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Reviews of Doubletree by Hilton Washington DC Silver Spring

4 out of 5
Doubletree by Hilton Washington DC Silver Spring
8777 Georgia Ave, Silver Spring, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kassaundra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service, amenities
This property had a lot of construction going on in and around the area. The elevators were being serviced. Getting in and out of the property was difficult. Due to construction.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jarsia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Stayed 1 night in Apr 2024

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from ethie on Apr 17, 2024
Dear Mary,We appreciate your recent visit and are thrilled to hear that your experience exceeded your expectations. Your positive feedback means a lot to us, and we’re delighted to have contributed to your memorable stay.As a team, we continuously strive to provide exceptional service, and it’s guests like you who motivate us to do better every day. If you have a moment, we’d love to hear more about your stay. Best Regards,

8/10 Good

Maudrice, Salisbury

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was difficult. Was told I couldn’t pay with cash when I arrived. Had soap scum still in shower and hair on the floor .
Stayed 1 night in Apr 2024

10/10 Excellent

Chris, Princeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Ugo

Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Mike

Stayed 1 night in Mar 2024

10/10 Excellent

Maurice

Traveled with family
Nice room
Stayed 1 night in Mar 2024

8/10 Good

P.

Liked: Cleanliness, staff & service, property conditions & facilities
Cookie at check-in and a quiet, clean room.
Stayed 1 night in Mar 2024

10/10 Excellent

ANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the person at the front desk when we did an early check in was awesome! He was the best!
Stayed 1 night in Mar 2024

10/10 Excellent

Rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024

4/10 Poor

Charmaine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night staff were not pleasant at all. Nor the early morning lady. I have stayed here before and extended my stay because the staff on both shufts were fantastic, courteous, helpful and had a since of humor. Made me want to stay an extra night because of tgw atmosphere they put in Double tree.
Stayed 1 night in Mar 2024

8/10 Good

Nesha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a really great stay. Very convenient in terms of shopping, restaurants and access to the train and bus stations. All walkable. Staff is really nice, helpful and friendly.
Stayed 3 nights in Mar 2024

8/10 Good

Nesha

Stayed 3 nights in Mar 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving had to circle around 3 times to get in the hotel it was backed out onto the road to get in. Once in we were in our room maybe 10 minutes and the fire alarm went off. Upon exiting via the stairs there was a huge roach on the stairs. It's very outdated and definitely needs an update.
Stayed 1 night in Mar 2024
Response from Ethie on Mar 18, 2024
Dear Sharon,We recognized you have many hotel options over ours, but we thank you for choosing The DoubleTree Silver Spring. We are very sorry we did not exceed your expectations due to the unforeseen circumstances.We sincerely hope this will not deter you from considering us in your next visit to the area.Best Regards,

6/10 Okay

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Let me start by saying staff couldn’t have been friendlier they were awesome! I was disappointed with the additional fees that are not mentioned when booking on expedia. Parking says $10 on here when booking but was $20 at the property also was charged over $100 more then what my booking price was…. I also basically had to break down our door to get in the room. Door was sticking and maintenance just told me to push harder. Other than that it was a clean hotel alittle noisy at times for construction but we only stayed 2 nights

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property its self was convenient to where we were going. It was easily accessible. The construction outside started early on Saturday morning. This was unexpected and something we did not plan for.
Stayed 1 night in Mar 2024
Response from Ethie on Mar 18, 2024
Dear Sara,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookie was scrumptious!!! Front desk are great breakfast was delicious. Will return once a month for my personal get away. House keeping are great.
Stayed 1 night in Mar 2024
Response from Ethie on Mar 18, 2024
Dear Charmaine,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at front desk was helpful in directing us to off property dining which was walkable.
Stayed 1 night in Mar 2024
Response from Ethie on Mar 18, 2024
Dear Eleanor,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
The best bedding and pillow
Stayed 1 night in Mar 2024
Response from Ethie on Mar 12, 2024
Dear Karen,Thank you very much for taking the time to provide us with a four-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Excellent

roman

Stayed 1 night in Mar 2024

6/10 Okay

Yllen

Traveled with family and small children
Disliked: Staff & service
I arrived at 3:45pm. I approached the front desk and the staff told me to please wait. I waited but the staff just looked at me so I assume they were ready to assist me. Then a staff member reiterated to please wait since there is a staff change and that check in was not until 4 pm. I let them know the website states check in is at 3. The two staff members sternly stated that the website is wrong. They then proceeded to ask me if I have a care and I responded, yes. They then stated that Expedia reflects the price to be $10/ night but it really is $20/night. The over all check in process was not friendly. I cant believe I used one key dollars on this stay when the experience was not great. This was my first date night with my husband in almost a year and the staff here were not kind.
Stayed 1 night in Mar 2024
Response from Ethie on Mar 12, 2024
Dear Yelln,I recognize you have many choices when it comes finding accommodations and we are grateful you chose us above others. I acknowledge your concern regarding your check in experience and sincerely, I apologize for the inconvenience caused to you. After reviewing the circumstances that led into this, I found out the check in time and parking fee posted on the third party, Expedia website is incorrect and have since reached out to Expedia to update both parking and check in time, to reflect the correct information. We are usually able to accommodate early check ins except this particular time we had a group that delayed their check out time and housekeeping department was unable to turn in clean rooms for early check ins. However, I have adjusted off your parking to 10 and credited your visa card ending in 4749 10.60.We look forward to welcoming you back in your future visit to the area,Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 4 nights in Feb 2024
Response from Ethie on Mar 12, 2024
Dear Sarah,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I would stay here again!
Stayed 3 nights in Feb 2024
Response from Ethie on Mar 12, 2024
Dear Christina,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

