Ratings based on 96 Verified Reviews

3.7 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ramah, NM

Very nice motel...delicious cookies

Posted May 22, 2017
Pros: Convenient area, very clean, cookies were delicious and breakfast was very good with a nice selection of food and fruit.
Location: Close to downtown Silver City and convenient for shopping and driving to Gila.
Everything was fine except it was a little noisey, too close to road noise.
4 out of 5
by A verified traveler

Silver City

Posted May 17, 2017 on Hotels
Comfortable room (trouble with the lock)
4 out of 5
by David

This traveler left a rating score only Posted May 14, 2017 on Hotels
1 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Horrible customer service and got charged twice.
3 out of 5
Recommended
for Everyone
by A verified traveler from E

Posted Mar 22, 2017 on Orbitz
I would have liked the website to include broken facilities. The hot tub was out of order one of the specific reasons I chose this hotel. I would have chosen a different hotel had I been given the information. But I didn't find out until 8pm when I stuck my foot in the freezing cold water! There was no sign the clerk didn't inform me upon check in. It was very disappointing after a long day of hiking the Gila. The rooms are looking like they're getting run down shower curtains looked like they were going to fall off the wall and had been patched many times. There was also hair in the tub and let's be honest that's just gross.
Comment from Hotel Management
Mar 29, 2017 by Jeanie, Hotel Management
Hello recent visitor to Silver City, Thank you for taking the time to complete the survey. We understand your time is valuable and we appreciate you sharing your comments and opinion with us. We are so sorry that during your visit you encountered the spa in a non-operational status. We do have the spa listed as "non-operational" on our website. I am not sure of the reason you did not see that, I will look into it. Also, we have addressed the issue with the shower curtain rods and have tightened up the settings to ensure that they "do not fall off the wall". Thank you for your business and I do hope that you will consider staying with us again and can enjoy the spa. Kind regards, Jeanie Mitchell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Lunas, New Mexico

Great motel, great staff, great comfort!

Posted Feb 20, 2017
Pros: Friendly staff and attention to details
Cons: Keep up the good work
Location: Loved the location! We found several fun shops, eating places and many helpful people to guide us. The City of Rocks was a great place to visit.
My wife and I came to celebrate her birthday and we were pleased to be welcomed by such a friendly helpful staff. The room, bed, breakfast, cookies @ 8 combined with the wonderful staff to make our stay an incredible and memorable time in Southern New Mexico. Thank you!
Comment from Hotel Management
Feb 22, 2017 by Jeanie, Hotel Management
Hello Len, Thank you so much for taking the time to complete the survey. We understand that your time is valuable and we appreciate you sharing your comments and opinion with us. We are delighted to hear that you enjoyed your visit to Silver City and that you found many of the people helpful. The City of Rocks is indeed a fantastic place to visit! We were so honored to have you and your wife stay with us to celebrate her birthday. Thank you for your business and we look forward to your next visit to Comfort Inn Silver City. Kind regards, Jeanie Mitchell General Manager Comfort Inn Silver City
3 out of 5
by Robert

Posted Feb 12, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Hello Robert, Thank you so much for taking the time to complete the survey We understand that your time is valuable and we appreciate you sharing your comments and opinion with us. Feedback from our guests is a valuable tool that assists us in our ongoing efforts to provide stellar service to every guest. Thank you for your business and we look forward to your next visit to Silver City. Kind regards, Jeanie Mitchell General Manager Comfort Inn Silver City
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Convenient to Hanover

Posted Jan 28, 2017 on Orbitz
Pros: Close to Hanover; staff very professional
Cons: Nothing
Location: We had to go to Hanover daily
Staff very accomodating with breakfast room and internet
Comment from Hotel Management
Feb 3, 2017 by Jeanie, Hotel Management
Hello Paul, Thank you so much for taking the time to complete the survey. We understand that your time is valuable and we appreciate you sharing your comments and opinion with us. We are very delighted to hear that your enjoyed your stay with us! Thank you for your business and we look forward to your next visit to Silver City Comfort Inn. Kind regards, Jeanie Mitchell General Manager
5 out of 5
by Melissa

Posted Jan 16, 2017 on Hotels
Front desk clerk was super friendly and couteous!!
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Hello Melissa, Thank you so much for taking the time to complete the survey. We appreciate you sharing your comments and opinion with us. I will take the opportunity to share your comments with our front desk staff. It is always a joy to hear that our guests had a pleasant and comfortable stay with us! Thank you for your business and we look forward to your next visit to Comfort Inn. Kind regards, Jeanie Mitchell General Manager Comfort Inn Silver City
4 out of 5
by A verified traveler

no smoking

Posted Dec 3, 2016 on Hotels
This is a very nice Hotel and I would especially recommend it to my friends with children because of the in door pool. There was a problem with Hotel.com reservation. I pick this hotel because it suppose to be smoking, which I ended up having to book a second room at the motel 6 next door.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Hello recent visitor to Silver City Comfort Inn, Thank you so much for taking the time to complete the survey. We are so delighted to hear from you and that you enjoyed your stay with us. Thank you for the recommendation. Thank you for your business and we look forward to your next visit to Silver City. Kind regards, Jeanie Mitchell