Ratings based on 459 Verified Reviews

3.7 out of 5
71% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable hotel, nice staff but limited amenities

Posted Nov 18, 2017
It’s very difficult to locate reasonable hotels around the DC area. The hotel was probably recently renovated. Rooms are comfortable. Staff is very nice and rooms were kept very clean. The hotel is in a less than desirable part of town and you have to turn off a busy road to enter. The lot is very small with limited spaces and no room for guests. There is valet service though if the lot is full. It’s easy to get Lyft or Uber and there is a Whole Foods just up the road. Not ideal hotel for families but fine for business travels that don’t need a lot. Location was good for general DC area. Best part again was that the staff was exceedingly friendly.
Comment from Hotel Management
Nov 20, 2017 by Trisch Garner, DOS, Hotel Management
We are glad you found our staff welcoming and friendly during your stay. I am sorry you did not find our location desirable for yourself. We are in fact a city property in downtown Silver Spring. Our parking is limited to hotel guests only and we ensure our valets are there to assist all guests with parking. Thank you for recognizing it is a great location for the business traveler with many options for travel (lyft, Uber, Metro, etc); however, we do have many families that stay with us as well. Your comments are certainly appreciated regarding our staff and will be passed on to them. Thank you for taking the time to let us know about your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Express hotel in silver springs

Posted Nov 12, 2017
Amazing staff. Few parking spots. Good American breakfast.
Comment from Hotel Management
Nov 14, 2017 by Trisch Garner, DOS, Hotel Management
Thank you for your comments. Our staff does work very hard to make sure your stay is an enjoyable one.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Location near where we were going

Posted Oct 13, 2017
It was comfortable . Didn’t have to park a car only twice and it was crowded when we had to park . Be great if there was a bigger lot for parking! Don’t like someone else parking my car!!
Comment from Hotel Management
Nov 9, 2017 by Trisch Garner, DOS, Hotel Management
Thank you for taking the time to complete the survey. Due to parking capacity, as a city property we do use valets in the evening time to insure all guests are able to park. We are glad you enjoyed your stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2017 on Hotels
1 out of 5
by Nancy

Posted Sep 9, 2017 on Hotels
Never again
Comment from Hotel Management
Sep 15, 2017
I am sorry you were not happy with your stay at our hotel. I hope if you had issues during your stay you identified them to the Front Desk or General Manager.
3 out of 5
by A verified traveler

Posted Aug 24, 2017
The location is practical. However, the reception desk clerk seemed confused and disorganized both times that I stayed there. The security guard in the lobby did not make you feel welcome and gave me a sketchy feeling. The room itself was dark and badly needed to be remodeled though it was clean and had everything I needed for my short stay.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Dear Anonymous, We would like to thank you sincerely for your very candid feedback. We strive to provide you with everything you require to have an efficient stay and we are glad that you found everything you needed. We sincerely apologize that you were not satisfied with some of our staff members. We will look into that situation and find out what can be done so that none of our guests feel this way in the future. Thank you.
5 out of 5
by Ashley

Great place

Posted Aug 17, 2017 on Hotels
Excellent facility with very good breakfast in a slightly less than ideal neighborhood.
Comment from Hotel Management
Aug 28, 2017
Thank you for your comments regarding our breakfast and our overall hotel. We are sorry you did not find our location acceptable to your travel requirements. We appreciate your comments.
5 out of 5
by Shane

Great family vacation

Posted Aug 7, 2017 on Hotels
We loved staying at this hotel. Close to Metro Station and they offer free shuttles to the metro and back. Breakfast was very good. Very helpful staff.
Comment from Hotel Management
Aug 11, 2017
Thank you for taking the time to let us know about your stay. We are glad our hotel and staff helped make your family vacation a memorable one.
4 out of 5
by Matthew

Posted Jul 28, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Thank you for taking the time to send us your feedback on your recent stay. Our staff tries very hard to make every guest have a great stay.
3 out of 5
by A verified traveler

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Jul 23, 2017
Thank you for your 3star rating. we hope that you come back and visit so that we can make your experience a 5 star. Once again thank you for choosing the Holiday Inn Express Silver Spring MD.