8/10 Good

Fikadu

Stayed 1 night in Feb 2024

2/10 Terrible

Aubin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was harassed by my girlfriend in the room i locked her out she went down stairs and they gave a key to my room which her name was not on the reservation she hit my with a phone i got eyebrow wound open got stiches and they charged me 400 for damages which i am not aware of stay away i will sue them
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in for a concert at the Filmore and it was a great walkable location. Even brought our dog and she was given treats when we were given cookies upon arriving.
Stayed 1 night in Feb 2024
Response from Ethie on Mar 14, 2024
Dear James,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Excellent

Christabel

Very close to a lot of business and the silver spring metro station
Stayed 1 night in Feb 2024
Response from Ethie on Mar 14, 2024
Dear Christabel,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ethie on Mar 14, 2024
Dear Tom,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Excellent

KEZA

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay
Stayed 4 nights in Feb 2024
Response from Ethie on Mar 18, 2024
Dear Keza,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and had good customer service by the front desk staff.
Stayed 11 nights in Jan 2024
Response from Ethie on Mar 14, 2024
Dear Brian,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Excellent

Sonija

Traveled with partner
Liked: Property conditions & facilities
Lovely!
Stayed 1 night in Feb 2024
Response from Ethie on Mar 18, 2024
Dear Sonija,Thank you for taking your precious time to leave your review and for recognizing our amazing team! Thank you not only for entrusting us with your stay, and for taking the time to let others know about your experience. We look forward to welcoming you back again soon!

10/10 Excellent

Marian

Stayed 3 nights in Jan 2024

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel was fine, and the staff were friendly and welcoming. However, housekeeping came to my room 3 times during the morning, interrupting my stay. The 1st time was before 8:30 AM. I'm not sure when the 2nd time happened but the 3rd time happened an hour before I was scheduled to check out of my room (12 PM). The second visit was while I was sleeping. House keeping entered the room and only left after I responded that the room was still occupied. I had also left items in the room (2 necklaces) I contacted "lost and found" was sent to voicemail and have yet to receive a call or email about a case or a report. I included a phone number and email to contact me.
Stayed 1 night in Jan 2024

10/10 Excellent

Lebert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ethie on Mar 14, 2024
Dear Lebert,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us

10/10 Excellent

Brian, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Attractive property. It was possible to make the room dark, which helped us sleep past sunrise. The breakfast was $16/person which was reasonable all things considered.
Stayed 1 night in Jan 2024
Response from Ethie on Mar 12, 2024
Dear Brian,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.Thank you once again for selecting our hotel. We eagerly anticipate the opportunity to continue serving you in the future.

10/10 Excellent

Sagar

Stayed 1 night in Jan 2024
Response from Ethie on Mar 14, 2024
Dear Sagar,Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

10/10 Excellent

Misghina

Liked: Cleanliness, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Cyres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible to walk to find what we needed.
Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place to stay- everyone working was super. One of the best hotel stays i’ve ever had.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Outdated bathroom dirty dusty vents
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 2, 2024
We appreciate your feedback regarding the bathroom and the bathroom vent. Our aim is to create a vibrant and comfortable environment for all guests. We apologize if your experience fell short of expectations. Your input is valuable, and we'll use it to enhance our offerings. Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay.

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness
Check in on Christmas night was fine other than we were unaware of $20 parking fee. Coffee maker in the room did not work and was promptly replaced. Upon returning back the second night, pajama top was missing and reported to front desk - housekeeping gone for the night. The next morning we spoke to front desk clerk at checkout but housekeeping had not arrived. It has been two days with no follow up. We had to ask the clerk to comp us for parking - he only offered one day, but that is all we used. Yet we have been charged for two. The room was clean and comfortable, but lack of customer service is problematic.
Stayed 2 nights in Dec 2023

8/10 Good

Wilmer, Freeport

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a good condition, the staff is very friendly and my stay was all good…. Couple things were off, 1) the parking is not free, is $20 extra per day 2)
Stayed 3 nights in Dec 2023

10/10 Excellent

abdul

Liked: Amenities
Stayed 2 nights in Dec 2023