Ratings based on 1,141 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Location location location!

Posted Aug 19, 2017
Great location. Outside of the busy parts so easy to get around. Close to the night market and shops. 7 eleven close by for everything you need. Staff very pleasant and on hand to help with everything. Really enjoyed our stay. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
It was wonderful, love the surrounding of the hotel and it's near the highway
5 out of 5
Recommended
for Everyone
by A verified traveler

Second time and will definitely go back

Posted Aug 4, 2017
Location: Very easy to get to from the airport and to get around the local attractions.
Stayed here for the second time and it didn't disappoint. Staff are very friendly and helpful, rooms modern and clean and hotel is very well located to get around Bangkok. Have already booked two further stays and looking forward to going back.
Comment from Hotel Management
Aug 7, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Clean and Good Service

Posted Jul 20, 2017
Clean and comfortable, Good service and breakfast, Far away BTS.
Comment from Hotel Management
Jul 31, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
1 out of 5
by A verified traveler from Los Angeles

The room was considered superior, but small

Posted Jul 4, 2017
Pros: Nothing at all
Cons: Change the staff
The room was small , i mean really small, just good for one person, No shower cap, cotton , or all standard bathroom things for a 4 star hotel, very disappointing and we check out earlier to move to another hotel, Staff, not friendly at all, and work as a robot, which is so rare in thailand, normally in Thailand people and staff are so friendly and welcoming. Parking was a mess, i lost my ticket by accident and they wanted to charge me and asked for passport and act like i am criminal, Come on man, i just lost the ticket , i have my car key, registration and everything so why you not take it easy. So dumb staff,
Comment from Hotel Management
Jul 17, 2017 by Nisara V - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place and good price for money you paid

Posted Jun 26, 2017
Pros: Simple no complicated & staff's helpful for anything you need.
Cons: swimming pool and GYM.
Location: Location great close to high and to many restaurants for all nationalizes in that area. Just 10 to 5 minutes to heart of Silom area by taxi.
location good because many restaurants available in that area for every nationality. only pool & GYM too small. If you thing too stay for long time it is great hotel and good location close to high way just 2 minutes & back airport from hotel to high way just 7 minutes.
Comment from Hotel Management
Jun 29, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt city, Utah

Good place to relax

Posted Jun 8, 2017
Extreemly Clean , and comfortable place to stay. Very rich Buffett breakfast with large selection Prime location near every thing
Comment from Hotel Management
Jun 12, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Fantastic place and staff Helpful and friendly staff
Comment from Hotel Management
Jun 7, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Great location

Posted May 30, 2017
Great location with friendly staff. However, noticed that towels are not washed well.
Comment from Hotel Management
Jun 2, 2017 by Nisara V - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Location,Location,Location

Posted May 29, 2017
Great location for transportion options such as pier along river and sky train station nearby. All levels of restaurants and shopping.
Comment from Hotel Management
May 30, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,