stayed 1 night in Oct 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us, we value your business and you taking the time to rate us. I hope you will give us another chance in the future and we will be delighted to host you.

6/10 Okay

Jennifer, Seattle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was great - hotel was clean. No room service - which was inconvenient since my son was sick. The TV remote was broken - and the camera scan system that they wanted you to use also did not work. The staff did bring a remote that worked better. The hotel food was sub-par. And they keep showing you on the tv the fancy Marriot BONVOY commercial - which when staying in downtown San Jose at an 'okay" Marriott seemed a bit over the top. Fine hotel but just a bit nicer of a Hampton Inn.
Stayed 1 night in Oct 2023
Response from James on Oct 25, 2023
Thank you very much for choosing to stay with us and for taking the time to review us. I have sent you a separate email and hope that you will give us another chance in the future.

8/10 Good

Anthonena

Liked: Cleanliness, staff & service, property conditions & facilities
Only item I would say - very small thing - pillows are very flat. My husband and I had a hard time sleeping with them.
Stayed 2 nights in Oct 2023
Response from James on Oct 25, 2023
Thank you very much for choosing to stay with us and for taking the time to provide us feedback. I am very sorry that the pillows did not suit your needs. We do have various pillow types available upon request and I hope you will choose to stay with us in the future.

8/10 Good

Raul

Stayed 1 night in Oct 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

6/10 Okay

weirong

Stayed 2 nights in Sep 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Bharhe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and comfy beds
Stayed 1 night in Sep 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Rasha

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room needs updating. The carpet is very old. The amenities are almost non existent. The staff is very busy and not very helpful.
Stayed 2 nights in Sep 2023
Response from Craig on Sep 29, 2023
Hi Rasha, thank you for your honest feedback. We are working to update our product, and am sorry you felt the staff was too busy to be attentive to your needs. I will address this with the team to ensure we are able to provide wonderful hospitality to all of our guests no matter how busy it is.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Nora L

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from James on Oct 25, 2023
Thank you for choosing to stay with us and for taking the time to rate us. I am happy that you enjoyed your stay with us and look forward to welcoming you back in the future.

2/10 Terrible

Estela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
i had a death in the family and had to leave the day before and was denied a refund.
Stayed 2 nights in Sep 2023
Response from Craig on Sep 29, 2023
Hi Estela, I am so sorry to hear about your family. Unfortunately, you booked a pre-paid non-refundable rate and we are not able to refund those reservations. Please consider purchasing trip insurance in the future should you choose to book a non-refundable rate so that unforeseen circumstances may be covered.

10/10 Excellent

Lindsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and convenient
Very close to everything- appreciated being able to walk!
Stayed 1 night in Aug 2023
Response from Craig on Sep 29, 2023
Thank you for taking the time to rate us! We hope to see you again soon.

2/10 Terrible

Sonia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
This hotel is extremely noisy. You hear all the street traffic. We stayed two nights when we came back from being out all day our room was not cleaned period. I told the front desk the next day and they did not compensate us for this inconvencience at all. I would never recommend this hotel to anyone. It is pricy and not worth it.
Stayed 2 nights in Aug 2023
Response from Craig on Sep 29, 2023
Hi Sonia, I am so sorry to hear about your experience with our housekeeping and front desk team. We strive to provide wonderful hospitality, and we regrettably failed you this time. I shared this review with the front desk team to ensure we provide services later in the day if we miss it while the housekeeping staff is available. Thank you for providing this feedback, we hope you'll give us a chance again when you are in San Jose.

8/10 Good

Abhay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Cherice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was short guy in a suit, I believe worked in valet parking...he was rude and arrogant.
Stayed 1 night in Aug 2023
Response from Craig on Sep 29, 2023
Hi Cherice, I sent this feedback to our valet manager. I am so sorry for your experience with him. We hope that you will consider staying with us again next time you are in San Jose.

10/10 Excellent

Alison

Stayed 1 night in Aug 2023

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I go to a concert in San Jose. It close to SAP & the staff is super nice
Stayed 1 night in Jul 2023
Response from James on Aug 4, 2023
We are delighted that you enjoyed your stay with us and look forward to hosting you in the future :)

8/10 Good

Antoine

Stayed 1 night in Jul 2023
Response from James on Jul 28, 2023
Thank you very much for choosing to stay with us. We hope that you will visit us again in the future.

10/10 Excellent

Athena

Stayed 1 night in Jul 2023

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from James on Jul 24, 2023
It appears that your stay was not to your satisfaction, your opinion is very important to us and we would love to make it up to you for this negative experience. Please call our property and ask for James Fridman so that we may take care of you.

10/10 Excellent

Ali

Stayed 1 night in May 2023
Response from James on Jul 24, 2023
Thank you very much for your kind review. We are thrilled that you enjoyed your stay with us and look forward to hosting you in the future.

10/10 Excellent

Everardo

Stayed 1 night in Jul 2023
Response from James on Jul 24, 2023
Thank you very much for your kind review. We are thrilled that you enjoyed your stay with us and look forward to hosting you in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from James on Jul 24, 2023
Thank you very much for your kind review. We are thrilled that you enjoyed your stay with us and look forward to hosting you in the future.

10/10 Excellent

ralph

Stayed 6 nights in Jun 2023
Response from James on Jun 27, 2023
We are delighted that you enjoyed your stay with us and hope that you will visit us again in the future.

6/10 Okay

Enju

Stayed 1 night in Jun 2023
Response from James on Jul 5, 2023
Thank you very much for taking the time to review our hotel and thank you from the bottom of my heart for staying with us. We value your business and hope you will join us again soon.

8/10 Good

Charlene

Stayed 3 nights in May 2023
Response from James on May 29, 2023
Thank you for your kind review Charlene and thank you for choosing to stay with us!

10/10 Excellent

Jett

Stayed 1 night in May 2023
Response from James on May 29, 2023
Super happy that you enjoyed your stay with us. Very much appreciate you choosing to stay at the San Jose Marriott.

6/10 Okay

Amira

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from James on May 23, 2023
Thank you very much for taking time to review our hotel. I hope that you will stay with us in the future.

8/10 Good

PARM

Stayed 2 nights in May 2023
Response from James on May 23, 2023
Thank you very much for taking time to review our hotel. I hope that you will stay with us in the future.